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“Modern, well located and good facilities” 4 of 5 stars
Review of Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
5.0 of 5 Hotel   |   88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #27 of 371 Hotels in Ho Chi Minh City
Canada
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Modern, well located and good facilities”
4 of 5 stars Reviewed December 30, 2013

There are 5 excellent hotels within a stone's throw of each other and the Sheraton, backing on to the well known Caravelle, is equally well located. The two towers are a little different. Original is a little more spacious, but older in style (I prefer it) while the newer tower has slightly more contemporary feel to it.

Service is uniformly excellent throughout the property, helped by highly attentive, 'hand on' management. in my experience this is necessary in Vietnam as efficient service is not a national normality! (willing, cheerful, but not efficient is more the norm). Small but accessible pool and a VERY good spa with reasonable prices. Overall excellent value for a very good location in Saigon.

Room Tip: Old wing has larger rooms. Anything above 10th floor has acceptable views. New Tower a bit more cont...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear youandmehere,

Thank you for choosing to stay with us and sharing your wonderful comments.

We are really happy to know you enjoyed your stay at Sheraton Saigon Hotel & Towers and our associates were able to assist you during the stay.

We will share your feedback with our associates and we look forward to welcoming you back soon.

Best wishes,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,151 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Palm Beach Gardens, Florida, USA
Top Contributor
245 reviews 245 reviews
52 hotel reviews
Reviews in 79 cities Reviews in 79 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed December 29, 2013

Stayed there for 2 nights at the end of a 3 week tour of Laos, Cambodia and Vietnam. We ate breakfasts at the hotel which were included in our rate. The quality and variety of the food was excellent. We joined the loyalty program and were rewarded with two nights of free Wi-Fi in the room. The speed was excellent, but this deal is not available to existing members of the loyalty program. I think management has to rethink this position. (to get you to join we give you an incentive, but if you are a repeat customer showing brand loyalty, we will not reward you.) They do have free Wi-Fi in the lobby. My laptop was misplaced in the lobby Wi-Fi area and the hotel staff found the machine and is helping get it back to me in the States.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear Mikesflorida,

Thank you for choosing to stay with us and sharing your review regarding your experience here.
We are delighted to know that overall, you enjoyed your stay and you had a very good breakfast experience at Saigon Café and our associates were able to assist you with your laptop.

Once again, thank you and we look forward to welcoming you back to the Sheraton Saigon Hotel and Towers in the near future.

Warm regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 29, 2013

This is a large Sheraton close to downtown Saigon, population 6 million motorbikes. The hotel manages to be a quiet refuge from constant din. Our corner 17th floor room was spacious, clean and had a great view across the city. Breakfast and lunch buffets were superb but expensive and featured local and continental choices. Dinners in near-by restaurants were excellent and inexpensive. Staff friendly and helpful. Well equipped gym. Pool area mostly shaded, mostly unused. WIFI free in the lobby but expensive in the room.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear DougofCalgary,

Thank you for your valuable feedback

We are delighted to know that you had a comfortable stay with us recently and you found our associates as friendly and helpful.

We look forward to welcoming you back to the Sheraton Saigon Hotel & Towers on your return trip in Vietnam.

Best regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester NY
Top Contributor
68 reviews 68 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 28, 2013

I was a little skeptical as we drove by taxi into town that there could be such nice hotels. The hotel is very clean, staff very nice, lobby smells like the Bellagio in Vegas, we are in a suite with very nice amenities (except I can't figure out how to use fancy espresso maker) and very comfortable bed. The 5th floor happy hour and complementary breakfasts are outstanding! Highly recommend this hotel!!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear java23,

Thank you for taking the time to post your review and for choosing to stay at the Sheraton Saigon Hotel & Towers.

We are delighted to know that you had an enjoyable and comfortable stay with us. We greatly appreciate your feedback and we have certainly shared this with all our associates to show them that their efforts are recognized by our guests.

Thank you once again for recommending us and we look forward to welcoming you back to our Hotel on your next visit to Vietnam.

Best wishes,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
113 reviews 113 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed December 27, 2013

We enjoyed the Sheraton Saigon Hotel & Towers. The room was very comfortable, bathroom outstanding, also enjoyed great views. We splurged for a couples massage and it was one of the best we had the whole trip.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear WandaG,

Thank you for taking the time to share your experience regarding your recent stay.

We are delighted that you had a comfortable stay with us here at Sheraton Saigon Hotel & Towers and that you were able relax in our Aqua Day Spa.

We trust you will once again back to our hotel when your next travel brings you back to Ho Chi Minh City.

Best wishes.

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 27, 2013

A very large, modern hotel in a great location. There was nothing exceptional about this hotel and I would stay somewhere else if I were to ever visit Saigon again. Food was just average at LaCamargue. The buffet for breakfast or lunch was incredible. It is close to quite a few smaller restaurants that were very good.
Our room was on the 12th floor facing the street. It was very, very noisy.

Room Tip: Go for a room on a very high floor facing away from the busy main street.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear queen2king,

We appreciate the time you have taken to review your stay at the Sheraton Saigon Hotel & Towers

Whilst we are glad to know that you enjoyed Saigon Café for breakfast and lunch buffet. I am however disappointed that overall, we failed to meet your expectations.

We hope that on your return, you will reconsider and stay with us again.

Warm regards

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 27, 2013 via mobile

We stayed at the Sheraton HCMC over the Christmas holiday and were very pleased with the hotel. Located in the heart of tourist attractions, it was an oasis in the madness that is old Saigon. The hotel is walking distance to the post office, opera house, Reunification Palace and high end shops like Louboutin, Burberry, Chloe, Balenciaga, and Gucci (hotel lobby level).

We were welcomed warmly by staff who attended to our every need. Our executive suite was luxurious and well appointed, definitely worth the money. The breakfast buffet on the first floor has a large variety of tasty items suitable for all palettes (including vegetarian). There is a rooftop bar with spectacular city views, although the loud music and smoking may be a bit much for some.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 5, 2014
Dear Monica,

Thank you for taking the time to post such a great review

We are glad to know that you enjoyed your stay and our associates were able to welcome and assist you while you were here. We will certainly pass on your feedback to all our associate to let them know that their efforts are recognized by our guests.

We look forward to welcoming you back to the Sheraton Saigon Hotel and Towers!

Best regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#11 Spa Hotel in Ho Chi Minh City
#12 Romantic Hotel in Ho Chi Minh City
#15 Luxury Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#17 Business Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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