Having researched our trip to Vietnam and accomodation options we were very prepared and incredibly disappointed with what awaited us at this hotel.
Front desk and restaurant staff were first and foremost just awful. Terrible English as well which is unheard of in a 4-star + Asian hotel.
The rooms are large though stark, sterile and very very old. There was renovation going on during our stay all along the corridor so any time spent in the room between 9am-7pm was effected substantially though perhaps they will update all rooms eventually. We were not told prior to the stay or upon arrival however of the interruption. WORST of all were the events held in the courtyard of which 1/2 the rooms overlook (others look to street). Incredibly loud music, bands, dancing etc as one was a wedding that went until midnight. Again no notification and upon complaining I was lied to several times and told it was over by 9, then 930pm etc etc... The point is of course weddings occur in hotels though in function areas with soundproofing, away from hotel rooms or at the very least advise your customers. I complained several times politely on the phone, angrily in person and again in the morning - to no avail, let alone a decent response. We had a very early start on the day of check out and this was immensely troubling to us. No one cared.
Breakfast started at 630am which is when we needed to eat and leave by 7am so we were again let down that the omelet and other stations were not ready until 650am with no apology or care once more.
Lastly - we were left a phone message by our tour guide and this was not given to us.
Location is good though for the price - we paid $US110/night - you can certainly choose better.
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- Also Known As:
- Continental Hotel Saigon