We spent almost 2 weeks here over the New Year holiday. Service was going downhill with extremely shorthanded staff. We waited forever for a cup of tea or queued for a long time for scrambled eggs during breakfast everyday. The whole egg/grill/noodle station had just 1 person manning all the stoves/hotplates. Not just service, food quality was a lot better during our previous stays too. Same thing happened at the Business Lounge on 5th floor during Happy Hour.

We can't recommend this as a 5 star hotel experience. Although Sheraton has all the required facilities, its service is lacking. The great location was the main reason we stayed again but it's time for us to check out other hotels around the city center.

Rooms were great, well fine. Service was solid, rooftop bar ok, location brilliant, breakfast solid, pool not great (had sunlight for 2 hours in the morning only). Look it's fine if a bit tired. Stay here for a good sold experience. I'm not going to gush but yeah it's fine!!

I've stayed at several Sheratons and this one sadly is not quite the same standard as the others I've been at. The lobby and common areas are fine, but the Deluxe room i was in was disappointing. From the moment i stepped in, i could tell the room was in need of refurbishment, the carpet felt dusty and old (definitely use the bedroom slippers), the cabinets and storage, drawers were were dated, the working desk was small, the room was considered almost bare for a 5-star hotel. Bathroom was ok but vanity area was small, and shower jets were not working properly (one jet was "Dripping" water instead of spraying despite adjustment of nozzle). For the price I paid which did not even include in-room internet or Breakfast more is to be expected especially when there are so many competing hotels in the vicinity. I found the lobby often to be overcrowded, and noisy as busloads of tourists, airline crew or visitors just loitered there.

Stayed for 5 nights and upgraded to one of the suite's. Lovely room and a great view. The executive lounge was one of the best - with teppanyaki to order. Other in-house dining was a let down though and of poor quality. If we returned to Saigon we'd stay somewhere else.