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“5 Star hotel at bargain price” 5 of 5 stars
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
5.0 of 5 Hotel   |   235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam   |  
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Ranked #4 of 391 Hotels in Ho Chi Minh City
Gold Coast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“5 Star hotel at bargain price”
5 of 5 stars Reviewed August 8, 2013

Great spotlessly clean hotel with modern minimalist design. Staff very helpful and friendly. Five star hotel at a 3 star price. Clean modern Gym and basic pool area. Breakfast is great and the club lounge with benefits is worth paying the extra money for. There is a free shuttle to the major sights which is very convenient.

Room Tip: Book a club room
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 13, 2013
Dear Valued Guest,

We express our heartiest gratitude to you for your words of appreciation on Hotel Nikko Saigon’s products and services. It has been our joy accommodating you during your visit to Ho Chi Minh City.

We are very happy to read all your lovely words from the clean with modern minimalist design, helpful and friendly staff, competitive price, modern gym and outdoor swimming pool, excellent breakfast up to the convenient free shuttle service. Your wonderful comments provide great motivation to our team members.

We are delighted to serve you again. We hope you can come back to Hotel Nikko Saigon in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,709 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
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English first
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 7, 2013

5 *. This hotel is in district 1 , 10 mins by taxi or shuttle bus from the city. A beautiful hotel quality all the way, the staff are wonderful, polite and cheerful more than willing to help you. Highly recommend it.

Room Tip: We had a deluxe room, big and spacious, the bed very comfortable. We were on floor 16 so probably be...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 13, 2013
Dear Valued Guest,

We appreciate your time leaving good comments about Hotel Nikko Saigon.

Thank you for all the compliments you made about our hotel from beautiful and quality hotel, wonderful staff, spacious and deluxe room, comfortable bed, good view. We will share your motivation and support with our team members.

We hope you can visit us once again when you travel to Vietnam in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 6, 2013

We had a marvelous stay at Hotel Nikko Saigon for 3D2N during our weekend trip at HCMC.

(1) Room: On arrival, we were upgraded to Executive Suite. The room was elegant, neat, clean and spacious. Liked the colour scheme. We were particularly impressed by the huge bathroom, the elegant bathtub and the Japanese toilet with washlet. The full length glass windows framing the room made us feel that as if as we were floating on the city while sleeping on the bed. The lemongrass scented toiletries were therapeutic and the bath salt was thoughtful. CONS - (i) the ventilation at the bathtub area requires improvement - it was extremely stuffy when soaking in bathtub with warm steam evaporated from the bath water, and (ii) the sliding door separating the room and living area was not functioning.

(2) F&B: The Club Room was definite a good choice for us. The full day access to drinks and tea/cocktail session compensated the extras we paid. We were spoiled by the selections offered in the buffet breakfast. For the first day, we had our breakfast at the main cafe - the were more varieties in main cafe, vis-a-vis, Club Room. Room service food quality was just satisfactory although the hotel did put in effort by the hotel to make room service a good dining experience with proper table settings. Alternatively, there is a mall annexed to the hotel with food court at level 5 or 6.

(3) Service: Check-in was almost immediate. The hotel staffs were polite and responsive. We were very happy with the speed of the wi-fi.

(4) Location: This probably scored the least for the hotel. The location was quite a distance from the main tourist attractions (probably 10 -15 mins drive on a clear traffic). There was a mall attached but nothing much to offer. The hotel offered free shuttle and taxi fare in HCMC was relatively good (caveat - provided that you get either Ma Linh or Vinasun).

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 9, 2013
Dear Valued Guest,

Thank you for sharing your marvelous stay at Hotel Nikko Saigon. We feel proud and happy to read your detailed positive comments as well as your constructive feedback.

The inspiring words you highlighted beginning from our elegant and spacious Executive Suite room up to the politeness and responsiveness our team members were all shared with our associates. We truly appreciate your effort uploading these motivating comments in tripadvisor website.

Furthermore, our Management has acknowledged your concern about the ventilation at the bath tub area in the toilet as well as the sliding door. Our Engineering team took the necessary actions for its rectification.

Once again, thank you very much for your support and we feel honored to have you as one of Hotel Nikko Saigon’s satisfied customers.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
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Wellington
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 6, 2013

This hotel is truly a 5 star resort at a 3 star price tag. Gorgeous and spacious rooms, top quality service and good location. Don't miss the buffet breakfast - out of this world.

Probably the best hotel I've ever stayed at for the price. Thank you!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 9, 2013
Dear Valued Guest,

Thank you for leaving very good comments about Hotel Nikko Saigon. Your positive feedback motivates and helps us a lot in providing quality products and efficient service at all times.

We feel proud that you consider our hotel the best in the world considering our very competitive price (value for money). The “must experience” buffet breakfast treat at our La Brasserie restaurant is one of the most like comment we always receive from our stayed guests. We are glad that you enjoyed it too.

Thank you very much for patronizing Hotel Nikko Saigon and we hope you can visit us again in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourn, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 5, 2013

Can't fault this hotel. Was at the end of a long tour through Asia, so we needed to relax. The staff are excellent and so helpful. Breakfast buffet is amazing. The executive lounge on the 23rd floor is great too. Would stay here again in a heartbeat.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 9, 2013
Dear Valued Guest,

We highly appreciate you took time sharing your relaxing experience at Hotel Nikko Saigon.

Your appraisal about our associates was shared to our team members to continuously spark their passion in providing 5 star services to our guests all the time. One of Hotel Nikko Saigon asset is our highly trained and motivated team members. This will not be made possible without the kind support of our valued guests like you. Thank you very much for your contribution.

We look forward to welcoming you on your next visit at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 5, 2013

Love this hotel! It was like an oasis in the midst of all the hustle of HCMC. At the rates we got, it was truly value-for-money!
Rooms & Amenities: Huge room, lovely bathtub (with complimentary bath salts to go for a soak in) and separate toilet.
Services: Friendly, polite & efficient! Check-in was quick. Even though we were earlier than the normal check-in time, they were able to give us a room 2 hours earlier. The concierge was very friendly and informative, giving us tips on massage and food. Language wasn't a problem as all staff could speak English (which says volumes as most locals including taxi drivers couldn't understand simple English.)
Location: I think this would be the only draw-back. It is not as near to Ben Tanh market or other sight-seeing locations as other hotels. However, the hotel provides a FOC shuttle service which was useful. And taxis were of course cheap and plenty, so it didn't pose too much of a problem for us. It was located beside a mall which has a food court.
Breakfast: This warrants a separate mention! The hotel's breakfast spread was scrumptious & has a variety! (Eg, eggs benedict available at egg station, fresh fruit juice, bottles of yakult!) I know HCMC street food is easily much cheaper but you should still go for its breakfast just to pamper yourself!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 9, 2013
Dear Valued Guest,

It was rewarding to learn that you experience a retreat at Hotel Nikko Saigon. The advantage of our location provides our guests a more relaxing and peaceful stay.

We were delighted as well that our room size, its features and amenities are up to your standards. Please be advised that Hotel Nikko Saigon has the largest standard room size among the 5 star hotels in Ho Chi Minh City. This is one strong selling point that makes us better from our competitors.

Our complimentary shuttle service to and from Ho Chi Minh City center is very convenient and it is good to know that you find it useful. It was great to know also that our most talked about buffet breakfast because of its wide selection of food items had impressed you.

Thank you very much for selecting Hotel Nikko Saigon in your travel plans and we hope we can be of service to you again in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 5, 2013

We had a memorable stay in this beautiful hotel. It is opulent and well presented and sure to impress. The staffing and service are polished and definitely something to write home about!

The rooms and bathrooms are generous with space and have great attention to detail. The provisions are fantastic including an extensive range of amenities, electronic bidet seat and torch, in addition to the standard provisions such as tea, coffee.

The variety and quality of foods at the breakfast buffet were of high standard - 5 different cousins plus cappuccino machines, etc.

Great pool, gym and spa areas.

Baby sitting service available over breakfast.

We couldn't ask for more...

Room Tip: We stayed on Level 10
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, August 7, 2013
Dear Valued Guest,

We feel very happy that Hotel Nikko Saigon left you a memorable experience. Thank you for all the beautiful words you describe about our hotel from the opulent, well-presented, impressive appeal up to polished staff and service.

We are delighted as well that you find our guest room spacious. Hotel Nikko’s signature electronic toilet seat (TOTO) is highly appreciated by our stayed guests. This comes as a standard in all our guest rooms.

We are also happy that you have enjoyed the most talk about (in Ho Chi Minh City), buffet breakfast at our La Brasserie restaurant. Past reviews from our stayed guests confirms that it a “must experience” treat at Hotel Nikko Saigon.

Thank you for your kind support and we would be very happy to welcome you back in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Nikko Saigon

Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #4 of 391 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
Hotel Nikko Saigon is a 5 star luxury hotel with 388 rooms, suites and apartments. The guestrooms are spaciously appointed and specifically designed to enable guests to both concentrated work and undisturbed relaxation in the comfort of their own room - an oasis of calm in this busy city. Spa with treatment rooms. Outdoor swimming pool, modern gymnasium, Japanese restaurant, Chinese restaurant, Lobby lounge, International Buffet restaurant with all day dining and 24 hours room service. Nikko Club Lounge is located on 23rd floor, the highest level lounge where you can enjoy the spectacular view of the city. Complimentary shuttle service to and from Ho Chi Minh City center is provided. ... more   less 
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