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“Meet Expectations for a 3-star Hotel” 4 of 5 stars
Review of Kingston Hotel

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Kingston Hotel
2.5 of 5 Hotel   |   52-54 Thu Khoa Huan | District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #163 of 371 Hotels in Ho Chi Minh City
Aberdeen, Scotland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Meet Expectations for a 3-star Hotel”
4 of 5 stars Reviewed May 4, 2010

Location: For those who complained about having "no view", keep looking, but if you were like us who just used the hotel to rest & sleep & you like to be near the main attractions & you like to shop at the market, this hotel is perfect! Although there are a few other hotels down, namely Lan Lan 1 & 2, Kelly Hotel to name a few. The hotel is facing the main street to the front & a back alley to the back, so don't expect any "room with a view". It's literally 1-min away from Ben Thanh Market & 5min from Reunification Palace, 10min from Notre Dame/Post Office & War Remnants Museum. Also within walking distance to Dong Khoi & "harbour" area. Location-wise, perfect for budget travellers like us who despised using taxi/cyclos as most drivers were just out to con us! Oh yes, there's a Pho24 & "I Love Bun" eateries 2 blocks away as well. We didn't use any public transport at all, besides the tour & to/fro airport (cost VND150,000 going & 100,000 coming back).

Room: Nice king bed for a superior room. Air-cond was cold & working fine. Hotel was recently refurbished as you could tell "it's new". Pillow were surprisingly firm enough for support. Bathroom was very clean with walk-in shower. Oh yes, we paid $149++ for a 3D2N package (which included room, foot massage for 2 pax, 2 sets of dinners for 2pax, & a choice of tour between Mekong Delta cruise or Cu Chi Tunnels (admission not included) tour. We chose the Cu Chi tour, it was great! Although we found out the tour was only worth USD$5-6 (admission not included) at any local travel agent.

Service: Receptionists spoke coherent English (trust me, it's very important). Staff was very friendly. Breakfast spread was decent, but probably not enough bakery products for Europeans. But bear in mind it's a 3-star hotel! We have dinner 2 nights in a row, food was great (if you like Asian food, obviously). We also had the free foot massage. The ambience was great, so were the masseuse. We gave them 15% tip. Although they did pass us a slip to write down our tips at the end of the sessions, we just slipped the notes to them (for crying out loud, a signed slip for a tip?!, what's next?!)

WIFI: Last but not least, the Wifi service was again, surprisingly fast & consistent! Best of all, it's FREE. Hope this help & enjoy your trip to Saigon!

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Vancouver
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 15, 2010

In retrospect, we should have been more cautious about booking but it was the end of the trip so we accepted the recommendation of a previous hotel.Our reception was business like and efficient but not as friendly and helpful as we had experienced in other Vietnam hotels.The rooms were plain and large. The bathrooms were not as pictured on the hotel's website: the fixtures were much older. Getting out of the shower from the raised bathtub was a long step down.
We wanted a hotel in District 1 but something closer to Dong Khoi would have made it easier to get to the restaurants we wanted to try. It is however, very close to Ben Thanh Market, Independence Palace, Revolutionary Museum and Tao Dan Park.
On our first day in HCMC after a long day of traveling , we were invited by one of the waiters to try dinner at the hotel restaurant which had a special offering of Australian steak. The restaurant was empty, but we were tired. We went in and ordered the steak only to be told they had run out. The comedy of errors continued throughout the meal. The breakfast is fine.
This hotel is used by large tour groups which can overwhelm all services until they are all processed.
There are better hotels available for the money we paid.

  • Stayed April 2010, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 9, 2010

The Kingston is a well run, clean and comfortable 3 star hotel. Reception and Restaurant staff are very friendly and helpful. A room with no windows was the main drawback and the matress was very firm and the pillows very high. A call to Housekeeping for softer pillows was promptly met, but the replacement pillows were just the same. Otherwise - the Breakfast buffet selection was good and the Dinner menu was a good mix of western and Vietmanese.
The hotel is very close to the Independence Palace and parks, and the Ben Thanh Market is just down the road.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, UK
Top Contributor
74 reviews 74 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 22, 2010

As a hoteilier in Spain, I count myself qualified to give a honest overview of the places I have stayed in February-to March 2010 during a 3 weeks holiday. Over the last 5 years in the hospitality business, I have learnt a great deal of what guests want and expect in hotel hospitality and I also know what I expect when I stay in hotels around the world.

When we arrived at the Kingston Hotel, we were warmly greeted with cold hand towels and drinks by staff. The Check-In process was smooth and the staff were very welcoming and professional.

The interior of the reception/lounge area is attractive and relaxing, but sadly- the hotel allows guests to smoke in the lounge/waiting area. In the 21st Century where people have become more conscious of health related problems caused by passive smoking, that is not a positive thing for the Kingston Hotel to allow in its property. Not to mention the anti-social aspects of smoking in public places.

The initial room (twin) we were booked into on the last floor next to the small gym was a good size room, but like many rooms at the Kingston, it looked out onto walls and so there are limited views of the city or large park nearby.

The Check-In Staff were quite helpful with our immediate request to change the room and eventually, we were allocated a room that had partial views of the City. My advice is, do insist that you are given a room with good views if that is what you want.

The hotel staff were also helpful with requests from our two friends from Australia who checked in two days before our arrival. They were initially accommodated in a room with no windows. I sugegsted they requested a change and the hotel staff duly granted them a better room with coffee and tea making facilities. Therefore, do not assume all rooms come with all the same facilities such at the Kingston.

Overall, the hotel is in a reasonble good condition, externally and internally, it is well maintained and housekeeping staff are efficient. However during a drink at the bar one evening, we noticed a mice running havoc in the area. The waiter searched for the vermin without luck, but we noticed rat traps/poison poisitioned behind the bar area!!

The bedrooms (at least the ones we were offered and showed and eventually stayed in) were good size, adequately equipped and maintained. The only downside is that the shower area is poorly designed and when you have a shower, the hose points to a different direction and you struggle to get it steady. The result is water all over the bath floor. This is an area the hotel owners need to have fixed ASAP.

Breakfast is generally ok, but the choices in fruits are limited and the trays are not always stocked in a timely way. Coffee can range form luke warm to semi-cold and orange juice is concentrated , not the real thing. When the breakfast period is busy, staff appeared not to cope very well with ensuring smooth operation. The result is chaotic movement of guests bouncing into each other and scambling for food.

The hotel has many group travellers from Europe and Asia. Sadly, some of the guests from France and Germany tend to boisterous, demanding, rude and give their fellow citizens negative behavioural reputation abroad. Their smoking habits also contribute to the few neagtive things about being at the Kingston.

The Kingston offers free access to two computer terminals in the lobby area. A small fee is charge for printing. However, the hotel should impose a limit of 15 minutes on each guests in consideration of others waiting to use the service. The hotel also offers massage and therapeutic services that are repotedly very well worth the price (my friends used the service).

The hotel is near the main market, walking distance to all the main shopping areas, the Notre Dam Cathedral, the beautiful Post Office Building and other places of interest. There are many other hotels in the area near to the Kingston, and from the outside, a few seem to be inviitng places, but I cannot comment as I have not stayed.

Overall, the Kingston is a good place to stay for a few days. Staff are helpful, friendly and courteous. Ensure you get the type of room you really want. Try and walk to most places of interest and discover the warmth and friendliness of the Vietnamese and what the city has to offer. Clean, safe and welcoming city.

I have also discoverd some good places to eat, shop and visit. Streets to avoid and generally what to be aware of when buying things, etc.

  • Stayed March 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Top Contributor
200 reviews 200 reviews
193 hotel reviews
Reviews in 147 cities Reviews in 147 cities
229 helpful votes 229 helpful votes
2 of 5 stars Reviewed January 14, 2010

The Kingston Hotel Saigon has formerly been known under the name Tan Hoang Ngoc. The hotel has been renovated in 2008 and offers about 100 rooms. The Kingston is centrally located near the Thanh Banh Market and about 10 minutes walk to the cathedral.

We had the impression from the website to have booked a deluxe room in a comfortable 3-4 star hotel. The mistake was, that we have prepaid one night at the time of reservation in Hanoi. We did not find any deluxe but a mediocre 2 star hotel. The entrance gave already some alarming signs what we will have to find. Once arrived on the 9th floor, the gangway was full of dust; it had probably not been hovered for weeks. I do not dare to imagine how the gangway to the standard room must look like.

The room made a doubtful impression with apparent lack of hygiene. The cleaning was done superficial. Sticky spots from a spilled soft drink on the desk, a broken plastic seal of a water bottle on the chair, even the bath room gave a shabby impression. We have complained about the lack of hygiene but no one dared.

The safety box was locked. We had to wait for over half an hour until finally some one came to look at the problem.

The breakfast buffet has probably been well furnished until a tourist group of about 60 mainland Chinese ransacked and fell over it like a swarm of locusts. Even after a half an hour, the buffet was still empty, but the breakfast room full of chatter and noise. The hotel must have specialized in selling cheap accommodation to tourist groups instead of offering a decent service to individual travellers. The room was not worth the USD 70.--.

Last but not least, we have to acknowledge that the free internet connection was functioning perfectly.

Just opposite is the LanLan 1 Hotel that has recently been renovated. It is definite a better choice, in spite that it has also some lacks. We checked in at the LanLan 1 Hotel as we did not want to carry our suitcases any further away.

One night at the Kingston was one too much. To change the name three times in less than 2 years is not the best sign for a hotel, namely from Royal Pearl Hotel, to Tan Hoang Ngoc and now to Kingston

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2009

Though my HB travels to Vietnam few times a year on business trip but to me & my 2 kids, this was our 1st trip to HCM, Vietnam. It probably took about half an hour by taxi (US$8) from Tan Son Nhat Int’l Airport to Kingston Hotel & we had our 5D4N stayed here in Deluxe Room. The hotel is perfectly located in the heart of the tourist interests where you just need to take a 5 minutes’ walk to the famous Ben Thanh Market and few minutes walk to Reunification Palace, the former Presidential Palace for the president of the South of Vietnam; North Dame Cathedral church, General Post office & War Remnant Museum. The front personnel were very friendly and helpful. The room was well maintained and clean. My 2 kids were not getting used to the Vietnam food outside. As such, they only enjoyed the restaurant meals in the hotel’s ground floor especially their fried chicken & seafood claypot. Waiter/waitress were very friendly & helpful. Throughout our stayed, we bought many big botols of Vital mineral waters (VND10,000 for 1.5L) along our ways to Ben Thanh Market.

Body massage in the hotel here considered very cheap (US$25 for 2hrs) BUT beware of their tips requested before you proceed indulging yourself in the services rendered as the masseuse will INSISTED that you pay her US$5 per an hour massage or US$10 for 2hrs services in CASH (US$) at the end of the session. NEVER think of TIPS is what you wish to give ! Here, I experienced UNHAPPY incident that will NEVER happened in countries that I've visited such as Singapore, Malaysia or Australia ! As I stayed in the hotel & didn't aware of their MINIMUM SET-IN TIPS RULES; carried insufficient US$ with me. I was insisted to SIGN in paying the masseuse AT LEAST US$10 for 1hr 10mins services rendered orelse, I might NOT be able to leave the room ! As such, I advised my HB had his 2hrs hot stone body massage at only US$18 just a few minutes away from the hotel & for which he only paid US$5 tips. So, pls find out what CLEARLY the MINIMUM tips that you are required to pay before you proceed with the services.

  • Stayed December 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kingston Hotel

Address: 52-54 Thu Khoa Huan | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #163 of 371 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Kingston Hotel 2.5*
Number of rooms: 101
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