I picked this hotel because of the rating and the discount from their regular listed price. BUT it turned out to be the biggest hotel-selection mistake I made in Vietnam. I have stayed at many 2 and 3 star hotels in Ho Chi Minh City which were 10 times more pleasant than this so-called 4-stars hotel. The night staff was very rude and cold when I tried to check in at night. He basically ordered me to what I had to do and where I had to go - Not a glimse of smile on his face. The furniture in the room looked elegant, but they were all made out of hard wood - Not comfortable to sit in at all. The bed mattress was very firm.
The worst part beside from the bad service was how noisy the hotel was. The room was not sound insulated and I can hear people talking at the end of the hallway. Unless you carefully close the door slowly, it sounds like someone slams the door loudly (because of the material and the design) - I can hear this throughout the night as people go in and out of their room.
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