Was here about 2 years back and had excellent service. Maybe the team has changed. This group at counter are impatient. Tried to call them to inform I would be arriving a day late but she kept asking for my name which I repeated 4-5 times. Requested for someone else to speak to and she just passed to another lady whom couldn't speak much English. Had to request to speak to hotel supervisor.
Arrived and the night was horrible. Was not feeling well and all i need was a good rest. Put right next to the lift and could hear the operation of the lift entire night and slamming of doors with same floor and the level above.
Requested for a change of room the next day which was accepted and the room I was put was much smaller than the original that I had. This looks like a room for singles (booked for 2). This room is definately the size i came 2years back, meant for single booking. Hotel insisted it is slight variance in size is purely to contain the twin bed. The room barely have any walking space. Wash room had a hole at ceiling which they fail to cover up. Water dripping entire night. request assistance over the phone to help operate the overhead spray but was rejected without trying.I did not want or think it's necessary to send someone up but subsequently had no choice as I couldn't find the knob to connect to overhead spray.
Generally it's an ok hotel if you don't mind the noises and minimum communication with the rude counter staffs. Bell boys and chambermaid (on 5th level) are quite nice and helpful.
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