We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relaxing, fantastic staff, great stay!” 5 of 5 stars
Review of Grand Silverland Hotel & SPA

Save Saved
You added Grand Silverland Hotel & SPA to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Grand Silverland Hotel & SPA
4.0 of 5 Hotel   |   125-133 Ly Tu Trong Street District 1, Ho Chi Minh City, Vietnam   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Free Airport Transfers
Ranked #22 of 351 hotels in Ho Chi Minh City
Brisbane
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
“Relaxing, fantastic staff, great stay!”
5 of 5 stars Reviewed April 30, 2013

e made a last min booking via Expedia and grabbed a great deal. We stayed in a a silver suite which is one of their top rooms. Everything was fantastic from the staff who were very helpful to the service they provided. The check in process was excellent and personalised. Sit down check in with drinks and towels was nice after dealing with lost luggage. The receptionist escorted us to our room and explained how everything worked. Fresh fruit in the room was a nice touch with a welcome card from the GM. The silver suite also has a computer. We were able to check online what we wanted to do for our days. Our wireless device also picked up internet signal no problem. Pool is an infinity pool and you can eat and order drinks. Great location. District 1, We recommend checking out Square 1 for shopping before the Ben Thanh Market, it has air con, prices are reasonable and you’re not harassed as much. Tour desk was very helpful and there was plenty of staff to help you with anything and everything. There was always someone to open the door and press the elevator button and greet you. Breakfast was awesome! Plenty of choice and it was different each morning. We had come from Hoi An and had 1 back pack that didn’t make it. The next morning the houseman came to our room and asked if we needed laundry to be done, we didn’t have to ask. Once getting back from our day they offer turn down service. There was one day we had our room freshened up 2 times in the one day and the complimentary water was topped up each time. We would like to thank all the staff. We are hotel management and work in the industry. Thank you to Tung who checked us in, we didn’t want to leave! We will be back! Management you should be very proud of the team you have!

Room Tip: The silver suite
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 2, 2013
Dear Sarah J,

It is very interesting to read your review.

I am happy to learn that our standards have met your expectation. From the first touch of check in, we would like the guest to feel relaxation and avoid any hassle of check in procedures. The guest should be taken care personally and explained clearly to make sure that they are in comfortable condition.

It is also great that you enjoyed the hotel location, breakfast and comfort of the room.

Since we really focus to train the staff on attitude and skill, I am pleased to see that the staff have put their effort to please the guest with professional manner. Thanks for your kind words on Tung. I will pass on and make sure Tung will be awarded by the Management.

As usual, we look forward to seeing you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

628 people have reviewed this hotel

Traveler rating
    267
    279
    69
    8
    5
See reviews for
88
311
40
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 29, 2013

This hotel is in a great spot, close to all major attractions and short walk to the market (only one block). The rooms are nice, the staff are very helpful and the service is terrific. Roof top pool is a nice escape from the heat and bustle of the city. The KL Spa is fantastic and one if the best I have been to in Vietnam. I highly recommend this hotel for value for money and location. I would stay there again.

Room Tip: Deluxe room - no window - no problem. Day Spa a must
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 2, 2013
Dear Lisabull,

Thank you for sharing your excellent review on TripAdvisor.

It is very interesting to read your feedback on the staff and his service. These are two important focuses that we would really spend time to train and make it happen.

Besides that, the hotel location is another advantage as it is convenient to walk to all other attractions.

Again, we appreciate your positive comments and look forward to seeing you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 29, 2013

Very central position in District 1 near the iconic market and enormous roundabout (impossible to cross!) Roads are actually quite easy to manage for pedestrians because they are mostly one way, and there are traffic lights. Don't expect motorbikes especially to obey the lights tho.
Good sized room, clean. My son asked to change his room because he only had a wall view - and this was addressed without hassle. Do be sure you ask for a window when you book.
Buffet breakfast was great - recommend Pho Ga. Staff helpful & unobtrusive. Roof top pool and putting green had great views.
The spa with full range of massages, facials & treatments was fantastic!! Cheap as. Spotlessly clean, great ambience, professional staff. Had a 2 hour massage in a private room, with a jacuzzi and steam room included - for $42 Aud.She recommended the anti ageing facial - not so sure why..! but it was lovely too, and very relaxing.

Room Tip: Make sure you get a window first up. Check for a good view - 706 was o.k and it is on the mini golf...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 4, 2013
Dear Jacnmok,

Thank you very much for sharing your experience with us.

It is great to hear that you enjoyed the hotel location and Spa. I am also happy that your request for room change have been done properly. It is important that the staff see a chance to make the guest happy and they really do it with a professional manner.

We appreciate very much for your kind comments and look forward to seeing you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 28, 2013

We stayed in an executive deluxe room which is very nice, comfortable bed, wooden flooring as well as a glassed wall bathroom. It's very near the Ben Thanh market and within 2 km you can walk to Saigon square, Saigon Centre and many shops along the road. Breakfast is fairly reasonable, selection and quality. Dong Khoi street where there are plenty of shopping malls like Vincom centre, Parkson, the Opera house and many 5 star hotels is also walking distance, the only thing is the heat may bother you, so a taxi ride is recommended.

Room Tip: Choose a higher floor room cos of noise from the traffic, the hotel is by the road side.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 5, 2013
Dear Quds54,

Thank you for choosing our Grand Silverland Hotel & Spa for your visit to Saigon. I am happy to hear that you had a comfortable stay in our Executive room.

Our hotel location is in the right city center within walking distance to shoppings and entertainments. So, you can walk to places. I agree with you that the heat is an issue, especially at lunch time.

We appreciate your kind comment and look forward to welcoming you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 28, 2013

Love the fact that Bến Thành Market is just around the corner! Plus, the roof top pool clinched the deal. It may be a smaller scale infinity pool but it's still a lovely and very cozy spot to chill out from the traffic below! Now, the hotel staff are service-oriented and very professional. In fact, the hotel staff were kind and quick to raise the alarm by contacting our taxi driver when they realized we accidentally left a bag of shopping items behind! We truly appreciated that call and even though the driver was not able to turn back to obtain it, they coordinated a spot to meet up to return the items just before we drove inside the International Airport. We took a moment to scrabble up the small fee for that extra service but glad we did. We also wished we remembered the name of the bell boy (tall guy) because he was very lovely and polite too. Thank you very much! It really left an extra positive impression of Grand Silverland Hotel & Spa.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 5, 2013
Dear Marvo G,

Thank you very much for your wonderful review. I am very proud to learn that you are warmly treated and found the staff service - oriented and professional. The attitude of staff is very important. We are even happier when seeing the guest happily leaving the hotel.

We appreciate your positive comment and look forward to seeing you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed April 27, 2013 via mobile

Room was a dissapointment and the window was high and overlooking another building. The size of the room spacious but definitely not luxerious. Service at the reception was nothing ordinary or from that genuine hospitality we experienced before in Vietnam. Location is the only asset of the hotel.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 5, 2013
Dear Somech12,

Thank you for sharing your experience.

I am disappointing to learn that your stay was not very successful. We do take it seriously whether your feedback is positive or constructive.

Again, thanks for bringing to our attention and hope to have another chance to welcome you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 26, 2013

Nice room but nothing special.Although we paid a little bit extra for windows it made no difference as the window was high up and overlooked another building. Giant bed then we discovered it was two beds pushed together.
Breakfast was really good, great selection.
Tour desk open until approx 10.30pm and really efficient and accommodating to our request to see the Cu Chi Tunnels and Mekon Delta in the one day with a private car/driver and English speaking tour guide (Daniel) booked with Kim Travel. Fantastic day!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, May 6, 2013
Dear Nasus29,

Thank you for your comment on recent stay at our hotel.

I am happy to hear that you overall enjoyed your stay.

It is great that you explore the culture with Cu chi tunnel and Mekong delta tour. These are very popular tour we organised.

We appreciate your feedback and look forward to seeing you again.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Grand Silverland Hotel & SPA? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Silverland Hotel & SPA

Address: 125-133 Ly Tu Trong Street District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #22 of 351 hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Silverland Hotel & SPA 4*
Official Description (provided by the hotel):
● Belong to Tan Hai Long Hotel Group, Grand Silverland Hotel is a brand new hotel with high class accommodation and international professional service.● Located on ideal position, Grand Silverland Hotel is considered Ho Chi Minh City’s grandest addition to Hospitality Industry. This elegant hotel is less than ten (10) minutes from other famous business buildings of Ho Chi Minh City such as Sunwah Tower, Opera Building, Bitexco Building, Metropolitan Building, AB Tower, Saigon Centre and Gemadept Tower. Just one minute away from Ben Thanh market. ● Grand Silverland Hotel offers 90 rooms combining of Deluxe, Premium Deluxe, Suite, Silver Suite and Family Suite.● To make Grand Silverland Hotel a perfect destination, apart from accommodation, the hotel offers a significant restaurant – Roof Garden Restaurant where guests can enjoy a special evening under the candle light or with friends, enjoying great blending Western and Asian cuisine in an unparalleled ambiance.● Continuing with the Spa tradition at KL Spa, where the guests can find an array of innovative treatments to relax the body.● The conference hall at Grand Silverland Hotel brings the best of facilities and good service to the guests. Suitable for a meetings up to 80 people, Grand Silverland Hotel can provide guests with everything for a perfect performance.● An outstanding entertainment for the golfer. Can not find anywhere in the City's hotel in Ho Chi Minh. It is unique and fun. Try and experience the difference. Available and complimentary for only in house guest ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Travelocity, Booking.com, Orbitz, Tingo, BookingOdigeoWL, Despegar.com, Asiatravel.com Holdings, HotelTravel.com and Venere so you can book your Grand Silverland Hotel & SPA reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Grand Silverland Hotel & SPA, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.