if you are looking for budget hotel, this hotel is consider not bad already. the hotel room is not very big but is comfortable to stay. the staffs there are able to speak in English. the hotel rate
is not expensive. all i can say is worth to stay in this hotel.

I do not usually complain about hotel staff since I am generally ok with the service as long as I am not treated too badly. But I must say that the staff & the general service level in Golden Rose was poor.

First of all, the staff doesn't generally speak any English. I don't assume that everybody speaks English, but I think that if the webpages of a hotel are in English, there should be someone in the staff present all the time who can help you and answer your questions, especially in a city like Ho Chi Minh.

Also, you should not trust the prices they give you for trips and other events. We wanted to get to the tunnels and after getting a competitive bid from another trip organiser the hotel cut their offer from 1.3m to 500k. Although I do know that this is a very common practice in Vietnam, it still bothered me. You should definately look for trips like this in the backpackers area!

I would not say that the rooms were exactly *** either, maybe ** instead. The rooms are not clean and the walls are like paper; you can hear what your neighbour is doing in the bathroom a bit too clearly. The same quality rating applies for the breakfast.

But the location was great and if that is all you require from a hotel, you should probably consider staying in this one.

i got surprised with my recent visit seeing things changed. Still a clean and nice hotel but services deteriorated.. the smile on the face of staff is no more there .. cutting cost on amenities like water bottle ..break fast running out of stock.. list is long. Seems recession hit this hotel and i hope when next time i come things will be alright as before

The bed was very comfortable, AC worked very well. The room was a little on the small side, but comfortable. Carpeting on the floors (very unusual for Vietnam). It seems that cleaning a carpet presents a problem, as ours was not vacuumed once in the 3 days we stayed at this hotel. Actually the floor was dirty when we arrived. The breakfast buffet was below average in quality of food and beverage. The tables were not cleaned; the burners were too hot on many itmes, resulting in dried out, overcooked items. The jasmine tea was boiling out of control! There is a small gym to work out in, located on the 9th floor. Take the elevator to the 8th floor and then take the stairs to the 9th floor. It is a hot room, no AC or fan. The equipment was all in working order.