We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Saigon Hotel & Towers: Traveler Reviews

5.0 of 5
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Hotel amenities
Sheraton Saigon Hotel & Towers
Ranked #19 of 322 hotels in Ho Chi Minh City
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Sheraton.com Booking.com Travelocity
and 9 more sites!
Traveler Reviews
Room Prices
Write a Review

752 reviews from our community

Traveler rating
    362
    280
    76
    27
    7
See reviews for
Families
106
 
Couples
240
 
Solo
57
 
Business
201
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York, NY
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
“Nice But Needs Updating”
3 of 5 stars Reviewed April 17, 2012 via mobile

Similar to theSheraton Hanoi, I'd recommend the Metrople. This hotel needs some hallway and room updating. My expectation of Asian Sheraton's is much higher than U.S. ones and this is an example of not meeting the grade. Also, I'm SPG Gold and always get free Internet but they refused and charged me $17/night which for Vietnam is outrageous. Location is good though. Near shopping, bars, easy access. The coffee shop next door, which you have to outside to access but is part of the hotel is Excellent. Didn't try the hotel food. Overall, good enough for the price.

Stayed April 2012
Was this review helpful? Yes
Ask brucegz about Sheraton Saigon Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
April 20, 2012
Dear brucegz,

Thank you for sharing your stay experience with us.

It is with the regret to learn about your feedback regarding your stay at the Sheraton Saigon Hotel & Towers and that you felt that you paid too much for internet fee as a SPG gold member. Please rest assures that we always extend the full SPG privileges to all our guests as per the Starwood Privilege program. The hotel management staffs have undergone extensive training on customer service and our apologies if you felt that you did not feel that you experienced the warm hospitality that we extend to all our guests.

At Sheraton Saigon Hotel & Towers, we value each and every one of our guests and I do apologize if you felt your stay was not up to your expectations.

Again, thank you for taking the time to post your constructive feedback and your comments.

Sincerely,

Black Corina

Director for Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Great stay!”
5 of 5 stars Reviewed April 16, 2012

Recently stayed at the Sheraton Saigon for 4 nights. As a gold SPG member, I was already upgraded to a deluxe room in the upper SPG floors. I choose the option of buying the access to the business lounge of the Grand Tower. This is a worthwhile option as there is private chef for both the breakfast and the happy hour. Great food. I was given the 800 s.f. suite on the 23rd floor with an amazing view of the city. The hotel is located in District 1 that's the financial heart of Saigon. Hotel staff is highly professional, knowledgable and pleasant. This hotel can certainly be considered a 5 stars in Saigon. I look forward to my next stay at the Sheraton Saigon in my way back to Singapore and Montreal in a few days.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Colnago25 about Sheraton Saigon Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
April 20, 2012
Dear Colnago25,

Thank you for taking the time to post your great comments on TripAdvisor regarding your recent stay at Sheraton Saigon.

It is with great pleasure to know that you had such en enjoyable stay with us. We strive to offer a standard of service and quality equivalent to that of an international 5 star hotel which we are recognized for.

Once again thank you for your comments and we hope that we will have the pleasure of welcoming you back to Sheraton Saigon Hotel & Towers and extending our true hospitality.

Sincerely,

Black Corina

Director for Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Elegant Hotel”
5 of 5 stars Reviewed April 15, 2012

Everything about the Hotel was exceptional. The staff were polite and attentive. Rooms, food and service was fantastic. Great location. Good facilities.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by TaherKarachi for Ho Chi Minh City
Ask TaherKarachi about Sheraton Saigon Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“Fab 5 star and great central location”
5 of 5 stars Reviewed April 15, 2012

Very helpful staff, top standard of service from all departments.
Resturant very yummy, with so much to choice from all over asia.
Fresh meat and fish bar was great.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Virgin Holidays

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratuwa, Sri Lanka
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Saigon - A shopper's paradise!”
5 of 5 stars Reviewed April 15, 2012

My wife Farina and I, along with other Council members representing National Management Organizations in the Asia Pacific Region, spent three days at the Sheraton Saigon Hotel & Towers, attending the AAMO Council meeting.
The hotel was outstanding, the food was excellent and the service...brilliant. Perhaps the fact that the Chairman of the hotel, Paul Tse, was a personal friend and the incumbent president of AAMO.....perhaps contributed in no small measure!
The hotel is centrally located...and is within walking distance to excellent shopping opportunities.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Anver_44 about Sheraton Saigon Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
April 20, 2012
Dear Anver_44,

Thank you for staying with us and sharing your valuable comment.

We pride ourselves in delivering outstanding service and we are delighted to hear that you enjoyed the breakfast buffet, our location and the staff.

We hope that if your travels brings you back to Ho Chi Minh City either traveling or business, that you will give us the opportunity to extend a warm welcome back to Sheraton Saigon Hotel & Towers.

Sincerely,

Black Corina

Director for Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Sheraton Saigon Hotel & Towers
Enter dates 1 night 2 nights
 
Hotel Nikko Saigon
Great value on a similar hotel
Ho Chi Minh City, Vietnam
4.5 of 5 stars 386 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Ho Chi Minh City
Romantic
Ma Maison Boutique Hotel
Ma Maison Boutique Hotel 4.5 of 5 stars 299 reviews
Good for business
New World Saigon Hotel
New World Saigon Hotel 4.0 of 5 stars 453 reviews
Near the beach
Cassia Cottage - The Spice House
Cassia Cottage - The Spice House 4.5 of 5 stars 432 reviews
Near the beach
Beautiful Saigon 3 Hotel
Beautiful Saigon 3 Hotel 4.5 of 5 stars 476 reviews
Show Prices ABS:HotelCheckRates-d1547471?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302784?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d678212?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d2218493?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Ho Chi Minh City hotels
InterContinental Asiana Saigon 4.5 of 5 stars 778 reviews Park Hyatt Saigon 4.5 of 5 stars 749 reviews Hotel Nikko Saigon 4.5 of 5 stars 386 reviews Legend Hotel Saigon 4.5 of 5 stars 470 reviews
Show Prices ABS:HotelCheckRates-d1465027?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d577218?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2244762?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d306225?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 322 hotels in Ho Chi Minh City, ranked by popularity

Been to Sheraton Saigon Hotel & Towers? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Saigon Hotel & Towers

Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Saigon Hotel
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton
Sheraton Saigon
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar/Lounge Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Ho Chi Minh City
#11 Luxury Hotels in Ho Chi Minh City
#12 Family Hotels in Ho Chi Minh City
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a haven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Travelocity, Cheap Tickets, Agoda, Otel, Olotels, Expedia, Venere, Hotels.com, Tingo and HotelsClick so you can book your Sheraton Saigon Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Saigon Hotel & Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Saigon Hotel & Towers
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices