Though it was located in the heart of the action, this property was dismal. Run-down, large but dirty rooms. One small window overlooking nearby building. When we arrived, I paid cash for an additional bed. Within 5 minutes of seeing our room and the unmaintained conditions of the elevator and hallways, we decided to leave. The manager on duty refused to refund my cash for bed, and refused to refund for our stay. While the bell staff was friendly and helpful, the front desk and management was rude and unpleasant. This hotel deserves one star...for location.
- Official Description (provided by the hotel):
- Our four star flagship hotel is located in the heart of Ho Chi Minh City, with 144 luxuriously appointed rooms and suites, stunning views of Saigon Harbour, satellite TV, wireless internet access, plentiful hotel amenities and dedicated work areas, making this one of the best hotels in the city to combine business with pleasure.Generously appointed with four well-equipped meeting rooms, The Palace is one of the few hotels ideal for conferences and events, able to accommodate intimate social, business functions, conferences or training courses for up to 250 guests. ... more less
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