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“Lovely hotel, major executive lounge issues” 4 of 5 stars
Review of Lotte Legend Hotel Saigon

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Lotte Legend Hotel Saigon
4.5 of 5 Hotel   |   2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam   |  
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Hotel amenities
Special Price
Riverview at 40% off
Ranked #5 of 358 hotels in Ho Chi Minh City
Perth, Scotland
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Lovely hotel, major executive lounge issues”
4 of 5 stars Reviewed January 1, 2013 via mobile

My husband and I stayed here on New Year's Eve and New Years Day. We treated ourself to the more expensive Executive floor with executive lounge - including drinks and High Tea etc

The hotel itself is lovely and the decor very pleasant indeed. Staff very friendly and helpful in general. There was one waiter in the executive lounge who blatantly walked away half way through my husband asking him a question and was rude throughout. The rest of the staff in the lounge were lovely though.

I did have issues with the lounge though. We had paid quite a bit extra as we are on our honeymoon and wanted to be able to relax. Frequently the high tea buffet went dry and there were empty dishes for a long time- this did leave people feeling awkward and rushing to get there before everyone else. New year was clearly very busy and they had not really adapted to or accounted for this in my opinion.

To me the idea of an Executive lounge suggests business travellers and adults looking for that little bit extra. I was very shocked therefore to be woken by screaming children running up and down the Executive floor before 8am. When i say screaming I mean SCREAMING for at least 5 or 10 minutes before their parents did anything to stop it. These children and others were often in the lounge creating noise and basically ruining what for us was supposed to be a relaxing place which we had paid extra for. Not really the hotel's fault, but my suggestion would be to have an area for over 16 only. Kids don't need to be in Executive Lounges. Or, at the very least have some rules!

Breakfast buffet was very nice with a great choice. Pool area nice too though didn't really use it.

All in all a very nice hotel. Looks 5 star but probably more like 4 based on our experience.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Ho Chi Minh City, Vietnam
2 reviews
2 of 5 stars Reviewed December 30, 2012

We are still staying at the Legend Hotel as I am writing this review. Overall, the hotel is good - large rooms and clean. The waiting staff at the Atrium Cafe are lovely and attentive. I cant say the same for the concierge nor the reception staff. As a previous reviewer said, the concierge just did not want to be here.
My brother's gold necklace was snatched by a biker today whilst we were in the Notre Dame area. Both biker and us were on pavement and this was at 4 pm. Though we are still shaken by the incident, we have put this down to a tourist's experience in a city.
We decided to report this when we got back to the hotel. The staff were not sympathetic at all which I was very disappointed. A security staff came to collect my report and asked if I wanted to go to the police station with him. My brother did not want the fuss and as I said, we were all a little shaken by the incident.
Truthfully, I expected the hotel manager to contact us. A gesture of goodwill to enquire our needs and general being would have been appreciated. It is called Asian hospitality ...to which I feel the hotel is lacking.
Will I return to the Legend Hotel? The answer right now is a resounding negative, I am afraid.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Praha
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 30, 2012

We spent two nights there. The hotel is located at the Saigon \river. You have a nice view to the river full of traffic from your window. Interesting: the flow direction changes twice a day. The personnel is friendly and helpful, rooms are comfortable, including a basin.

Room Tip: I liked the room with a river view.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genova
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

Stayed for 8 days at the Legend Hotel. Service was personal and genuine. The breakfast buffet was mostly Oriental but there is enough to choose from whatever your taste dictates. Room was clean and comfortable with all comfort items needed. The gym was large, hardly anyone there, however the equipment needs a update. All was in working order. The front desk staff were friendly as was the bellhop and guards. The pool area was nice but was in need of a "facelift". The pool chairs does not all have cushions and the blue and white striped pool towels were not always clean.overall a great value.

Stayed December 2012, traveled as a couple
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Genoa, Italy
Top Contributor
416 reviews 416 reviews
88 hotel reviews
Reviews in 101 cities Reviews in 101 cities
843 helpful votes 843 helpful votes
5 of 5 stars Reviewed December 29, 2012

We enjoyed our several nights stay at the Legend Saigon Hotel, on the waterfront, just a few minutes’ walk to the heart of the city. We arrived early morning, before check in time and were given a nonalcoholic drink voucher and waited just an hour for our room to be ready, well ahead of check-in time.

Check- in was fast and efficient. Rooms are lovely, well maintained, large by European standards and come with many bathroom amenities, stocked refrigerator, free daily bottled water, two types of bathrobes (silk or terry cloth), slippers, a flash light (you will understand when you see the electrical system in the city!), a safe, good storage area, flat screen TV with a variety of language channels, coffee maker with tea, hot cocoa and coffee, good sized working desk and free very fast, excellent internet. An English language newspaper is delivered daily and there is always a bowl of apples on each floor, free! Nightly turndown service with flowers.Toilets have heated seats and a warm water rinse! Ok...what more can you ask for????

It was very nice to be out of the craziness, traffic, pedestrians, expensive shops around the Rex/Caravelle area, but only a 5-7 minute walk away. Plenty of dining options just outside the hotel’s back side including Skewers (very good) the Sky Bar for cocktails with a view….street food everywhere, lots of Japanese, Sushi Bar (inexpensive and great!) Indian food etc… Great eating and drinking area. However the exit from the side of the hotel is rough going, like so much of HCM; watch where you step on both the sidewalk and street! Siagon Square shopping center, has the cheapest clothing in the city (not tourist stuff, but knockoffs) and is 5 minutes away.

Upon arrival we received a plate of fruit and for Christmas a small Christmas cake. Service was always friendly from the pool attendants, reception, bell staff, dining room, security; everyone was always very nice, smiled and acknowledged us. The staff was amazing!

The lobby area was nicely decorated for Christmas, but it had a very empty feeling compared to walking into the Rex, Caravelle or Majestic; not many people seemed to be staying at the Legend, which really made it nice; however the closer it got to NYE, we noticed more visitors.

Breakfast was very good with just about everything you can imagine, including an egg station, hot dinner type food, soups and heavy on Asian food, but lots of delightful pastries, Danish, breads and wonderful fruit. Europeans, who enjoy a breakfast of meats and cheese, might be disappointed by the skimpy offerings, but the exotic fruit might make up for it or freshly grilled fish. The only negative aspect was the swimming pool area which shows the hotel’s age, but it was certainly fine for our use and great to have it in the city. Also the spa and massage area was being “renovated” and was closed.

Check out was easy and fast. We requested a late checkout at 5pm and were offered a free checkout up until 2pm, but opted to pay ½ the room rate to stay until 5pm. Overall, I enjoyed our stay here, it has everything you need for a great vacation or business stay and staff that will make sure you enjoy your stay. Highly recommend!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
162 helpful votes 162 helpful votes
1 of 5 stars Reviewed December 28, 2012

Stayed here for 2 nights in Dec 2012. Front desk lady was not friendly at all. Entire time I stayed there , she never smiled. Concierge has one person who basically does not want to work there. The hotel used to be good at service but since the new management , things have been changed I heard. The wall is thin, so you hear night biz going on upper flr. The whole experience made me depressed. Not sure why this hotel got good reviews here in TA.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 27, 2012

We were able to get a very good deal of this property. Interesting to note, there were few westerners in the hotel. Which made it interesting. Their buffet lunch, dinners and brunches is incredible and well worth trying at least once. Rooms were large and service was very courteous.

Not very well located to much of the 'action' but a good place to start your Vietnam experience.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lotte Legend Hotel Saigon

Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 358 hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lotte Legend Hotel Saigon 4.5*
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