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“Nice hotel, but alot of issues” 3 of 5 stars
Review of Vissai Saigon Hotel

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Vissai Saigon Hotel
4.0 of 5 Hotel   |   144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)   |  
Hotel amenities
Ranked #56 of 371 Hotels in Ho Chi Minh City
Seymour, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Nice hotel, but alot of issues”
3 of 5 stars Reviewed August 11, 2013

We stayed here on our flight into Vietnam, but just for an overnight stay before our flight the next day, airport pickup was great, hotel nice, except in our room the toilet would not turn off and keep running all night, which kept me awake, also the shower leaked all over the bathroom and I went for a sixer and fell hurting my knee.

On our return visit we were on a 2 night voucher, room was fine, we had a dinner voucher and when went for dinner was told that it was a seafood buffet, great for me as I love seafood and yes the buffet was great, but my husband is vegan, hotel was notified in advance and we were told by the waitstaff that he should be able to find something to eat, there was only salad for him to eat, not good when the price was nearly 6000 vnd per person.

Another part of our stay that left a sour taste was we also had massages included in our package, which were nice, but at the completion of them we were demanded to pay a tip, we had all intention of tipping the staff, but I feel tipping is by our choice not theirs, needless to say we only gave a very small tip

Reception staff were very helpful, but i feel the restaurant staff were extremely inattentive and certainly not on the job, the hotel was very quiet and the staff ratio was more than the guests, yet they spent most of their time at the front looking at pictures on the computer..

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager Food & Beverage at Vissai Saigon Hotel, responded to this review, August 12, 2013
Dear Debra S,

I am sorry to hear that your stayed with us did not meet your expectations, please accept my sincerely apologies for this.Of course it is not acceptable.Base to your positive comment: I will take strong action adjust and follow up appropriately with my team.

Once again thank you very much and we hope that you will give us another chance to serve you better on your next stay in Saigon.

With our best regards,

Phan Quang Kiet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2013

My fiancee and I stayed three nights at this hotel. We purchased the Deluxe Room and requested for a non-smoking room on a high floor at the front desk when we checked in. To our delight, the room was much nicer and bigger than we expected. It's very clean and comes complete with 5-star amenities such as a rain shower, cable TV, a safe, bedroom slippers, bath robes, toiletries, a great mattress and very soft sheets. This is definitely great value for how much we spent!

The distance from the city didn't bother us too much as cabs are very affordable (about 80-90,000 VND to Ben Thanh Market) and the hotel provides a shuttle bus service 3 times daily. The taxi fare to the airport costs about 50,000 VND from this hotel.

Breakfast at the hotel restaurant was mainly western fare with some asian dishes.

A definite must do is to visit the hotel's lounge on the ground floor. The lounge houses HCMC's best kept secret - Mr. Hinh, possibly the best bartender in the city. He is very friendly and absolutely passionate about mixology. He'll be happy to whip up a drink based on your tastes and preferences. It's a great experience!

The massages offered at Le Brian Spa are also really good but do keep tips of around 5 USD handy as the masseuses might bug you post-massage to tip them. The prices are also not as competitive compared to those found in the city. We only bought the 90mins massage package because we had time to kill before our flight back home.

The hotel is also really close to Burger King, Daiso, Trung Nguyen Coffee and Cam Tam which serves stellar Broken Rice with Pork Chop, a must-try. No 24/7 convenience stores nearby, though.

There is a tour desk in the lobby of the hotel but do take note that they only offer tours from one tour company that looks catered to affluent consumers/business travellers so the prices are not competitive. We recommend looking at other options offered outside as the prices were almost twice that of tour packages we found elsewhere.

The Fitness Centre exceeded our expectations - in it were 2 treadmills, 1 elliptical, 2 bike machines, free weights (dumbbells only) and stacked weights (1 lat pull down, 1 chest press, 1 free-motion cable machine).

In sum, we thoroughly enjoyed our stay at the hotel and hope to be able to return soon!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager Food & Beverage at Vissai Saigon Hotel, responded to this review, August 12, 2013
Dear Silqueline,

We are pleased to see that you thoroughly enjoyed your stay with us including that our facilities and service were up to your expectations.

Your kind note has been shared to the entire team and in particularly with my head bartender Mr. Hinh. I am very proud of his great job delivery.

We look forward to welcoming you again soon in the not too distant future.

With our best regards,

Phan Quang Kiet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2013

If you need a hotel that's close to the airport then StarCity is the one for you.
Rooms clean, air con good and comfortable beds.
We had a light snack and a couple of drinks up by the pool and the staff were very helpful.
Would stay again at this hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this review, August 5, 2013
Dear Kay M

Thank you very much for that lovely feedback. Your kind note has been shared to the entire team.
We really appreciate it and look forward to welcoming you back.

With our best regards,

Phan Quang Kiet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed July 30, 2013

Stayed here for one night on the way home, great choice. Very close to airport so ideal for an overnighter. Our room was huge (junior suite), very clean and comfortable. We arrived at 9pm and went to the lobby lounge/bar for drinks, staff were gracious and service was exceptional. The bar manager came out to discuss cocktail options with us, we ordered off the menu and thoroughly enjoyed our drinks. We were then treated to custom made cocktails that were the best we have ever had! The bar manager was fabulous and clearly loves his job, who was I to argue when he offered to make us custom cocktails based on our individual tastes! Thankfully the bar closed at eleven otherwise we might not have been able to make it up to our room. We had a very late dinner in our room, couldn't believe how cheap the room service meals were! The food was incredible, best morning glory we had in Vietnam.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this review, July 31, 2013
Dear Normellen

Warm greeting from StarCity Saigon hotel.

We really appreciate your comment during your stayed experience. It is with great pleasure to hear that you have had a nice stay with us. It makes us really proud to know that you were satisfied with the delivery of service of our associates. It is what makes us different from other hotels. We look forward to welcoming you back.

With our best regards,

Phan Quang Kiet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 28, 2013 via mobile

We also stayed here as part of a voucher deal and found the hotel excellent.

Some may be concerned that the hotel is not in the central part of the city where the markets etc are but this is not a problem. Hotel shuttle bus and plenty of taxis make it no issue. It was good being only 5-10 minutes from the airport.

Staff were all good but special mention to Ms Lam (Manager Front Desk?) who was very helpful with our quests and concerns.

Would stay there again.

Stayed July 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this review, July 30, 2013
Dear GS249

We do highly appreciate at your comment sharing your stayed experience at StarCity Saigon Hotel. Your kind note has been shared to the entire team and in particularly with Ms. Lam with her great job in service delivery.

Once again,thank you very much and we look forward to welcoming you back to stay in near future.

With our best regards,

Phan Quang Kiet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 22, 2013

We stayed at StarCity as part of our Voucher accommodation and we were pretty happy. Staff were friendly, rooms are clean and comfortable, breakfast was nice and we loved that the hotel is relatively close to the airport. Would stay again if we were stopping through Saigon.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Executive Assistant Manager - Food & Beverage at Vissai Saigon Hotel, responded to this review, July 23, 2013
Dear Carmela L

Thank you very much for your time to share your stayed experience during last visit to Saigon. Please rest assured that your comment has been shared to entire team for their great job in service delivery.

Again, thanks for your note and we do strongly hope to have another opportunity to welcome you back to StarCity Saigon Hotel.

With our best regards,

Phan Quang Kiet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
70 reviews 70 reviews
55 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 22, 2013

just 10 mins away from the airport, clean and spacious rooms. Excellent service, good spa though a tad expensive by Vietnamese standards.

They have new opened gym and swimming pool too,the place is great for conferences, awesome sea food and bar.

Its a business hotel and a good one at that!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, July 23, 2013
Dear Madan R,

It is our pleasure to received your positive note sharing your stay experience at StarCity Saigon Hotel. We are happy to know that our hotel facilities and services have impressed during your stayed. Your lovely note has been shared to the entire team for their great job in service delivery.

Thanks for sharing during stayed with us. We hope to have the chance to welcome you again in Saigon.

Best regards,

Phan Quang Kiet

Executive Assistant Manager - Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vissai Saigon Hotel

Address: 144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 371 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vissai Saigon Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more   less 
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