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“Somewhat disappointing” 3 of 5 stars
Review of Moevenpick Hotel Saigon

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Moevenpick Hotel Saigon
4.5 of 5 Hotel   |   253 Nguyen Van Troi | Phu Nhuan District, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #44 of 351 hotels in Ho Chi Minh City
Zurich, Switzerland
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Somewhat disappointing”
3 of 5 stars Reviewed February 16, 2013

After staying in five star hotels in Thailand, we were somewhat disappointed by this hotel. It had all the amenities choice of restaurants, business centre, swimming pool, executive lounge etc. to meet the five star categories, but not the style or quality of furnishings and fittings. would have rated it more 3.5 stars. I had booked an executive room so at least expected a king size bed rather than the double in the room with better quality pillows and linen. While the bathroom had a good rain shower there was no bath. The quality of food in the restaurant even when ordered a la carte tasted more buffet than freshly cooked. The location is good if you're on business and want to be out of the city and close to the airport but not recommended if you want to savour the vibrancy of the city throughout your stay. On a plus side the staff were friendly and helpful particularly in the executive lounge.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Seoul, South Korea
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed February 14, 2013 via mobile

We arrived close to midnight, 2 kids falling asleep, the adults dead tired....and the hotel had lost my reservation.

I had made a reservation for a family room, but it was nowhere to be found. The hotel could not offer a family room, so had to sleep in a double instead, at a higher price that I had reserved.

I think what happened was, I had made the reservation online, also reserving airport pickup. I then cancelled just the airport pickup, but for some reason someone cancelled the whole reservation!

Anyway, really bad experience.

Stayed February 2013
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saigon
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 13, 2013

I chosed this hotel due to it's proximity to the airport since I had an early flight next morning, on arrival everything went smooth, however upon checking in I was astonished with the extra charge for WiFi which I bluntly refused. I frequently travel to Saigon and other parts of Vietnam and this is the first time I'm charged extra, it's not the money it's the principal paying + $100/night you would expect free WiFi.

The condition of the room was excellent and fitted with all amenities as well as a work desk, I ordered some food from room service which was swift and excellent and very tasteful.

I can easily recommend this hotel as transit, however somebody wants to explore Saigon you are better off staying in District 1 where you are within walking distance of shopping, restaurants and nightlife.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Basel, Switzerland
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed January 29, 2013

Mövenpick - should be high qualoty food and goor service - what we received is below average
food during the new year night was just average and not up to any standard
service during thi night in the restaurant - loud, agressive and ignorring
the room was ok but the cleanliness and the hygiene not up to any standard
all in all this hotel is not reccomendable
breakfast service slow, food just average

Room Tip: not a location to enjoy
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberystwyth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 20, 2013

Stayed at the Movenpick Hotel for three nights on the second week of January 2013. Two nights followed by a night away before staying a last night before leaving for the airport and home Our stay was part of a package holiday booked through Hayes and Jarvis. More than satisfied with the hotel, we had a large room on the first visit and an even bigger one for the last night. Rooms had large bathroom with bath and overhead shower. Table and chair for those who needed to do some writing, good choice of international TV channels... Found the in built comprehensive plug adaptor very handy in charging either the mobile phone or camera. Check in staff and bell boys were pleasant and willing to help when asked. We only had breakfast at the hotel, but what a breakfast, spoilt for choice would be the best description. For those not wishing to pay hotel prices for dinner and a bit uncertain on what to order at the local Vietnamese restaurants / cafes you could take the easy option and have a meal at either Burger King or Pizza Inn both located approx. 100yds either side of the hotel. Taxi trip into the hart of Ho Chi Min City was about 3$ on a meter.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 16, 2013

We choose this hotel based on proximity to the airport. If you are in Ho Chi Minh for a few days then I would highly recommend staying in District 1. On arrival we realised that our room rate had not included breakfast and that we would have to pay for WiFi, considering everywhere else had included both (that was our fault not there's, we clearly missed that when booking), we were a little disappointed. Especially considering its pretty easy to pick WiFi up for free on the street!!
The receptionist tried to up-sell a package for $55USD to include Wifi, breakfast, 2 complimentary cocktails and 20% of the spa but it didn't seem worth it. She then told us our room was small and would we like to pay for an upgrade, gain we declined and then we we got into our room it was the same size as a beach villa we'd just stayed at, meaning it was big!!
We did use the gym which was actually good but that was one of the main reasons we choose this hotel as well. We had planned to store some luggage there and return at the end of our trip for one other night, fortunately we found another hotel near by that was better value for money and luckily we were able to store our luggage there too.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Top Contributor
81 reviews 81 reviews
55 hotel reviews
Reviews in 45 cities Reviews in 45 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed January 10, 2013

This Hotel is great to use, when you have a lay over night and an early flight to get connection to a beach resort. We were there on December 31st and saw their buffets (thanks God we did not participate in the party). This buffet has nothing to do with the food reputation of a Mövenpick Hotel. Not many guests did celebrate their end of the year there and for sure, there is a reason.
Rooms are ok, bedding as well, all is clean, everything is just average. For sure the city Hotels as Sheraton, Intercontinental are much better value for money, not to speak of the Park Hyatt, which offers great location, fine service and real 5 star luxury. The breakfast was again ok, service mediocre. The only people which were extremely friendly and professional where the receptionists and the bell boys. Use this Hotel only if you have business in the district or a flight to catch.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Moevenpick Hotel Saigon

Address: 253 Nguyen Van Troi | Phu Nhuan District, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Ho Chi Minh City
#22 Luxury Hotel in Ho Chi Minh City
#46 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Moevenpick Hotel Saigon 4.5*
Official Description (provided by the hotel):
A focal point of the bustling Phu Nhuan District, the Mövenpick Hotel Saigon is a 10-minute drive from Tan Son Nhat International Airport, 20 minutes from city centre. Combining five-star luxury with Vietnamese hospitality, we make it our business to anticipate your every need, whatever the reason for your visit. ... more   less 
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Also Known As:
mövenpick Ho Chi Minh City
Omni Ho Chi Minh City

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