I have been staying at this hotel regularly for over 6 years it was always an very good hotel, but sadly that seems to have changed. My usual suite was not available due to renovation so the hotel confirmed a corner suite. I book a suite so I can hold business meetings in the room. However the corner suite turned out to be a room with a third unmade bed, I complained on seeing this and was promised it would be rectified - nothing happened. I complained again the next day and the hotel offered to remove the bed but would not furnish the space so I could sit and have a meeting. The breakfast has changed from what used to be a reasonable buffet to a poor menu selection. In addition smoking is now allowed in the resturant which to me is a big no no. On the Monday morning I was woken at 0700 by music and shouting over a public address system from the school next door. Having not being able to order a breakfast I was happy with and the noise and not having the type of room I booked I decided to check out and move to another hotel. On check out I was charged the full price of a suite despite not having a usable suite. I found this very disdainful and as a result will not stay here again. I did notice that most of the staff had changed so maybe there has been a change of ownership or management. The quality of service has definitely changed I am moving to another hotel which I will post a review on shortly.
- Also Known As:
- Empress Hotel Ho Chi Minh
- Empress Hotel Ho Chi Minh City
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