I do not usually complain about hotel staff since I am generally ok with the service as long as I am not treated too badly. But I must say that the staff & the general service level in Golden Rose was poor.
First of all, the staff doesn't generally speak any English. I don't assume that everybody speaks English, but I think that if the webpages of a hotel are in English, there should be someone in the staff present all the time who can help you and answer your questions, especially in a city like Ho Chi Minh.
Also, you should not trust the prices they give you for trips and other events. We wanted to get to the tunnels and after getting a competitive bid from another trip organiser the hotel cut their offer from 1.3m to 500k. Although I do know that this is a very common practice in Vietnam, it still bothered me. You should definately look for trips like this in the backpackers area!
I would not say that the rooms were exactly *** either, maybe ** instead. The rooms are not clean and the walls are like paper; you can hear what your neighbour is doing in the bathroom a bit too clearly. The same quality rating applies for the breakfast.
But the location was great and if that is all you require from a hotel, you should probably consider staying in this one.
- Official Description (provided by the hotel):
- Golden Rose Hotel in Ho Chi Minh lies in close proximity to major business, shopping, and entertainment establishments within the area. It offers 80 modern designed and cozy rooms, all of which have air-conditioner, cable TV, mini-bar, and safe. Some of its amenities are jacuzzi and fitness center, high-speed Internet access, and massage services. While staying here you can visit some tourist spots like Reunification Palace, War Museum, and Notre Dame Cathedral. ... more less
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