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“Good large quality hotel in the city centre” 4 of 5 stars
Review of Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
5.0 of 5 Hotel   |   88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #28 of 371 Hotels in Ho Chi Minh City
Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
“Good large quality hotel in the city centre”
4 of 5 stars Reviewed May 27, 2012

This hotel definitely delivers the Sheraton quality + standard. Check-in was fast + efficient. We got a free upgrade to a suite which was really nice. The suite itself was spacious + very comfortable. We only stayed overnight but visited the roof top bar + nightclub - both offered excellent views of the city night skyline. We also had breakfast in the morning but this was sub standard vs other hotel buffets - we left early. Overall, the hotel offers good quality + value with a great location - walking distance to all the famous landmarks/markets. Note we arranged airport transfers to/from the hotel which was reasonably priced, safe + reliable.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 28, 2012
Dear OzBoy74,

Thank you for sharing your stay experience with.

We are glad that you enjoyed your stay at the Sheraton Saigon Hotel & Towers, including all the facilities of our hotel and guest rooms, service quality as well as our great location.

We were disappointed to hear that you did not find the breakfast up to the expected standard. We will share your feedback with our Director of Food and Beverage to assist with further quality improvements.

If your travel brings you and your family back to Ho Chi Minh City, we hope to see you again.

Yours sincerely

Corina Black

Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,158 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Ho Chi Minh City, Vietnam
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 27, 2012

Stayed for one night - and what surprised me was the fuddy duddy room we were given. seemed like something out of the 80s. Decor sucked! Haha.

Room Tip: Ask for a higher floor.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 28, 2012
Dear aneek,

Thank you for sharing your feedback with us.

We were disappointed that you did not enjoy your room. Our hotel opened in 2003, so I can assure you our décor is not from the 80’s. The main tower is however designed with quite a traditional feel. We would suggest the next time you visit that you try our Grand Tower rooms which have been designed to reflect a very contemporary style.

We hope to see you again in the near future.

Sincerely,

Corina Black,

Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
50 reviews 50 reviews
49 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 26, 2012

This hotel located in downtown HCMC is not my favorite place. Breakfast is moderate and in a very crowded place. Rooms are OK but not special. The view from the towers is very nice. Hotel is very busy and full with tourists. Would prefer more relaxed environment.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 28, 2012
Hi Bastiaan V,

Thank you for your feedback.

We were disappointed to hear that your experience was not as relaxing as you had hoped due to our high occupancy.

We hope you can join us again and try our Grand Tower facility which has only 112 rooms and offers a more intimate and relaxed experience including full Grand Tower benefits with every room booked.

We look forward to welcoming you back Sheraton Saigon Hotel on your return trip in Vietnam.

Best regards.

Corina Black

Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
89 reviews 89 reviews
57 hotel reviews
Reviews in 57 cities Reviews in 57 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 23, 2012

This was a nice hotel without being special but the location was fantastic as it was possible to walk to most of the tourist sights. Breakfast was great and it took 3 mornings to discover all of the food although they didn't cope well on our last day as it was extremely busy

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 23, 2012
Dear janieor,

Thank you for sharing your comment with us.

We are delighted to hear that you found our location to be so convenient for all your sight seeing. We are also glad to know that you enjoyed breakfast at our hotel, particularly the level of choice that we have on offer.

We look forward to serving you again in the near future.

Warm regards,

Corina Black

Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
76 reviews 76 reviews
49 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 20, 2012

Actually I like the service and the staff there. I stayed in the Grand Tower for 5 nights. The executive lounge was impressive and snack selection was commendable. The service staff on the 5th floor is always friendly and helpful.

The only complain I have is the wi-fi!!! My room rate of 9 million VND per night did not come with complimentary Wi-Fi!!! I find this a bit ridiculous!! Only until I rationalized and complained with them, the staff gave a free Wi-Fi voucher (saying that my booking actually doesn't come with Wi-Fi but out of goodwill they are giving it to me). Yeah, thank you. Looks like I got to ask and fight for my rights to get it!!!! Seriously, man...........

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 22, 2012
Dear Tony Y,

Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your comment with us.

We are glad that you enjoyed your stay at our hotel, in particular our Grand Tower service staff. We appreciate your comment about free internet. We do offer complimentary wireless and broadband internet connection at Grand Tower Lounge for guests who stay at Grand Tower. Additionally, our free internet service is available at Link@Sheraton which is located in Lobby Lounge, Ground floor if travel brings you back Ho Chi Minh City again soon.

Warm regards.

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 16, 2012

I stayed here on a business trip and found everything very nice although I was glad someone else was paying.  Although there is nothing to complain about, there is nothing to rave about either.  It does everything it is supposed to do well but does nothing to genuinely wow you.

Great location.  Good sized rooms.  Friendly service and,  although the level of English with some of the staff is not great, you can always find someone who can help you.  

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 22, 2012
Dear Paul T,

Thank you for sharing your valuable comment with us.

We appreciate your positive comments about the hotel. We have noted your comment about level of English with some of our associates and we have raised this issue with the management team. We will address it through our ongoing quality training programs.

We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers in the not too distant future and we hope to be able to wow you next time!

Yours sincerely

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lompoc, California
Top Contributor
103 reviews 103 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed May 13, 2012

During a three-week tour of Indochina, we stayed one night at the Sheraton Saigon, and were very impressed with the property. The receptionist was in touch with me via email prior to our arrival to make sure everything was ready for our arrival. The SPG check-in for the Grand Tower on the 5th floor was quick and efficient. Our suite was exquisite and well-equipped. The service was quick and responsive whenever I requested anything from ice to towels. We were leaving too early to enjoy the included breakfast, so they packed a breakfast box for us and delivered it with our morning coffee. I would definitely recommend this hotel, and will stay here again when in HCMC.

Room Tip: Pay for the upgrade to the Grand Tower.
See more room tips
  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, May 17, 2012
Dear TravelinFool93436,

Thank you for sharing your valuable comment with us.

We are delighted to know your stay at Sheraton Saigon was truly excellent. Once again, thank you for recommending us and we look forward to seeing you again in the near future.

Warm regards.

Black Corina,

Director of Sales and Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#11 Spa Hotel in Ho Chi Minh City
#12 Romantic Hotel in Ho Chi Minh City
#15 Luxury Hotel in Ho Chi Minh City
#16 Family Hotel in Ho Chi Minh City
#18 Business Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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