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“Lovely hotel in the heart of the city” 5 of 5 stars
Review of Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
5.0 of 5 Hotel   |   88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #29 of 347 hotels in Ho Chi Minh City
Glasgow, United Kingdom
Top Contributor
103 reviews 103 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
“Lovely hotel in the heart of the city”
5 of 5 stars Reviewed February 6, 2013

This hotel is in a great location and is a great place to stay. There is an outside bar, with great views, on the 23rd floor and also a disco with live music. If you are there on a Sunday, don't miss the Sunday brunch. The only downside is the pool area which is in the shade. On the last night we payed the bill before going to bed. I returned to the reception with a question, half an hour later, and the receptionist remember my name.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear Jetscot,

Thank you for sharing your great comments with us

We are so thrilled to hear that you had a such enjoyable stay at Sheraton Saigon Hotel & Towers including activities provided from our Food & Beverage venues. We are more than delighted to share your comment and praise to our Associates to let them know that their efforts have been recognized by our guests as this will encourage them to strive further in delivering exceptional service and creating a memorable experience to all our guests.

We trust you will once again back to Sheraton Saigon when your travel brings you back to Ho Chi Minh City.

Best wishes,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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956 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 4, 2013

Stayed here a total of 4 nights in January 2013

Good Points

* Clean spacious modern rooms - the second time we stayed they were smaller - but the same price!
* Breakfast was lovely with a wide variety of foods to satisfy all tastes
* Brilliant central location
* Free WiFi - but in the lobby only
* Lovely door staff and very helpful concierge.

Bad points
* WiFi in your room is expensive - what i would expect to pay for it in a first world country!
* The computers in the business center need a serious security and software update.
* The lobby bar/coffee shop charges like a wounded bull $US7.20 for a coffee! and $US51 for a pizza and 2 cocktails
* The cleaning staffs inability to understand what a do not disturb sign means - I have it on the door as i don't want you to go in people!
* Check in was a nightmare - there were 5 of us staying from a tour - so rooms booked and paid for through them. Why does it take the reception staff 45 mins both times we stayed there to check us in! The tour leader (and local manager of the company who was with us the first time) were very unhappy!
* The second time we stayed there there was some Russian convention going on. My problem was with the lack of security staff to make them shut up at 3am! if you have a convention staying there put them on the same floor - don't inflict them on your other guests

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear Janet M,

Thank you for sharing your valuable comments.

We greatly appreciate the time you took to outline your feedback in such detail and to know that you found the hotel in such a good location and that you encountered such good service from our Concierge team.

Whilst we continually strive for Operational Excellence, we are sorry for not meeting some of your expectations. We have noted your comments regarding the check in service at our Front Desk that you encountered and the condition of computers in our Business Center. We have conveyed the issues you experienced to our relevant departments and we will address it through our ongoing quality training.

Again, thank you for choosing us and we sincerely apologize for any inconvenience caused during your stay. We hope you will return to experience our usually very high standards when your next visit Ho Chi Minh City

Best wishes,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 2, 2013

I love this hotel mostly because of its central location and fantastic swimming pool and gym which serve as an oasis for me when I am visiting congested Saigon. It is a famous property to the locals and it makes for a very stylish spot to stay in as a result. The rooms are getting a bit dated however.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear ucantkeep,

Thank you for staying with us and sharing your valuable feedback.

We are glad to know that you found the Hotel in such a great location and that you enjoyed our wonderful swimming pool.

Once again, thank you for your positive feedback and we hope you will choose Sheraton Saigon again if your travels bring you back to Ho Chi Minh City.

Best wishes,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 31, 2013

I stayed in the Main hotel complex, not the new Grand Tower, but it was superb nevertheless. The Premier Deluxe rooms are large and spacious with all the amenities. I was travelling as part of a large group (over 100 individuals) and was impressed by the way the hotel staff managed us all. Check-in for the group was hassle fee and organized and luggage delivery to the rooms didn't take too long. Breakfast spread was quite wide offering choices for all taste buds. Hotel also had an in-house casino, however didn't get to try it out. Also as most of our lunches and dinners were organized for the group, didn't get to try any of the restaurants.

The location is excellent, many shopping areas and malls in the vicinity. The City hall, Notre Dame Cathedral, Historic post office building, Municipal Theatre, Ben Thanh market are all within walking distance.

I would stay here again if ever go to Ho Chi Min city in future!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
84 reviews 84 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed January 30, 2013

We (Mrs Haggis, myself and our two kids aged 12 and 10) stayed here twice for three days in total in the space of a week in mid January. We chose the Sheraton based on TA reviews and were delighted we did.

We opted for rooms in the Towers side of the hotel, again based on TA reviews and it proved to be a great choice. The hotel is based on Dong Khoi street which is supposed to be the "best" street. Plenty of upmarket, western and varied shops with many impressive buildings along it or visible from it (Post Office, Notre Dam Cathedral, the Opera House, Rex Hotel etc), five star hotels, art galleries and also the Cho Ben Thanh Market (certainly worth a wander, especially during the day to see the food section). Plenty to see and experience all within minutes of the hotel and about a 45 minute journey from the airport.

The hotel itself was superb. With our reservation we had two rooms next to each other and by staying in the Grand Tower we were able to access the "VIP" lounge area on the 5th floor. This has a separate reception, a number of computers/printer and an area for an excellent buffet style breakfast and free food/drinks between 5pm and 8pm. After having local Vietnamese food during our day trips the kids were delighted to be able to choose western style food at night, along with drinks and cakes ! There was also free wi-fi in this area (the only free wi-fi in the hotel).

On the 5th floor is an excellent gym and sauna, a large pool (a tad on the chilly side), a table tennis table and the spa facilities.

Staying in the Grand Tower also had further benefits - free light pressing of clothes, airport transfers, shopping assistant for 2 hours, one free private car transfer and a free gift (scarf, lacquer gift box, chopsticks, wine or teddy bear) - nice touch.

The rooms were also superb - on the large side and exceptionally clean and modern. Ipod docking station, large plasma screen tv which allows you to pause/rewind etc live tv, bose surround sound, office desk/equipment and exceptionally comfortable beds and pillows ! Usual amenities - razor, toothbrush & toothpaste, soaps, etc etc.

Breakfast was excellent. Many many options, both Western and Asian. Freshly made and well presented. A chef is present for those who want something cooked.

Service throughout the hotel was good, efficient and polite.

Minor Issues:
Just a couple of very minor issues. Wi-fi is only free at the 5th floor reception area. You have to pay for it in your room. For the cost of the rooms this really should be free. During our 16 days in Vietnam this was the only place where wi-fi was not free. Even a three star hotel in the central highlands provided free wi-fi !

Noise - Saigon (indeed Vietnam !) is a noisy place. Expect early morning traffic and some late night noise. We were also woken twice early by a mosque that is next door. We are very light sleepers though so it may not bother everyone. Perhaps ask for a higher floor or to be on the other side.

All in all a fabulous hotel and paying extra for the Grand Tower was certainly worth it. We returned hot and exhausted each night so it was just bliss to step into the hotel to relax and indulge. We can highly recommend it.

A final word for the Manager, or at least we think he was the Manager. We had a minor issue on our first two mornings with some noise from the mosque. We simply mentioned this (not as a complaint but to let them know) as we checked out. On our return two days later the Manager came to see us as we arrived, apologised for the inconvenience and provided us with a room in a different and quieter part of the hotel. First class service and attention, we were most impressed and grateful.

Room Tip: Higher up is likely to be quieter. Ask for a room away from the mosque.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, January 31, 2013
Dear Haggis_supper,

Thank you for taking your time to share your wonderful comments regarding your recent stay,

We really appreciate it when our guests take the time to detail their experience in this way.

You have highlighted so many wonderful benefits of Grand Tower which we are just delighted to hear how much you enjoyed during your stay.

We have noted your comment regards to the internet condition. We hope you will enjoy our complimentary internet that offering to all guests at the Link@Sheraton when your next travel brings you back to Ho Chi Minh City.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Best wishes,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, RS
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 30, 2013

I tell you.........Chef Jens is one of the most goor professionals ad keep up standards like no one else and we´re talking abour 300-500 guests PER DAY.
So perfection is achieved, hotel marvelous, wonderful service, good english speakers.

In Saingon: DO GO ANYWHERE ESLE (also, remember to bring your SPG card)

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 28, 2013 via mobile

They charge nearly $20/day for wifi access in the room. In this day and age, that is simply unacceptable, especially since they advertise having free wifi. They do have a small section in the lobby where you can access wifi for free.

The check-in process was ridiculously slow. I don't know if they were in the middle of training new staff or what, but it took three people about 15 minutes only to tell me that my room wasn't ready, even though it was past regular check in time. I was asked to come back in 45 minutes. When I came back, none of the people who helped me before were at the front desk and we had to start all over with someone who was equally as inept using the computer system.

The location is fine, the room is fine, but for the money and as a Starwood preferred guest, I expect more. Will never stay here again, and am considering (since it's the beginning of the year) of switching hotel rewards to another chain after this...

  • Stayed January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, February 18, 2013
Dear Explorersample,

Thank you for taking your time to post the comments and we are concerned that on this occasion, we failed to meet your expectation this time.

We have noted your comments regarding to the check in process and as such we have raised this issue with our Front Office team and we will address it through our ongoing quality training.

Once again thank you for your feedback and we sincerely apologize for any inconvenience caused during your stay with us. When next your travel plans bring you back to Ho Chi Minh City, we trust you will once again return to the Sheraton Saigon Hotel and Towers as this will enable us to show you that this isolated incident is not indicative of the usually high level of service we offer.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.

Best regards,

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Saigon Hotel & Towers

Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Saigon Hotel
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton
Sheraton Saigon
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Ho Chi Minh City
#14 Luxury Hotel in Ho Chi Minh City
#18 Business Hotel in Ho Chi Minh City
#19 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
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