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“Fantastic Staff! Excellent Hotel!” 5 of 5 stars
Review of Lotte Legend Hotel Saigon

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Lotte Legend Hotel Saigon
4.5 of 5 Hotel   |   2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam   |  
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Hotel amenities
Special Price
Riverview at 50% off
Ranked #5 of 369 Hotels in Ho Chi Minh City
Genoa, Italy
Top Contributor
452 reviews 452 reviews
94 hotel reviews
Reviews in 111 cities Reviews in 111 cities
925 helpful votes 925 helpful votes
“Fantastic Staff! Excellent Hotel!”
5 of 5 stars Reviewed December 29, 2012

We enjoyed our several nights stay at the Legend Saigon Hotel, on the waterfront, just a few minutes’ walk to the heart of the city. We arrived early morning, before check in time and were given a nonalcoholic drink voucher and waited just an hour for our room to be ready, well ahead of check-in time.

Check- in was fast and efficient. Rooms are lovely, well maintained, large by European standards and come with many bathroom amenities, stocked refrigerator, free daily bottled water, two types of bathrobes (silk or terry cloth), slippers, a flash light (you will understand when you see the electrical system in the city!), a safe, good storage area, flat screen TV with a variety of language channels, coffee maker with tea, hot cocoa and coffee, good sized working desk and free very fast, excellent internet. An English language newspaper is delivered daily and there is always a bowl of apples on each floor, free! Nightly turndown service with flowers.Toilets have heated seats and a warm water rinse! Ok...what more can you ask for????

It was very nice to be out of the craziness, traffic, pedestrians, expensive shops around the Rex/Caravelle area, but only a 5-7 minute walk away. Plenty of dining options just outside the hotel’s back side including Skewers (very good) the Sky Bar for cocktails with a view….street food everywhere, lots of Japanese, Sushi Bar (inexpensive and great!) Indian food etc… Great eating and drinking area. However the exit from the side of the hotel is rough going, like so much of HCM; watch where you step on both the sidewalk and street! Siagon Square shopping center, has the cheapest clothing in the city (not tourist stuff, but knockoffs) and is 5 minutes away.

Upon arrival we received a plate of fruit and for Christmas a small Christmas cake. Service was always friendly from the pool attendants, reception, bell staff, dining room, security; everyone was always very nice, smiled and acknowledged us. The staff was amazing!

The lobby area was nicely decorated for Christmas, but it had a very empty feeling compared to walking into the Rex, Caravelle or Majestic; not many people seemed to be staying at the Legend, which really made it nice; however the closer it got to NYE, we noticed more visitors.

Breakfast was very good with just about everything you can imagine, including an egg station, hot dinner type food, soups and heavy on Asian food, but lots of delightful pastries, Danish, breads and wonderful fruit. Europeans, who enjoy a breakfast of meats and cheese, might be disappointed by the skimpy offerings, but the exotic fruit might make up for it or freshly grilled fish. The only negative aspect was the swimming pool area which shows the hotel’s age, but it was certainly fine for our use and great to have it in the city. Also the spa and massage area was being “renovated” and was closed.

Check out was easy and fast. We requested a late checkout at 5pm and were offered a free checkout up until 2pm, but opted to pay ½ the room rate to stay until 5pm. Overall, I enjoyed our stay here, it has everything you need for a great vacation or business stay and staff that will make sure you enjoy your stay. Highly recommend!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
New York City, New York
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
184 helpful votes 184 helpful votes
1 of 5 stars Reviewed December 28, 2012

Stayed here for 2 nights in Dec 2012. Front desk lady was not friendly at all. Entire time I stayed there , she never smiled. Concierge has one person who basically does not want to work there. The hotel used to be good at service but since the new management , things have been changed I heard. The wall is thin, so you hear night biz going on upper flr. The whole experience made me depressed. Not sure why this hotel got good reviews here in TA.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 27, 2012

We were able to get a very good deal of this property. Interesting to note, there were few westerners in the hotel. Which made it interesting. Their buffet lunch, dinners and brunches is incredible and well worth trying at least once. Rooms were large and service was very courteous.

Not very well located to much of the 'action' but a good place to start your Vietnam experience.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackfield
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 27, 2012

My wife and I recently stayed at the Legend Hotel, and I have to say we were throughly impressed with the experience.

Location wise it offers a commanding position in District One over looking the Mekong River. We stayed on the 8th floor, with a marvellous view over the river. OK wharf cranes occupy some of the view, but rather like Pnom Penn there is no development across the river to hinder the view. You have to pay a little exra to enjoy this view but it is worth it.

The construction of the Hotel is a bit communist era, but by no means dated. Versace inspired Romanesque features lashings of polished marble and collonaded ceiling towering over the lobby. A pair of bronze sculptured horses that must have tested the strongest cranes.

A real plus where open space is at a premium is the well tended gardens and a huge circular pool. Bearing in mind that most down town Hotels have pools situated on the roof.

The room itself was occupied by the biggest bed I've ever seen. Closer inspection revealed wo doubles bolted together seamlessly.

The breakfast buffet was quite extensive, and the gym well equiped. The Hotel prices were expensive as you would expect in a 5 star Hotel.

Tons of glitter baubles and trees everywhere, with staff all dressed as santa,, and accommodating and courteous.

Our Xmas day was spent around the pool, and the staffs patience was really put to the test by a Russian family, if you didn't know better you might have imagined a candid camera experienced badly misfired.

The inebriated family it seems had set out to drink the hotel dry. Principal star was a Boris Yeltsin lookalike who lurched between sun loungers, collapsing at various points to continue his drinking in a fully horizontal position, whilst trying to cram as many cigarettes into his mouth at once. Meanwhile his wife who looked like she could handle a shot put or hammer, marched menancingly around the pool with a look that screamed 'Wot you lot looking at'
harrangueing staff at every opportunity.

The show reached a climax when the Boris Yeltsin character teetered ever the pool and belly flopped into the 1.3 deep pool sadly re-emerging in a maelsrom of bubbles and thrashing limbs.

A well! the alternative Xmas carols round the pool may have dulled in comparison.

Overall a hotel well worth the visit.

Room Tip: A room overlooking the river
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
107 reviews 107 reviews
50 hotel reviews
Reviews in 31 cities Reviews in 31 cities
234 helpful votes 234 helpful votes
5 of 5 stars Reviewed December 4, 2012

My wife and I returned to this hotel after staying several days in March this year. We arrived tired after a long overnight flight and were delighted to find our room was ready and the staff allowed us to use it from our arrival time at10am. This makes a huge difference when you need to sleep.

We were allocated a 10th floor room overlooking the river and were very happy with it throughout our 6 day stay. Wi-fi is free as for most hotels in Vietnam these days.

The staff are brilliant, especially on reception where they were cheerful and helpful, without exception.

Breakfast is excellent and a good variety of Western and Asian choices are available. The only other venue we ate at was the lobby bar, where the food is very good though quite pricy. We tried a room service meal but it was only average.

We like the location. There are plenty of very good local places to eat at and to enjoy a great massage. We would recommend Bernies, just a few hundred metres up the street at the rear of the hotel – best hamburgers we’ve ever had. For a massage try Yuan or Yume on Le Thanh Ton Street, just a 5 minute walk from the hotel, also Miss My’s on Thi Sach Street near Le Thanh Street.

We are regular visitors to Vietnam, we used to stay at the Majestic but prefer the Legend and we look forward to returning again early in 2013.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 3, 2012

We chose the Legend because it is close to the centre ofHCM city and has a pool. It overlooks the river. It is a large corporate /business hotel, has a willing staff, clean rooms, lovely pool area, grand piano playing in the foyer etc,, but it is a bit soulless. There is nothing I could say to fault it really, the price per night was reasonable but breakfast was expensive, however the food was delicious.

You can access the centre of the city from the back of the hotel which was very useful, but if you want a smaller more intimate place to stay this wouldn't suit.

Room Tip: Choose a room overlooking the river
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed in the river view room and what caught our attention first was the huge bed that can accommodate 4 (or 3 maybe for Westerners) people. Another good touch is the free wifi, the complimentary apple in the elevator lobby and of course, the excellent service. Breakfast is sufficient and filling. Distance to main attraction like the Saigon Opera House is just about 5 minutes walk using the hotels city entrance.

The airport pick-up is expensive but is expected that the cost goes with the hotel's standard/star.

My only concern is the hotel rate from the time I booked the hotel and the present rate which is lower but this I understand must be raised to Bookings.com. But nevertheless, I raised the issue to the front desk.

Overall, this is an excellent choice.

Room Tip: Get the river view room for a more scenic view, especially at night
See more room tips
Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotte Legend Hotel Saigon

Address: 2A - 4A Ton Duc Thang St, District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 369 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lotte Legend Hotel Saigon 4.5*
Number of rooms: 283
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