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“Great Hotel, brilliant location but poor breakfast” 4 of 5 stars
Review of Family Inn Saigon

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Family Inn Saigon
3.5 of 5 Small Hotel   |   84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam   |  
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Hotel amenities
Ranked #55 of 702 Ho Chi Minh City B&B and Inns
Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
“Great Hotel, brilliant location but poor breakfast”
4 of 5 stars Reviewed November 28, 2012

I stayed at the Family Inn as part of an Intrepid Tour.
The hotel was fantastic, very clean and comfortable and in a great location.
Staff very friendly and rooms really nice.
Only thing was the breakfast was not very extensive compared to other hotels I stayed at on my trip.
Lots of noodles, curries, spring rolls for breakfast but not much western food!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, December 9, 2012
Dear Jason,

Warmest greeting from Family Inn Saigon Hotel !

Thank you for choosing to stay with Family Inn Saigon Hotel and taking the time to share your experience.

We greatly appreciate your honest comments regarding to the hotel, its products and services that you received as our guest. You review on the site not only make us feel very happy but inspire us to get better to improve on our products and services.

Also we would like to apologize the lapse in breakfast service delivery you have enter-countered during your stay. We will take your feedback seriously and address them immediately in order to rectify them.

We are thankful that you did have a good time at Family Inn Saigon Hotel.

We look forward to welcoming you back in the near future soon.

Warm regards,
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273 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2012

We stayed here as part of an Intrepid tour.
The hotel is a five minute walk if you take the public bus from the airport (45 minute ride for $0.30!) need to stop in the Ben Thahn Market area. The place is clean, spacious, and comfortable. I walked around after checkin and couldn't find much to eat within walking distance other than a 24 hour convinience store however having said that - a 5/10 minute walk will get you into the busy backpacker area where there are restaurants, cafes and shopping galore. I had a fried rice dish that was good. In the morning there was a plethora of breakfast items - I was really blown away; very very good choice including even baked beans?!?! I've never seen that offered at a buffet breakfast at a hotel of this price range.
Staff were very friendly and brought down my sunglasses where I had left them (jet lag zombie on my first and only night I stayed) on the 12th floor restaurant down to the lobby where I was sitting and checking emails completely oblivious to the fact that I had left my shades!
Wifi connection was better in the lobby than in my room - lobby is quite nice to hang out in so this wasn't a big issue.
There is an elevator in this hotel also - which I found non existent travelling through hotels of this price range in the rest of Vietnam (that may just be b/c this was Ho Chi Mihn).
I would reccomend to others and definately stay here again.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, December 9, 2012
Dear sir/madam,

Warmest greeting from Family Inn Saigon !

Thank you so much for taking your valuable time to share your own experience on Family Inn Saigon Hotel. We are more than happy and excited to receive your positive reviews,which definitely will inspire us to improve and provider the service better and better.

This also help us improve our ranking on the site a better position. If there was anything make you uncomfortable, please kindly forgive us.

Once again, thank you so much for your time. We hope that you will have a great time with you friends and family back in Canada.

Have a wonderful day !
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Adelaide, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 10, 2012

Staying as part of group tour, the Family Inn Saigon was our last stop on the organised part of our trip. The hotel staff were welcoming and friendly. Our room did not have windows/balcony but was large, had two double beds, a sofa and large bathroom. The room was clean and well equipped. The hotel has full amenities including laundry, room service and a top floor restaurant. Buffet breakfast had a great selection but would certainly recommend trying different local restaurants, foods and stalls for meals to get a real feeling of the city. Walking distance from the markets and main attractions - overall a very good experience

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, November 12, 2012
Warmest greetings from Family Inn Saigon !

Thank you for taking your valuable time to share your experience at Family Inn Saigon. We are so glad that you did have a wonderful trip in Vietnam and pleasure accommodation at Family Inn Saigon. Your review on the site obviously makes us feel very positive and motivated.

We hope that you will have a fantastic time with your friends and family back in Australia and look forward to seeing you again at Family Inn Saigon.

Regeards,
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Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

Great rooms, great people, great breakfast. Facilities are nice, no pool, no fitness center. Breakfast is good and people are nice. Walking distance to backpack district, downtown, Bin Thanh Market. I recommend the hotel - it's cheap too.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, November 11, 2012
Warmest greetings from Family Inn Saigon !

Thank you for taking your valuable time to share your experience online at Family Inn Saigon.

Your positive review on the site makes us feel very motivated and inspired.

Recently, we have been re-innovating all room facilities as well as improving our customer service as the best we can. If you have chance to come back, you will definitely see implement chances at Family Inn Saigon.

Once again, thank you so much for your time. I hope you will have a wonderful time back in Quatar.

We look forward to seeing again at Family Inn Saigon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2012

We stayed here for four nights and, apart from our room having no window, it was very comfortable. The location is great - restaurants and bars very close (the MZ next door was great!), as well as a 24 hour convenience store over the road, as well as walking distance to the markets, and shopping centres. The staff were friendly and helpful, particularly the doorman, and they had very good English.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, October 28, 2012
Thank you so much for taking time to share your experience online at Family Inn Saigon.
We are very happy and honor to receive your positive review on the site. It would be a strong motivation for us to keep the service better and better.

We hope that you will have a wonderful time with your friend and family back in New Zealand and look forward to welcoming you again at Family Inn Saigon.

Regards,
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2012

3 friends & I stayed here for 2 nights while passing through Ho Chi Minh on our Vietnam leg. Had booked 3 rooms in advance & turned up with an extra person needing a room.. Without any problem considering how busy they were, the staff were able to confirm a room right away for a friend. Props to the doormen who filled us in on local knowledge in the area, friendly chit-chat & calling our taxi's, definitely made our stay more welcome. Would recommend to anyone who is going to Ho Chi Minh, very decent rooms for what you pay, clean, helpful friendly staff & in the heart of the city.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, October 19, 2012
Warmest greetings from FAMILY INN SAIGON.

Thank you so much for spending your valuable time on sharing your experiences online.
It was great of you to point out the positives you have experienced with FAMILY INN SAIGON. We are very happy about it.

We hope that you will have a fantastic time with your friend and family back in New Zealand.

Look forward to seeing you again at FAMILY INN SAIGON.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laidley, Australia
Top Contributor
134 reviews 134 reviews
53 hotel reviews
Reviews in 60 cities Reviews in 60 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed September 29, 2012

We stayed here as part of a tour. Good location, close to the Ben Thanh Markets and the staff were very friendly and obliging. The room was large, with a full bath which was most relaxing after a full day of activities. The restaurant on the top floor has fabulous views of the Saigon skyline, and the food we had was very creatively presented. It was worth the visit just to see the food carvings. It was nice to have a lift to access the building!!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, September 30, 2012
Warmest greetings from Family Inn Saigon!

We greatly appreciate that you spent your valuable time to share experiences at FAMILY INN SAIGON. we are so glad that you had a pleasure accommodation at FAMILY INN SAIGON. You review on the site obviously makes us feel very happy and positive.

We hope that you will have a fantastic time with your friend and family back in Australia.

We look forward to welcoming again in the future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #55 of 702 B&Bs / Inns in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Family Inn Saigon 3.5*
Number of rooms: 72
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City

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