Loved everything about this hotel and would have given it a 5 if it weren't for the location. Next time I would stay where the Caravelle Hotel is located. The Sofitel had fantastic service, rooms and pool located on the roof. We upgraded and got access to the lounge which included breakfast and snacks and it was well worth it. I read someone else's complaint about the location and the hotel responded that they have a shuttle service. Unfortunately, it seems they never mentioned it to them nor to us. Every time you would leave they asked if you wanted a taxi with no mention of a shuttle service and I never saw a van to indicate they provide this service. Shame on them.