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“RETURN TO SAIGON FOR ANZAC DAY” 4 of 5 stars
Review of Grand Hotel Saigon

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Grand Hotel Saigon
4.0 of 5 Hotel   |   8 Dong Khoi St., Ben Nghe Ward, Dist 1, Ho Chi Minh City, Vietnam   |  
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Hotel amenities
Ranked #54 of 370 Hotels in Ho Chi Minh City
Townsville, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“RETURN TO SAIGON FOR ANZAC DAY”
4 of 5 stars Reviewed June 5, 2013

The Grand Hotel in Ho Chi Min City is centrally located and very well appointed. The rooms are spacious and clean; the staff are friendly and obliging. Breakfast was yummy with a wide choice of food and drink. My favourite bar was just across the street. It is also close to casinos and the Vung Tau ferry terminal. Shopping is a short distance away. Overall, a most enjoyable stay and I would recommend this hotel to anyone wanting good accommodation at a reasonable price.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 29, 2013

I've stayed at Grand Hotel a total of three times now, each stay seemed to be worse than the last. As mentioned in some other reviews service is lacking, in addition there constantly seems to be problems with the property i.e. internet not working (at one point I was without internet access for 4 days), air conditioning not working throughout the building on several occasions and constant noise from construction outside the hotel as well as 'maintenance' within the building.

Breakfast is below average and as mentioned by others often finishes early (breakfast runs from 06:30 - 09:30). The standard of service from staff is just not up to scratch, reception staff are often gruff and unfriendly, if you ring to ask why your room is 29 degrees celsius despite the aircon being on high you usually get some undecipherable response and usually nothing happens.

My advice would be to stay elsewhere, there are far better hotels available for similar money. This place has a long way to go...

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cairns, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 28, 2013

We stayed 7 nights at the Grand Hotel and found all of the facilities to be 1st class. Very good Breakfast, Restuarant Meals also very good, They booked tours staff always had a smile on their faces, Room large and very clean had a great time will be back.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 27, 2013

guests beware! the hotel are "upgrading" the area next to the pool. banging and dust all day until 5pm. Very unpleasant. also tried to have a siesta but impossible as the noise is amplified through the air ducts. suggest trying another hotel until the construction finishes.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kathmandu, Nepal
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 27, 2013

This is a great city center hotel in the tradition of other Grand Dames in other cities but, the rooms are very modern and HUGE in addition to being very well appointed. The check-in formalities were swiftly handled and the meeting facilities were impressive. There is a lack of parking space for tour coaches in front of the hotel but this was not much of an inconvenience. When I go to Hoh Chi Minh next, I will most definitely want to stay here.

Room Tip: Some rooms are bigger than others but, equally well appointed.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 26, 2013

I recently stayed at the Grand Hotel Saigon during my visit to Vietnam. The hotel itself was really very nice with all luxury amenities one would expect. The rooms and bathrooms were spacious, ours also had an amazing view of the city, there was a free business centre where one could use the computers, the lobby area was very comfortable, there was free wifi and the food was good. Unfortunately however we had difficulty communicating with the staff as quite a few did not speak or understand English. On two occasions we asked for very simple things (such as the opening times and addresses of specific restaurants and bars) and we were given totally wrong information. We also asked the hotel staff about information on amenities at the hotel itself and again they did not understand our simplest of questions which resulted in us not being properly informed. This however did not dampen our stay. The hotel was great and very well situated in the centre of town.

Room Tip: The higher the floors the better view of the city
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 22, 2013

The Grand Hotel lived up to its name. right from the moment we stepped in through the front doors the service was exceptional, sometime this is not possible, due to the many personnel who help run such a large organization. well the Grand can and did from the front desk, the bell boys, IT staff due to the wi-if not working they brought in a modem all within 15 minutes of checking in. The room had a view over the city and spacious suites.
The view from the 20th Floor roof bar was panoramic Of the city and the river. The gym was well appointed the pool is OK for it's size. breakfast was great and check out was done with no fuss highly recommend this hotel.

Room Tip: Just enjoy being pampered
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Saigon

Address: 8 Dong Khoi St., Ben Nghe Ward, Dist 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Ho Chi Minh City
#20 Spa Hotel in Ho Chi Minh City
#22 Romantic Hotel in Ho Chi Minh City
#23 Business Hotel in Ho Chi Minh City
#30 Luxury Hotel in Ho Chi Minh City
#40 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel Saigon 4*
Number of rooms: 226
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Also Known As:
Grand Hotel Ho Chi Minh City
Grand Ho Chi Minh City
Grand Hotel Vietnam

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