We stayed in the Sheraton on the final night of our 1-month trip round South East Asia, and whilst we paid significantly more to stay there than any other place, it was worth every penny. We booked a Grand Tower Studio through Agoda for $292; however, we were upgraded to a Junior Suite on arrival.
The service, cleanliness and rooms are everything that you would expect from a 5 star hotel. The staff were extremely friendly and arranged early check in and late check out for us at no extra cost. Rooms in the Grand Tower come with access to the Grand Tower Lounge serving free soft drinks throughout the day and hosting 'Happy Hour' from 5 - 8pm. During 'Happy Hour' free drinks and snacks are advertised; however, in actual fact there is a great cold buffet and a number of hot food items are prepared to order. Drinks available during 'Happy Hour' include sparkling wine and a range of cocktails. After an hour and a half from 6.30 - 8pm we had ruined our dinner plans and were completely full of food and drink. Fantastic.
The view from the 23rd floor bar is brilliant and there is a pleasant lively atmosphere whilst the pool area is nicely secluded and sheltered from the noise of the city. Finally, the breakfast is magnificent. I had high hopes for our stay at the Sheraton, and they exceeded my expectations in almost every respect. Absolutely brilliant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Matthew R,
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Thank you for staying with us and sharing your great feedback,
We are so thrilled to hear that your stay experience at Sheraton Saigon that exceeded your expectations. We are constantly impressed by the way in which our Associates have been prepared to go out of their way to try and meet our guests' expectations. Rest assured, we will pass on your kind words and praise to our Associates to let them know that their efforts have been recognized by our guests as this will encourage them to strive further in delivering exceptional service and creating a memorable experience to all our guests.
Matthew R, on behalf of the team, once again thank you and we look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future.
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.