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“service” 5 of 5 stars
Review of Lotte Legend Hotel Saigon

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Lotte Legend Hotel Saigon
4.5 of 5 Hotel   |   2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam   |  
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Hotel amenities
Special Price
Riverview at 50% off
Ranked #5 of 371 Hotels in Ho Chi Minh City
Ho Chi Minh City, Vietnam
1 review
“service”
5 of 5 stars Reviewed January 5, 2014

Beautiful hotel with friendly, attentive staff. We required two rooms for our family of five with one room was upgraded to executive level. That room has a nice view of the river and well appointed with nice touch like white roses in the bath room and sitting room area. The other room is also well appointed also. Good location with about five minutes walk to the center of district one. We also had stayed at the Sheraton HO Chi Minh for 4 nights which is also very nice but not at the same level of amenities and services. This hotel is close to the same par as the Peninsula hotel in Chicago.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, January 7, 2014
Thank you very much for your nice comments on your recent stay with us.

We are very pleased to know that you enjoyed your family vacation at our hotel, and our facilties and services were up to your satisfaction. We are proud of our dedicated, efficient and welcoming staff which does the utmost to make Lotte Legend Hotel Saigon a ‘home away from home’ for our guests.

Once again, we are grateful for your great support. We look forward to your next stay with us. If there is any way we can be of further assistance, please do not hesitate to contact us.
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799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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Sydney, Australia
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 5, 2014

My husband and I stayed here for 5 days over New Years and had a great experience. The hotel is well-groomed and staff was friendly and quick to help out. Air conditioning in both the lobby (which was beautifully decorated for Christmas) and the room was really cold and much appreciated as the temperatures outside was consistently hot and humid. The bed was comfortable, lots of mini supplies in the bathroom, nice big tub and good water pressure in the shower and a heated toilet! We were on the 9th floor and had a beautiful river view room. The other side overlooks the pool, so doubt there's a bad view in the place.

The pool was awesome. Big, clean pool that was never close to being crowed. There aren't many lounge chairs, but it never seemed to be an issue as there were never more than a handful of people at any given time. Nice big hot tub and a little kiddie pool and kids play area outside as well. Drinks by the pool were about $8 US - 30% off during happy hour.

We found the onsite restaurants to be a bit pricey for Ho Chi Minh so can't comment on quality as we didn't eat at any. The internet was really slow and kept cutting out, but they had a note posted that there was actually something going on with the city, not the hotel.

The location is fantastic - we found some good restaurants within a few blocks and a wide variety of cuisines within a few minutes. Even a KFC and Pizza Hut if you find yourself at the point where you can't eat another spoonful of rice until you've had some cheap american food (guilty..)! The markets are about a 15 minute walk away.

We never paid more than $2-$3 USD to go anywhere within the city. Most of the taxis are metered, but be careful of the few that will try to charge you a ridiculous amount. Taxis at the airport tried to charge us $45 USD to take us into the city (they even had a card printed out to show it was standard price). Keep negotiating and the will significantly drop their price. Our metered ride back to the airport only cost $8 USD - so just a heads up!

Good stay and would definitely recommend. Great value for money on the room.

Room Tip: The river view side is beautiful. My husband loved watching all the boats go by. That said, we could...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, January 6, 2014
Thank you very much for your 5-day stay with us during New Year holidays and providing your detailed review.

We are so happy that you made full use of the hotel's facilities and enjoyed your accommodations. It is truly rewarding to read your kind comments about our staff and facilities as we are constantly striving to enhance the experience for our guests.

With regard to restaurants inside the hotel, we have Atrium Café with Saigon’s most spectacular international buffet in town, Yoshino known as the city’s best Japanese restaurant and Crystal Jade Palace, one of Asia’s leading chain restaurants serving the finest Cantonese cuisine. We hope you will try them out next time.

We also noticed your note on the taxis, we would recommend Vinasun or Mai Linh Taxi for your travelling in Ho Chi Minh City during your next visit.

Once again, we appreciate your wonderful support. We hope to welcome you back in the near future. If there is any way we can be of further assistance, please do not hesitate to contact us.
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Tokyo
Top Contributor
105 reviews 105 reviews
81 hotel reviews
Reviews in 87 cities Reviews in 87 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed January 4, 2014

Located within easy walking distance of old Saigon, with views overlooking the river (our room was 11th floor). All very plush, very efficient. As soon as you step into the lift, you know everything's going to be all right. The rooms are well-appointed, extremely comfortable, with the best beds I've slept in for a long time. Service too, is excellent. The breakfast buffet is outstanding - both the choice and the quality of the food is superb.

Room Tip: Higher floors obviously give the best views.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, January 5, 2014
Thank you very much for choosing to stay with us and sharing your great feedback.

We are very grateful for your appreciation of the quality we provide to our guests and service which is indeed our biggest asset. It is with the wonderful support of visitors to our hotel, such as yourself, that we feel all our efforts and constant pursuit for excellence and quality has been worthwhile.

We hope that we will have the opportunity to welcome you back and make your next visit another enjoyable experience. Please do not hesitate to contact us for any further assistance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Country Victoria
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 2, 2014

We stayed here for 5 nights and booked the Executive Level for our 25th wedding anniversary. We had visited Saigon around 2 years ago and this Hotel was quite a few notches higher than where we had stayed previously. We enjoyed treating ourselves to the Executive Level privileges and we took full advantage of the drinks and food that were available. Our room was lovely and both my husband and I enjoyed the view of the busy river life. The staff were very attentive and welcoming and after 2 days knew exactly what drinks we would order LOL !!
The foyer area and surrounds were very impressive with a huge Christmas tree lit up in the evening and the grand piano being played quietly in the background.
The position was great with the back entrance taking you straight out into the hustle and bustle of busy Saigon.
We only used the pool on the last day but it also was very nice and a good size for a city hotel.
The breakfast choice was extensive and the breakfast area was never crowded. Yes, there were some renovations going on however that did not affect us in any way and should only make the hotel facilities even more impressive!
We very much enjoyed our stay at Lotte Legend and if we are ever in Saigon again, would certainly be a repeat customer.

Room Tip: If you can afford it splurge and book the Executive Level.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, January 5, 2014
Thank you very much for allowing us to be part of your 25th wedding anniversary celebration and providing your wonderful review.

We are so delighted to hear you enjoyed your experience with us and appreciate your kind words. There is no greater feeling than receiving a feedback like yours, which validates our commitment to guest satisfaction as our top priority.

We do hope we will have the pleasure of welcoming you back to our hotel and make your next visit another pleasurable experience. Meanwhile, if you require any assistance, please feel free to let us know.
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Singapore, Singapore
Top Contributor
86 reviews 86 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 1, 2014

Stayed at the Lotte Legend for the very first time in October 2013 for business. It's a decent hotel and we chose this place for the convenience of being located next to our office. The rooms, service and facilities are satisfactory. The breakfast spread is really good with Japanese, Vietnamese and Western style dishes on offer. After a few days, the waitresses started bringing our coffee even without us having to ask for it.

There are several restaurants within 5 mins walking distance from the hotel. That is to it's left if you're standing at the hotel entrance and facing the river. There is a Chinese restaurant within the hotel which is also very nice if you're looking for a change from the local cuisine.

On the whole, everything went well during our stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, January 2, 2014
Thank you very much for staying with us during your business trip to Ho Chi Minh City last October and providing your review.

We are glad that you enjoyed your experience with our room, food, service and facilities as we are constantly striving to enhance the experience for our guests.

We hope that we will have the opportunity to welcome you back. If there is anything we can do to make your next stay more comfortable, please do not hesitate to let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 30, 2013

This is a good hotel in a slightly out of the way location in district one of HCMC. It is in the midst of renovation so walking through the hall we were treated to paint and other construction smells. it is about 5 minutes out from the center of action in district one, but this would be a very small complaint. Otherwise the beds are comfortable, the staff are friendly.

Room Tip: Great view on the 17th floor.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, January 2, 2014
Thank you very much for taking the time to write about your recent stay with us.

We appreciate you found our beds to be comfortable and staff to be friendly. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

It is unfortunate that the paint and other construction smells prevented you from fully enjoying your time at our hotel. Rest assured that the issue has been reviewed by our team and necessary actions have been taken accordingly.

In regards of location, our hotel has City Entrance, besides the main gate, which is only steps away from the center of the business, shopping, market and entertainment areas. We hope you will find it convenient for walking to the city center next time.

We hope to welcome you back someday soon. If there is any way we can be of further assistance, please do not hesitate to contact us.
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La Foye de Vinax
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 28, 2013

We stayed here for 4 nights and had the most amazing river view room on the 17th floor. We had paid extra for the Executive rooms and it was certainly worth it. Unfortunately the hotel is/was undergoing quite a major refurbishment programme while we were there, including the floor where the executive club was, so they had converted a suite on the 17th floor for this purpose, which was OK but it was rather stark and lacked atmosphere, however, a pleasant enough place to enjoy a quiet drink after tackling the hustle and bustle of Ho Chi Minh! The staff were charming and helpful and there are plenty of good places to eat within a short walking distance of the hotel. Just a tip, if you are catching a taxi to get back to the hotel, ask the driver for the Leg End hotel and he will know where you want to go! A lovely end to our holiday.

Room Tip: If you can justify the extra go for an Executive Club room with a river view, the higher the floor t...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tram D, Marketing Communications Manager at Lotte Legend Hotel Saigon, responded to this review, December 30, 2013
Thank you very much for your gracious feedback on your recent 4-night stay with us.

We are glad that you found our location to be great and enjoyed the river view from your room, and sincerely appreciate your kind comments regarding our staff, which encourage us to work even harder to consistently delight our guests.

We are also pleased to share with you that we have just finished the first phase of refurbishment program. The Executive Lounge is now ready to re-open to serve our valued guests, like yourself, on Executive Floors.

We hope to welcome you back soon so that you will be able to experience our newly-reopened Executive Lounge. Please do not hesitate to contact us for any further assistance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Legend Hotel Saigon

Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 371 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lotte Legend Hotel Saigon 4.5*
Number of rooms: 283
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