After my initial visit with 4 friends in 2011, I returned with a group of 21. As with my previous visit, the Golden Central lives up to it name in being centrally located hotel. It has well appointed and very clean rooms.
My issues came with restaurant and wait staff. 2 days prior, I personally spoke with the restaurant manager and made reservation for 23 people. I asked if I have given them enough notice and could they handle or group filling half of the venue. He answered yes on both counts.
To say it was a disaster would be an understatement. People waiting an hour for drinks, not enough menus, waiting 90 minutes for any food to come to the table, mains coming before entree's, diners clearing the table while awaiting their next course, 3 of us didn't receive any food at all. It was also a catastrophe when trying to pay our separate bill as the meals didn't match the tables and they even tried to charge for meals that simply did not arrive.
I did have a meeting the following day with the restaurant manager and the VP of Hotel Operations to discuss the unmitigated disaster of the previous evening and it was agreed they a training program would be put in place for all for all restaurant team members on the property.
I will stay at the property again, as it is a great place to stay, but probably will not avail myself of the restaurant facilities, other than the complementarity breakfasts.
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