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“Great start to vietnam” 4 of 5 stars
Review of Sofitel Saigon Plaza

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Sofitel Saigon Plaza
5.0 of 5 Hotel   |   17 Le Duan Boulevard | District 1, Ho Chi Minh City 7000, Vietnam   |  
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Ranked #12 of 383 Hotels in Ho Chi Minh City
Certificate of Excellence 2014
Adelaide, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great start to vietnam”
4 of 5 stars Reviewed October 22, 2013

We stayed at the Sofitel twice on our trip, both occasions we enjoyed it thoroughly, dung from the pool bar is one of their best staff members, even though the drinks at Sofitel are quite pricey relative to surrounding bars, to have his service around the pool made it worth it. They have an awesome gym but we didn't realise they did free gym classes until the last day, we didn't see info on this but a small flyer in the room explaining it would have been really good! Breakfast was good but seems weird they put 7 or 8 rolls on your table as soon as you sit down, I'm not sure what happens to all the rolls you don't eat, I hope they are not re used or thrown away! They did omelettes to order and had a varied selection of vegetarian food, meats, cheeses, fruits and so on.

Sofitel elevator music really makes you happy after returning from the hustle bustle!

Room Tip: Higher the better! Close to pool bar!
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this review, October 22, 2013
Bonjour,

I thank you for such a positive feedback after your recent stay with Sofitel Saigon Plaza.

We genuinely love to look after our guests and our aim is to exceeed their expectations. I am truly glad to hear that we achieved our goal in providing you with high standards of service.

I will personally share your compliments with Mr Dung, our pool Supervisor who is indeed a great asset for our Team!

We look forward to your next stay soon.

With very best regards,
Frederik Deman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,004 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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London
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 21, 2013 via mobile

Stayed on business and was pleasantly surprised in the quality of the room given the relative in-expense. Go with low expectations and you will be similarly pleased. I tried the spa, its embedded in the gym, it was also relatively cheap.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this review, October 22, 2013
Bonjour,

Thank you so much for mentioning Sofitel Saigon Plaza here on Trip Advisor.

We love to make our guests happy with genuine hospitality and surprise them with great value for money.

We look forward to your next stays here at Sofitel Saigon Plaza.

With very best regards,
Frederik Deman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 21, 2013

Staying here for 3 nights, my overall experiences with this hotel was excellent. The guest room ambience, cleaness and set up were well representing this luxury hotel.
The service from the staff were also outstanding. Quick check in and check out, very efficient. The restaurant was also okay, although it's not too special but the variety and quality were properly adequate for this 5* hotel.
The only 'not so good' score was for the wifi connection, which is not always in a stable, good quality. For several times I had to put my cellphone or my laptop to be closer to the room door to get better connection. I had a plan to participate in webinar session (around 10.30pm local time) but unfortunately the connection was stopped in the mid of conference and unable to reconnected. This probably was due to my room location (which located away from the lift lobby area, in which the wifi connection seems the best one for the floor). It would be great if this can be fixed.

Room Tip: if internet connection / wifi is something important for you, then ask for room closed to the lift l...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this review, October 24, 2013
Bonjour,

Thank you for your review here on Trip Advisor.

I am glad to hear that you enjoyed your stay and thank you for mentioning our excellent service from all our hotel Ambassadors and the pleasant clean room we provided you.

As we speak we are working to increase our bandwidth as well to install extra routers in the corridors to optimize the signal and to offer you the possibility to have a smooth webinar session during your next stay with us.

Thank you for your constructive feedback and we look forward to your next visit soon.

With very best regards,
Frederik Deman
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Singapore, Singapore
Top Contributor
75 reviews 75 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 18, 2013

We had an excellent stay in Sofitel Saigon Plaza. The hotel itself was within walkable distance to the major sights in Ho Chi Minh - Postal Office, Cathedral. The concierge was amazingly good with recommendations on restaurants, sights, tours and spas. Thanks to Minh, we had an enriching trip to HCM.

Things we feel can be improved
- The hotel was however located slightly away from the shopping areas Ben Thanh so a taxi is necessary.
- Bed was a little too hard, pillows too soft
- Staff was confused between normal membership and Accor Advantage Plus membership benefits for breakfast.

We had a good experience and will recommend friends here.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this review, October 23, 2013
Bonjour,

Thank you for such a positive feedback after your recent stay with Sofitel Saigon Plaza.

We genuinely love to look after our guests and our aim is to exceed their expectations.
Thank you for your constructive comments on some points needing improvement. I will be following-up with the respecitve managers involved in order to ensure that we deliver the service that you expect.

Thank you for recommending Sofitel Saigon Plaza to your friends and we all look forward to welcoming you back soon.

With very best regards,
Frederik Deman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2013

It was such a luxurious stay here at Sofitel. I have been to other Sofitel Hotels and I would say that this is at par with the luxury, service and personalization of other Sofitel chains. The room was spacious, clean, luxurious. The design is not exactly striking, but it is elegant, very simple and quite of a utilitarian. If there is one thing to love about Sofitel Saigon, that would be their food! From the welcome snack to our last lunch at the hotel restaurant, everything was perfect! We love their food, really. Especially their desserts. We also enjoyed the roof deck pool, although there wasn't much privacy, but the view from there was great, with the Ho Chi Minh skyline. We stayed there and had afternoon tea during sunset and it was beautiful. Overall great experience, but I had high expectations.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederik D, Executive Assistant Manager at Sofitel Saigon Plaza, responded to this review, October 15, 2013
Bonjour,

Thank you so much for mentioning Sofitel Saigon Plaza here on Trip Advisor. We love to make our guests happy and surprise them with great quality food and value for money!

We look forward to spoil you soon again here at the Sofitel Saigon Plaza.

With very best regards,
Frederik Deman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Saigon Plaza

Address: 17 Le Duan Boulevard | District 1, Ho Chi Minh City 7000, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Ho Chi Minh City
#7 Romantic Hotel in Ho Chi Minh City
#11 Luxury Hotel in Ho Chi Minh City
#12 Business Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Saigon Plaza 5*
Number of rooms: 286
Official Description (provided by the hotel):
Sofitel Saigon Plaza is located on peaceful tree-lined Le Duan Boulevard just a moment from the city's commercial centre with it's fabulous shopping dining and landmark attractions like Notre Dame Cathedral and Reunification Palace. Newly renovated rooms and suites offer guests contemporary 5-star hotel style with a blend of modern French design and Vietnamese influences. Each room features spacious elegance while the Imperial Suite is the largest in Saigon. Situated in the business district and offering a full range of expert services the hotel is ideal for business as well as leisure travellers to Ho Chi Minh. It's conference facilities make it a preferred host for Magnifique weddings and events. Experience the French art de vivre the best of Ho Chi Minh City and gracious 5-star hotel service at Sofitel Saigon Plaza. ... more   less 
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Also Known As:
Sofitel Saigon Plaza Hotel Ho Chi Minh City
Sofitel Hotel Plaza Saigon
Sofitel Ho Chi Minh City
Ho Chi Minh City Sofitel

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