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“Nice But Needs Updating” 3 of 5 stars
Review of Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
5.0 of 5 Hotel   |   88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #25 of 354 hotels in Ho Chi Minh City
New York, NY
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
“Nice But Needs Updating”
3 of 5 stars Reviewed April 17, 2012 via mobile

Similar to theSheraton Hanoi, I'd recommend the Metrople. This hotel needs some hallway and room updating. My expectation of Asian Sheraton's is much higher than U.S. ones and this is an example of not meeting the grade. Also, I'm SPG Gold and always get free Internet but they refused and charged me $17/night which for Vietnam is outrageous. Location is good though. Near shopping, bars, easy access. The coffee shop next door, which you have to outside to access but is part of the hotel is Excellent. Didn't try the hotel food. Overall, good enough for the price.

Stayed April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, April 20, 2012
Dear brucegz,

Thank you for sharing your stay experience with us.

It is with the regret to learn about your feedback regarding your stay at the Sheraton Saigon Hotel & Towers and that you felt that you paid too much for internet fee as a SPG gold member. Please rest assures that we always extend the full SPG privileges to all our guests as per the Starwood Privilege program. The hotel management staffs have undergone extensive training on customer service and our apologies if you felt that you did not feel that you experienced the warm hospitality that we extend to all our guests.

At Sheraton Saigon Hotel & Towers, we value each and every one of our guests and I do apologize if you felt your stay was not up to your expectations.

Again, thank you for taking the time to post your constructive feedback and your comments.

Sincerely,

Black Corina

Director for Sales and Marketing
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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Montreal
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 16, 2012

Recently stayed at the Sheraton Saigon for 4 nights. As a gold SPG member, I was already upgraded to a deluxe room in the upper SPG floors. I choose the option of buying the access to the business lounge of the Grand Tower. This is a worthwhile option as there is private chef for both the breakfast and the happy hour. Great food. I was given the 800 s.f. suite on the 23rd floor with an amazing view of the city. The hotel is located in District 1 that's the financial heart of Saigon. Hotel staff is highly professional, knowledgable and pleasant. This hotel can certainly be considered a 5 stars in Saigon. I look forward to my next stay at the Sheraton Saigon in my way back to Singapore and Montreal in a few days.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, April 20, 2012
Dear Colnago25,

Thank you for taking the time to post your great comments on TripAdvisor regarding your recent stay at Sheraton Saigon.

It is with great pleasure to know that you had such en enjoyable stay with us. We strive to offer a standard of service and quality equivalent to that of an international 5 star hotel which we are recognized for.

Once again thank you for your comments and we hope that we will have the pleasure of welcoming you back to Sheraton Saigon Hotel & Towers and extending our true hospitality.

Sincerely,

Black Corina

Director for Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 15, 2012

Everything about the Hotel was exceptional. The staff were polite and attentive. Rooms, food and service was fantastic. Great location. Good facilities.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 15, 2012

Very helpful staff, top standard of service from all departments.
Resturant very yummy, with so much to choice from all over asia.
Fresh meat and fish bar was great.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Virgin Holidays

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratuwa, Sri Lanka
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2012

My wife Farina and I, along with other Council members representing National Management Organizations in the Asia Pacific Region, spent three days at the Sheraton Saigon Hotel & Towers, attending the AAMO Council meeting.
The hotel was outstanding, the food was excellent and the service...brilliant. Perhaps the fact that the Chairman of the hotel, Paul Tse, was a personal friend and the incumbent president of AAMO.....perhaps contributed in no small measure!
The hotel is centrally located...and is within walking distance to excellent shopping opportunities.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, April 20, 2012
Dear Anver_44,

Thank you for staying with us and sharing your valuable comment.

We pride ourselves in delivering outstanding service and we are delighted to hear that you enjoyed the breakfast buffet, our location and the staff.

We hope that if your travels brings you back to Ho Chi Minh City either traveling or business, that you will give us the opportunity to extend a warm welcome back to Sheraton Saigon Hotel & Towers.

Sincerely,

Black Corina

Director for Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 8, 2012

I booked 2 separate nights at this hotel, in between our trips to Halong Bay & Sapa, using my SPG award points. We were upgraded to a junior suite with access to the Club lounge which offers free breakfast, snacks & refreshment, appetizers & alcoholic drinks from 5 to 8 pm daily.

Our room overlooks the Saigon River in the older tower, very spacious with living room area, fully equipped kitchen, and wide working area w/ computer. There's fresh flower arrangement and a small try of fresh fruits. All very nice, despite showing some signs of age, esp. the carpets. Our bed is so comfortable. The bathroom so luxurious with marble floors, big tub and glass shower doors.

It's location is close, walking distance to many shops and restaurants.

Room Tip: Choose room with view of the river, on upper floors.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, April 16, 2012
Dear youngatheart,

Thank you for sharing your great stay experience with us.

We sincerely appreciate your loyalty in choosing Starwood Hotels and Resorts and particularly stay at Sheraton Saigon Hotel and Towers. We are glad you enjoyed your stay with us. Sheraton Saigon are always committed to providing the highest quality of service and accommodation to each and every one of our guests.

We look forward to welcoming you back on your return trip in Vietnam.

Best regards.

Corina Black,

Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 5, 2012

We stayed in a suite in the new tower of the hotel, which was absolute bliss. The Master Suite was spacious with a great bathroom and the work room and living room and additional bathroom were fantastic. The three tv's were maybe a bit much for us, as we don't particularly watch tv, but I'm sure they're not lost on other guests. The woman who checked us in, Hoa, was an absolute delight, as were all the other employees we encountered.

Room Tip: Definitely get a room in the new tower.
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, April 9, 2012
Dear OTRoadAgain,

Thank you for taking your time to share valuable comment with us and we are please to hear that you had such enjoyable stay at our Grand Tower. We always strive to offer a standard of service and quality equivalent to that of an international 5 star hotel which we are recognized for.

If your travels bring you back to Ho Chi Minh City, I hope we can have the pleasure of welcoming you and your family back to Sheraton Saigon Hotel & Towers and the opportunity to extend our warm hospitality.

Kind regards

Corina Black

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Ho Chi Minh City
#12 Luxury Hotel in Ho Chi Minh City
#12 Romantic Hotel in Ho Chi Minh City
#16 Business Hotel in Ho Chi Minh City
#16 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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