My family and i stayed at this hotel for serveral nights in December 2013. The location is not bad, especially when you have early flights (rush hours in Saigon are horrible if you are in a hurry to catch the flight).
Front office staff are very friendly and always willing to help. Rooms are new and very acceptable. If you are allergic against smoke, you need to ask them to go check the rooms before you enter. I mentioned this several times and everytime i checked in i could smell smoke in the rooms. It seems as the regulation for non-smoking rooms is not strict enough :(.
Breakfast service people are not well-trained. They stood around and do not look at their guests. They all looked grumpy including the cooks (only smiling at each other and not at the guests). They have several supervisors (what for?) wearing suits and standing around to look/check whatever while they could just go and do the services.
I used to do breakfast service for a hotel (in Vienna) when i was student (studied hotel management) and sometimes handled almost 150 guests alone for a buffet breakfast when colleagues are in Holidays and/or ill. They have so many staff and not well-trained. It is better to have 2 well-trained staff than 20 not trained ones.
I hope the hotel will improve the breakfast service soon.
- Official Description (provided by the hotel):
- Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more less
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