Despite having emailed the resort well in advance our stay specifying our requests, we were very disappointed. The room (the Saigon Villa) was very noisy, as boats were continuously passing by the river and very close, making a horrible noise. We had two meals in the Villa with the room service, and both were not good: food quality was just poor, fruit was not ripe, the spicy lemon chicken and the grilled tuna tasted like they had been frozen for a long time...in our opinion that could not be fresh food!
Moreover, our calls to the butler were repeatedly unanswered. In fact, one may even wonder if they have a personal butler service...they claim they do, but we just met her when she showed us the room, and she then disappeared.
I met the General manager, a young French guy, and presented him with all the problems we experienced…He had just nothing to say but that he was sorry! Overall, our impression was of totally unprepared and untrained staff, apparently frustrated by the recent change of the management company.
Considering that the price range of this resort is $700++ a night, I would never go back here. I stayed one night, for the same price, at the Park Hyatt in Saigon, where we truly enjoyed a wonderful service!
- Official Description (provided by the hotel):
- Peaceful and pure, An Lam Saigon River Private Residence is a captivating and exquisite luxury lifestyle boutique hotel. Located on the fringe of Ho Chi Minh City - a 15-minute boat ride from the city's center, the property blends utmost privacy with serenity and exclusivity. The property comprises seven luxurious riverside villas set in vibrant tropical gardens, and offering extraordinary views of the Saigon River. The villas host a total of seventeen guestrooms, each exclusively designed and furnished with its own contemporary identity and with elegant Vietnamese touches. Natural exotic wood floors set the tone where simplicity reigns, with elegant touches defining a sense of place and attention to the smallest of the details, adding to the unique charm of the resort. All villas are equipped with modern amenities that redefine a luxury lifestyle. The villas are designed with large terraces open to breathtaking views of the river. ... more less
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