My husband and I stayed here on two separate occasions in January and February 2013. The hotel is centrally located and airport pick up at $18 can be arranged directly through the hotel. The rooms are large, quiet and clean. The staff are very helpful, although the English speaking skills of one or two aren't great which may prove tricky to some travellers. Some staff are essentially fluent, however. Breakfast is chosen from a menu provided. Fresh fruit and juice are also available. We took advantage of the extended checkout due to food poisoning picked up in Halong Bay! The rate was half of the room rate and we checked out at 5pm. The staff will help you get a street taxi for transport to the airport. This cost us 140,000 dong.