I loved to try local hotels when I'm traveling in order to support the local chains while also still booking the ordinary hotel chains to pertain my membership levels. I booked the Executive Room (triple) Sen Viet Hotel using hotelclub because it has jacuzzi and the room is spacious, 35 sq meters. When I arrived and check-into the room, I was surprised that the room is very small. I noticed it because I have been aware with the usual 30-32 sq meters in four or five stars hotel and I think it would be no more than 25-28 sq meters. When I checked the bathroom, I was surprised that there's no jacuzzi inside the bathroom as promised. I asked to the reception and she told me that the executive room is full because they only have two rooms on the executive and they downgraded us to Premium Deluxe WITHOUT INFORMING US when we check-in. The reception said that they would inform the hotelclub about the modification of the booking. The floor in the room is slippery and not good as the website.
Another disappointment that I experienced is I've already e-mailed the hotel manager about the open bus ticket to Phan Thiet and the manager replied in e-mail that would costs 8-10 USD. I got 7.21 USD from online booking but I prefer to use hotel's service in favor of my goodwill to support the hotel that I stayed. Unfortunately, when I asked to the reception, she said that the open bus ticket is 14 USD/person. I showed to her the e-mail from her manager that mentioned 8-10 USD and she said you cannot. Finally, I ended up looking around to the whole HCMC city in the midnight for open bus ticket to Phan Thiet the next morning !!! After two hours I got 110,000 VND/person to Phan Thiet.
When I was checked out, I chose another girl to the reception since I didn't want to remind myself for the whole unpleasant things on the previous night. But the another reception staff told me that I used the extra bed so I would be charged of it. WHAT??? Well, after they dishonored my booking and now they are trying to charge me for what I've already paid for. I told to her that my booking is for three person and actually my original booking is Executive and Premium Deluxe. She said that she's sorry and would like to negotiate to the hotelclub and refund the differences. Well, I think that's not the case. Even if they would refund all the money that I've paid, it won't give our unpleasant night back.
The only good thing in this hotel is the staff at the restaurant. We didn't eat pork, and she inform us which items that contain pork. When my father wrongly taken the food which contain pork, she said that she would cook fish for him. In 10 minutes, she comes again with the mackerel fish for my father. What a pleasant service, extremely different with the staffs in the receptions.
My tips would be: don't book executive room since there's a possibility and don't book any tickets or tour from the hotel since the price would be unreasonable.
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