I make no apologies for being a hard marker...but this REALLY is a beautiful Hotel.
From start to finish, perfect in every way. We had pre-arranged an early check in due to early international flight and opted for a suite in the Tower wing. On arrival we were escorted to the club lounge where we were given a warm welcome and quick check in.
We were then taken to our beautiful room on the 24th floor with amazing city views. Our room was sheer luxury...and although I think it will date in time...flawlessly maintained. Everything we needed was either at our fingertips or a quick call away to our 24 hour butler. The room was that spacious it felt like an apartment.
After resting during the day, we headed down to the club lounge for a relaxing afternoon tea. Then feeling refreshed, used the well equipped Gym and pool. It was here we encountered our only small issue at the hotel. One of the Gym staff wasn't the friendliest person (hey it happens) and I did make mention of this on my checkout card as a suggestion. I have already received contact from the General Manager addressing the issue... I didn't think it would be such an issue.
On return to our room, a lovely complimentary chilled bottle of champagne from the manager awaited us (honeymooners) and our room had been tidied up again.
We have been to Ho Chi Minh quite a few times and love the local flavours. Usually I am not one to spend too much time in club lounges, but the Sheratons lounge is possible the best I have been in. Not only is there a 'happy hour' between 5 - 8 pm everyday (which apart from the usual drinks includes good quality wines, spirits and cocktails) the canapés are beautiful (changes daily). But it doesn't stop there...there is also a chef on duty who prepares around 5 different dishes every night (cooked fresh to order). I hate to say it...but we actually preferred to eat here than go out (even though we did).
One night one of the dishes was lamb cutlets. Now being Australian and this our National Dish, I tried them the night they were on the menu. STUNNING is an understatement. I went back for a 2nd helping they were that good (I still crave them). As I said, ordinarily we do not take Hotel Club upgrades...but for a very reasonable price...worth every dollar.
As for the usual stuff in other reviews...Location is excellent, Staff...Excellent. Night Club on 23rd floor and View...Excellent.
The breakfast in the main downstairs area was very busy and some of the food a little cold. from there on we ate at the lounge and again...excellent.
The real test of a true 5 star hotel came on checkout.
We checked out at 11.00 for a 1.00pm flight to Nha Trang. On arrival at the Airport...Vietnam airlines had cancelled the flight (very very common with them...another story). We were given the option of waiting in the lounge for 7 hours or a taxi voucher back to the hotel.
We opted to go back to the hotel...we figured the lobby at the hotel was far more comfy than the airport. On arrival back at the hotel, when I explained our problem - without asking we were offered luggage minding, full use of the club lounge and gym, sauna...NO CHARGE.
This type of service really does separate this GREAT hotel from good ones.
THANKYOU SHERATON and Staff.
Pay the extra..get at least a club room in the Tower
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to share your great feedback regarding your recent stay at Sheraton Saigon Hotel & Towers.
We are delighted to hear that how much you enjoyed your stay and that you were so satisfied with your overall experience with us.
Again, thank you for choosing us and we hope to see you again soon.
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.