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“Lacking something” 3 of 5 stars
Review of Lotte Legend Hotel Saigon

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Lotte Legend Hotel Saigon
4.5 of 5 Hotel   |   2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #5 of 379 Hotels in Ho Chi Minh City
England
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
“Lacking something”
3 of 5 stars Reviewed January 19, 2013 via mobile

The rooms are spacious and clean but a five star hotel in Vietnam needs a comfortable bed NOT the usual cheap plank that you wake up on with pins and needles /numb, the hotel serves a superb breakfast but lacks character and charm which somewhere like the majestic ouses!! The hotel also tried to charge us 10 000d a MINUTE for internet in there business centre, we have paid 35 $ a night and had a computer in the room, compared to 160 $ here! Internet cafes charge 25 000 an hour! !!! Felt like we were being bent over!! Even though its comfortable there are far better places to stay with much more character charm and history

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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838 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Stockholm, Sweden
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 15, 2013

Spent one night in January with my family. Booked through Booking.com . We asked for rooms next to each other and we got rooms with connecting doors.
This is a 5 star hotel eventhough it's aging. Nevertheless, great service good location and an overall positive stay in a very different city.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 9, 2013

The hotel has a huge lobby with plenty of areas to relax. The rooms are a little tired, but comfortable and everything works. Easy walk to nearby downtown attractions, yet out of the noise of the centre. The river view is industrial - dry dock, cargo ships being repaired, but actually quite interesting. (and quiet -well soundproofed rooms).
Staff were excellent, really friendly and helpful. We had New Year's Eve dinner - it was amazing. They went all out - non stop entertainment, free flowing food and drinks - nothing ran out, the food and drink truly kept on coming. We liked the hotel so much that we went back there for our last night instead of flying straight home.
Unfortunately the spa was closed for renovation, but there are places nearby for a massage.
Breakfast was a huge range to choose from. Free shuttles to various locations. They have a small book at concierge which contains many useful tips - eg which taxi companies are more reliable, what to see etc.
We will be back.

Room Tip: Try for high floor river view.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 9, 2013 via mobile

We stayed 2 nights and found our stay very pleasant. The rooms are spacious with nice amenities. Since we traveled with young children, we were given connecting rooms, which was very nice. It's true that the front desk staffs seemed aloof and unfriendly, but it may be a cultural thing. They're trying to maintain professionalism.

The breakfast buffet is pretty good, can't complain. The only complaint I have is the water pressure in the shower. Ultra strong and the shower head is not position in a way that is efficient. Other than that, we had enjoyed staying here.

The location is convenient and taxis are easily accessible everywhere. We would come back and recommend this hotel.

Stayed January 2013, traveled with family
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Melbourne, Australia
Top Contributor
156 reviews 156 reviews
37 hotel reviews
Reviews in 51 cities Reviews in 51 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed January 7, 2013

We stayed one night at Legend and on first impressions it is a flashy 5 star with all the amenities a business or leisure traveller would desire. However, from check in to check out we realised that its very showy, but lacking in genuine service. This hotel appears to target a specific clientele and this was evident at breakfast when we were offered the option of a smoking section - which was a first. The breakfast buffet definitely leaned towards the Asian offer & dirty bowls and cups with lipstick on them made it all feel a bit grimy. The restaurant overlooks the pool which is dated and not at all inspiring. Rooms are large, with the biggest bed I have ever seen in a hotel room - I think it was 2 doubles put together. Bathrooms are nicely appointed with an electric toilet with heated seat and built in bidet which have a novelty value. Encounters with staff at checkin - checkout, room service and breakfast were functional but not friendly. I'd stay at the Caravelle over this hotel any time.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 6, 2013

Pros: The hotel was clean, is in a good location in District 1 (an easily walkable 500 meters away from the craziness of Dong Khoi), and offers nice sized rooms with strong water pressure. We stayed on the 11th floor facing the river and heard almost zero street noise during the night. Location-wise, it's great and around 140,000 vnd from the airport. Surrounded by lots of restaurant and massage options.

Cons: Front desk staff not very knowledgeable, furniture & decor throughout the hotel (room, lobby, restaurant) is dated and looks worn, and isn't very consistent with how they treat all their customers. We spoke with a few other families staying at the hotel and they were offered fruit plates and drink tickets upon arrival... but nothing for us. Maybe because we booked through a travel agent?

Summary: I have no idea what the rack rate for a room here since we used British Airways miles to pay for our stay. We didn't expect much, and the hotel delivered exactly that I probably would not stay here again unless the rate were around US$100/night.

Tip 1: Do NOT go to a massage place called Bally Spa/NuSkin - very sketchy.
Tip 2: There's a great outdoor BBQ/hot pot right next to the hotel - take the 'city entrance' exit from the hotel. I think it's literally called "BBQ/HOT POT/BEER" (in capital letters)

Room Tip: No street noise on the 11th floor, even though we were facing the street/river.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 5, 2013

This is a good business class hotel, within walking distance of all major sites, and with the added bonus of outdoor space / swimming pool and a view on the river. Great hotel. Good food. xxxxxxxxxxxxxxxxx

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Legend Hotel Saigon

Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 379 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lotte Legend Hotel Saigon 4.5*
Number of rooms: 283
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