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“Charming Business hotel in the middle of the city” 4 of 5 stars
Review of New World Saigon Hotel

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New World Saigon Hotel
4.5 of 5 Hotel   |   76 Le Lai Street, District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #37 of 371 Hotels in Ho Chi Minh City
Budapest
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
“Charming Business hotel in the middle of the city”
4 of 5 stars Reviewed August 10, 2013

The staff are extremely helpfull. I have stayed in the executive floor which makes a lots of differences in the overchared restaurants in Ho Chi Min City.
Location is perfect right next to the Saigon market and close to the Sigon river.

Everything is easily accessable from the hotel location.

Room Tip: rooms faceing to the main street are very noise.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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832 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
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English first
Switzerland
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 3, 2013

The furniture in my room were a bit ... worn off giving you a sense of distaste that didn't make the whole thing very welcoming.
I was staying on the 5th floor and I could listen to the traffic outside (the horns in particular); if you are sensitive to noise its better that you check with the reception. Their level of English wasn't that good but the messages seemed to come across.

On the other hand the food was quite good making it a thing to look forward to every day. The gym was also nice.

Not sure if there are better places in Ho Chi Minh so don't be too quick to turn it down.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewWorldHotel, General Manager at New World Saigon Hotel, responded to this review, August 29, 2013
Dear Breakbot,

We hope you enjoyed your visit to Ho Chi Minh City.

Thank you for your comments and I apologize that you felt this way about your room. We regularly review our rooms to ensure maintenance is carried out. We value your feedback and this has been addressed to our management team.

We are pleased that you enjoyed the wide variety of food available at the breakfast buffet and our gym facilities as well.

We look forward to welcoming you again soon at New World Saigon Hotel.


Best regards,
David Wicker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mertztown, PA
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 30, 2013

Everything about this hotel was first class. Great facilities, large well-appointed rooms, excellent service, perfect location, and a buffet breakfast to beat all. It's not often (actually never before) that I look up the manager upon checking out to let him know what a great facility he has, but I did here.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballymena, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2013

Modern and airy with great service and nice rooms. great pool also. best of all though it was next to skybar and just a stroll from the centre of saigon. The breakfast was great but i was totally distracted by the view of saigon out of the large plate glass windows. All of life just streamed by constantly and with a park across the street there was so much to watch as i drank my morning tea.Great city!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 20, 2013

New World Saigon indeed is a world class 5 star hotel. We stayed 3D2N at their club suite for a very good deal. Almost scored perfect if its not for few minus points we have encountered while staying here. But apart from all that demerits, New World Saigon exceeded in many areas with flying colours. Love the room, its spacious, has a majestic view, perfectly clean, modern luxurious design, their room slipper was so comfy to wear, the bed is super comfortable and I have one of my best sleeps here. Swimming pool was great. Food was ok. Their club lounge on the 10th floor is amazing both atmosphere & service. It has open air concept too so you can relax & enjoy the nice view of HCMC while having you drinks and meal! The hotel itself was very grand from the moment you laid eyes on it... It may look like just a regular huge hotel from the outside but once you step inside your first word will be WOW

Will definitely recommend New World Saigon!

Cons
1. Noisy surroundings that's because the hotel is located on busy roads near famous ben thanh market & saigon square plus there is a performance centre nearby you can hear people singing loudly day and night!
2. Staff at hotel's main entrance are inconsistent in providing 5 star customer service. Sometimes they greet you, sometimes they dont. All they do is just open the door, let you in@out that's it. They didn't even look at you or smile at you because they are busy chatting with each other.
3. Our check in delayed for an hour although we agreed to pay early check in charges after the reception staff recommend us to do so. We arrived at the hotel 9.05am check in is only done at 10.15am! Why suggest early check in when room is not available?? Just be honest with us! We could go do something useful rather than wasting time waiting.
4. Welcome fruit delivered to our suite is not fresh at all. The rambutans almost spoiled & has an unpleasant smell.
5. They should have a modern style bathtub instead of the regular design considering their rooms are mostly decorated with modern influence.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 19, 2013

We stayed at the New World on the final leg of our trip to Vietnam and was relieved to find the excellent English proficiency of the staff. The check in was smooth and the condition of the room was great. I did think it was quite cheeky however for them not to offer complimentary Wifi in the rooms but I hardly spent anytime in my room so this didn't matter. The bed and pillows were extremely comfortable, exactly what you expect from a 5 star hotel!
The location is also great, short walk from the war museum and the sky bar! I would recommend this hotel to anyone staying in HCM.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 15, 2013

The highlight of our stay was definitely the friendly service of the staff. The hotel is what you'd expect in an establishment of this standard however some facilities in the room were dated & showing signs of wear. We paid for an upgrade to a residence club room which was well worth the added expense & the evening cocktails & hors d'oeuvres in the club lounge were a highlight of our stay.

Room Tip: The upper floors with in-room WiFi are worth the added expense if you can take advantage of the loun...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New World Saigon Hotel

Address: 76 Le Lai Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 371 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — New World Saigon Hotel 4.5*
Number of rooms: 552
Official Description (provided by the hotel):
Ideally located within the vibrant business hub of District 1, with easy access to the famous Ben Thanh market and many landmarks, museums and cultural centers of Ho Chi Minh City, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambience for both concentrated work and undisturbed relaxation. Just seven kilometers from Tan Son Nhat International Airport and steps away from the bus station, the hotel is located directly in the city center opposite the lush 23 September Park. The hotel’s private limousine service offers a comfortable connection to the airport and all major attractions as well as the Saigon Exhibition and Convention Center (SECC). All guestrooms are equipped with broadband Internet access and plush bedding. If hotel guests wish an extra level of comfort and privacy they may choose the exclusive range of Executive Club Floor accommodation which includes complimentary buffet breakfast, afternoon tea, evening cocktails and hors d' oeuvres at the private Executive Club Lounge.Among the hotel's most distinctive restaurants is Dynasty which serves exquisitely prepared Chinese cuisine that is regarded as one of the finest in Ho Chi Minh City. Parkview and Saigon Bakery offer a relaxing view over the 23 September Park serving delicious lunch and dinner buffets including fresh seafood, international and Asian favorites or freshly brewed coffee and a great selection of home-made pastries. The Lounge features classic and modern cocktails with a wide range of wines and live music, while hotel guests will find Splash a relaxing oasis to unwind the day at the outdoor pool with fresh juices and exotic cocktails.If guests would like to escape the hustle and bustle of Ho Chi Minh City, they can visit The Spa on the second floor offering an extensive spa menu for both men and women integrating Swedish massage techniques and the healing therapeutic effect of aromatic essential oils with contemporary spa treatments. All spa services provide an effective treatment each tailored to the individual guest’s needs.Since its opening, New World Saigon Hotel has been one of the premier meeting and event venues in Ho Chi Minh City. A highly experienced and supportive event team, excellent catering and first class facilities for every kind of social or business event make this hotel a popular choice for functions, exhibitions, product launches or conferences.The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms. In addition, four smaller meeting rooms are available for private workshops or meetings. ... more   less 
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