Pros: The hotel was clean, is in a good location in District 1 (an easily walkable 500 meters away from the craziness of Dong Khoi), and offers nice sized rooms with strong water pressure. We stayed on the 11th floor facing the river and heard almost zero street noise during the night. Location-wise, it's great and around 140,000 vnd from the airport. Surrounded by lots of restaurant and massage options.

Cons: Front desk staff not very knowledgeable, furniture & decor throughout the hotel (room, lobby, restaurant) is dated and looks worn, and isn't very consistent with how they treat all their customers. We spoke with a few other families staying at the hotel and they were offered fruit plates and drink tickets upon arrival... but nothing for us. Maybe because we booked through a travel agent?

Summary: I have no idea what the rack rate for a room here since we used British Airways miles to pay for our stay. We didn't expect much, and the hotel delivered exactly that I probably would not stay here again unless the rate were around US$100/night.

Tip 1: Do NOT go to a massage place called Bally Spa/NuSkin - very sketchy.
Tip 2: There's a great outdoor BBQ/hot pot right next to the hotel - take the 'city entrance' exit from the hotel. I think it's literally called "BBQ/HOT POT/BEER" (in capital letters)

This is a good business class hotel, within walking distance of all major sites, and with the added bonus of outdoor space / swimming pool and a view on the river. Great hotel. Good food. xxxxxxxxxxxxxxxxx

On waterfront with river views. Nice rooms. Big swimming pool. Quiet oasis after noise of the duty. Walking distance to many bars and clubs. Staff fun and helpful. Booked a city tour for $25 which took us to war museum, post office, Norte dame cathedral and drive around the city. You must have a drink at the top of the Rex hotel just up the road - expensive but worth it!

My husband and I stayed here on New Year's Eve and New Years Day. We treated ourself to the more expensive Executive floor with executive lounge - including drinks and High Tea etc

The hotel itself is lovely and the decor very pleasant indeed. Staff very friendly and helpful in general. There was one waiter in the executive lounge who blatantly walked away half way through my husband asking him a question and was rude throughout. The rest of the staff in the lounge were lovely though.

I did have issues with the lounge though. We had paid quite a bit extra as we are on our honeymoon and wanted to be able to relax. Frequently the high tea buffet went dry and there were empty dishes for a long time- this did leave people feeling awkward and rushing to get there before everyone else. New year was clearly very busy and they had not really adapted to or accounted for this in my opinion.

To me the idea of an Executive lounge suggests business travellers and adults looking for that little bit extra. I was very shocked therefore to be woken by screaming children running up and down the Executive floor before 8am. When i say screaming I mean SCREAMING for at least 5 or 10 minutes before their parents did anything to stop it. These children and others were often in the lounge creating noise and basically ruining what for us was supposed to be a relaxing place which we had paid extra for. Not really the hotel's fault, but my suggestion would be to have an area for over 16 only. Kids don't need to be in Executive Lounges. Or, at the very least have some rules!

Breakfast buffet was very nice with a great choice. Pool area nice too though didn't really use it.

All in all a very nice hotel. Looks 5 star but probably more like 4 based on our experience.