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All 324 Ho Chi Minh City hotels

Empress Hotel IMS Ho Chi Minh: Traveler Reviews

2.5 of 5
136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
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Empress Hotel IMS Ho Chi Minh
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Ranked #104 of 324 hotels in Ho Chi Minh City
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162 reviews from our community

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Traveler rating
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Date Rating
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“This used to be a very nice hotel but sadly no more”
1 of 5 stars Reviewed January 6, 2013

I have been staying at this hotel regularly for over 6 years it was always an very good hotel, but sadly that seems to have changed. My usual suite was not available due to renovation so the hotel confirmed a corner suite. I book a suite so I can hold business meetings in the room. However the corner suite turned out to be a room with a third unmade bed, I complained on seeing this and was promised it would be rectified - nothing happened. I complained again the next day and the hotel offered to remove the bed but would not furnish the space so I could sit and have a meeting. The breakfast has changed from what used to be a reasonable buffet to a poor menu selection. In addition smoking is now allowed in the resturant which to me is a big no no. On the Monday morning I was woken at 0700 by music and shouting over a public address system from the school next door. Having not being able to order a breakfast I was happy with and the noise and not having the type of room I booked I decided to check out and move to another hotel. On check out I was charged the full price of a suite despite not having a usable suite. I found this very disdainful and as a result will not stay here again. I did notice that most of the staff had changed so maybe there has been a change of ownership or management. The quality of service has definitely changed I am moving to another hotel which I will post a review on shortly.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
January 10, 2013
Dear Guest,

I am very concerned to learn that nothing went right during your recent stay. Some of the problems would probably could have been avoided if your regular suite was available. Regardless, you should not be accommodated in a room with the extra bed still set in the living room. I sincerely apologize for the lapse of service and I assure you that corrective actions will be taken immediately.

On the first day of your stay, a buffet breakfast was served. On subsequent days, buffet was not served due to lower occupancy and to avoid wastage of food, the a la carte menu was offered to our in-house guests. I believe this is the common practice in most hotels.

On check-out, you mentioned that you were "charged the full price of a suite despite not having a usable suite". I am puzzled by your comment as my investigation revealed that you were in a Junior Suite at our special corporate rate which was confirmed to your good self at point of reservation and this was the rate that was charged on your folio. Maybe you would like to clarify by contacting me direct.

Again, please accept my apology for the lapse in our service and I hope this unpleasant isolated experience will not deter you from using The Empress HCM .

Yours sincerely,

Cary Leung
General Manager
Empress Hotel
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Hk
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Do not stay here for now!”
1 of 5 stars Reviewed November 30, 2012

Their cute notice saying minor renovation work from 9-6 should read
Major renovation work including impact drilling and demolition starts at 8am and goes on incessantly til 8 pm.
Staff were helpful and considerate but even the top manager was powerless to stop them at 8am. Having got back from the clubs at 3am I was not amused. It also meant no sleeping in and no afternoon naps.
This was over 3 days

Otherwise nice hotel tho a bit overpriced. I saw similar hotels at 50% of the rate I was paying.

They should not be taking paying guests while this work is going on. So check.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
December 19, 2012
Dear Mr. Ferguson,

I'm terribly sorry for the noise that deprived you of rest and sleep during your recent stay with us and I thank you for understanding the difficulties in controlling the construction crew. I would like to point out though that we did inform all our partners in early September that we were under renovation. We shall follow up with the agent concerned.

If you are planning to visit HCM again in the future (hopefully after our renovation), please feel free to contact me direct so I can take care of all arrangements personally.

Yours sincerely,

Cary Leung
General Manager
Empress Hotel
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Kirkcaldy, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Good location and fairly good rooms”
4 of 5 stars Reviewed October 22, 2012 via mobile

I have been travelling south through Vietnam with ho chi Minh being the last stop on our road to Cambodia. This hotel got our hopes up when u get to the reception and see the lovely entrance and reception area as well as all the awards it has received from 2007 to 2009. Obviously that was when the hotel had seen better days. Once we got to our room we found it to be nothing special but that is not saying that they were bad then were simply average compared to what we were expecting. They are building extra rooms and there is a gym available as well. But the staff were brilliant and helped us to work the shower (tricky to do) and also booked us on a bus to Cambodia. I highly recommend booking the tour of the cuchi tunnels through them too or go straight to happy tours, they are cheap pick u up at ur hotel and five u a full tour and of the tunnels as well as explaining the ways of the Vietnamese people. Extremely worth while and "jerry" as he called himself was a spectacular tour guide!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
November 13, 2012
Dear Guest,

I'm sorry for the late reply but I was away on hoilday (a deserved one may I add). I hope you had a pleasant with us. However, I am sllghtly suprised to learn that you had difficulties with the shower mixer since this is the first comment I received during my eight months here at The Empress Hotel. So for the benefit of other guests, I would like to clarify that we have two type of mixers in our hotel. You had the round TOTO mixer. To operate, pull the lever up towards yourself to get water, turn right for cold water and turn left for hot water. Viola!!! Sorry there is no function for me to attached some photos.

For your information, some of our newly refurbished rooms will be back in operation later this month with an additional floor coming back before Christmas. I hope you like what you see and I look forward to have the opportunity to welcoming you back to our new facilities at The Empress Hotel HCM.

Yours sincerely,
Cary Leung
General Manager
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Singapore, Singapore
1 review
“Good Service”
5 of 5 stars Reviewed October 1, 2012

I recently went to HCM city on a solo trip and had a 3 day stay at Empress hotel IMS upon check in it was smooth and i had a small request to the reception desk staff to help me call a friend in HCM and talk to her that i have arrive,they did it with a great smile without hesistation. When i was about to go out on the street to walk around the security named" HERO" was so kind to advise me to take good care of my belonging as there are pickpockets around even when i came back to hotel after my short walk he escorted me to my room that's really a good security this hotel have i must say.As for the room, its not really big as i had superior room only but the view i had is opposite a school and i can see a cathedral so not that bad after all for a price of like $40 sing dollar a night. As for breakfast it was alright i had buffet the first day had some meat noodles quite plain taste to my liking second day had bacon and eggs.I gave the restaurant 2 waiters some tips after my meal they serve me well one of the guy name was "David".Overall it was a great stay at a 2 star hotel we can't expect more but good service.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
October 6, 2012
Dear Kelvin,

I'm glad to learn that you had a nice stay at Empress HCM and thank you for taking time to commend Hero and David which will be passed on to them. I'm sure this will encourage them and the rest of the team to continuously strive to serve our guests with a smile.

Yours sincerely,
Cary Leung
General Manager
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Manchester, United Kingdom
Top Contributor
68 reviews 68 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
“cheap, cheerful. nice rooms for the price”
5 of 5 stars Reviewed August 24, 2012

Rooms fairly standard (a little dated) but all with aircon, phone, fridge, flatscreen TV, bathroom, ample storage spaces and sofa/chair. Beds relatively comfortable.

Breakfast buffet is good - not a huge choice but ample to set you up for a days sightseeing

not that central for walking, but taxis are cheap.

hotel staff helpful - check in quick and easy. They dont speak a lot of English though so you might have to explain things a lot.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
September 5, 2012
Dear Katie,

I'm glad to learn you had a pleasant stay with us. Your comments on the breakfast and the level of spoken English are noted and these...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Empress Hotel IMS Ho Chi Minh

Also Known As:
Empress Hotel Ho Chi Minh
Empress Hotel Ho Chi Minh City
Address: 136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
Ranked #104 of 324 hotels in Ho Chi Minh City
Price Range: $
Hotel Class:2.5 star (2.5*)
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