We stayed here for it's old world colonial appeal and it lacked the charm we had hoped for. The service was not personal or very friendly and the lobby was under construction. It was our first destination in Vietnam and it really colored our impression of the people and the country. While the staff was pleasant, they were not charming or delightful at all. The first room they took us to had a window facing an internal wall, so we asked to change rooms. The location, while on the water isn't as clean, quiet or desirable as where the Rex hotel is at the other end of the street. The Sofitel Metropole in Hanoi is a world apart from this property. If we went back to HCMC we would stay somewhere else.