The hotel has a lot of things going for it including the location. We were in a rennovated room but it was still dark and dingy. The bathroom was nicely appointed but the water pressure and temperature in the shower were variable. We had the same experience as some of the other reviewers in being given wildly inaccurate directions and time to destination on restaurants. The drinks at the Rex bar were great. We had a breakfast buffet package...again, it wasn't horrible but not even close to the Softel we stayed in at Hanoi. It was the first hotel on our trip that didn't have soya milk or some other non dairy alternative. Laundry service was fast and efficient. We are fine on the whole water conservation thing and will happily reuse towels, etc., but requested some clean face clothes after two days and got the old, clearly soiled ones neatly folded up in the bathroom vanity. This wouldn't be my choice for a return visit hotel.