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“Fantastic idea, poor execution” 2 of 5 stars
Review of InterContinental Asiana Saigon Residences

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InterContinental Asiana Saigon Residences
4.5 of 5 Hotel   |   Corner Nguyen Du St. & | Hai Batrung St., Ho Chi Minh City 70000, Vietnam   |  
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Ranked #31 of 353 hotels in Ho Chi Minh City
London
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Fantastic idea, poor execution”
2 of 5 stars Reviewed February 8, 2013

The location is excellent, facilities decent (hotel next door is better), but the quality of the staff terrible. Day-to-day experience is fine, but anything beyond carrying bags or opening doors sends staff into confused chaos. I had endless problems with arranging parking (conflicting statements, numerous visits to the front desk and eventually the manager), refund of deposit (5 different versions of the same forms had to be filled in, and then it took months), routine for their mistakes to cost me time and money - plenty of empty apologies, but with no compensation. A genuine shame that execution of service was so poor, and staff are so poorly trained.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Asiana Saigon Residences, responded to this review, February 24, 2013
Dear FrequentTraveller_xy,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 people have reviewed this hotel

Traveler rating
    38
    12
    2
    4
    0
See reviews for
9
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Saint Julian's, Malta
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 6, 2013

As with most InterContinentals, we were more than satisfied with this hotel. Notably our bedroom was first class and our bed devine. We had been traveling around South East Asia for over 2 weeks and here we had the best nights' ( 2 actually ) rest. Also worth mentioning is the staff especially at the 19th club lounge, we felt very much at home.

Room Tip: Corner room on the 15th was lovely, great size, light and views
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2013

I stayed here in October 2012 with my partner as part of our honeymoon. It was by far our favourite hotel of the trip and we stayed at 5 star hotels for almost all of our journey.

There was nothing I could fault about this hotel and I just wished I could live there permanently!

The room was luxurious, with a beautiful large bathroom and the most comfortable bed. The restaurants and bars were top notch - especially the italian restaurant Basilico. We ate there twice and it is one of the best Italian restaurants I've ever been to. Room service was also fantastic and I became quite addicted to the yummy breakfast, particularly their bircher museli.

They also brought us a "happy honeymoon" cake and a card from the staff. That was just one of the many ways they really looked after us.

We can also recommend the hair and beauty salon in the hotel. My partner got a haircut there and it was the best hair cut he's ever had. The staff really looked after him (and me while I waited) and were so friendly.

However, the biggest asset of this hotel is its staff. They are all incredibly friendly, attentive and helpful. They always greet you with a smile and make you feel special.

The place is also incredibly clean and our room was always perfectly maintained by the staff each day.

I really can't recommend this place highly enough and if I ever return to Saigon I won't hesitate to stay there again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 21, 2013

We were assigned this hotel by our tour. No complaints except no free wifi. This is unacceptable these days. I suspect that this is a business hotel and they want to sock it to business clients, but to tourists it is very annoying
This is only complaint. Service was superb as it is universally in Vietnam. It is a shock to get back to the US with service with a hand out!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 18, 2013

I usually stay at Sheraton Saigon due to my Starwood membership but since they were fully booked for my last night there I booked a room at Intercontinental Asiana Saigon. Through sheer luck, they wrote to me saying they were upgrading me to a 1 bedroom suite at the Residence.

I have to say, Intercontinental really trumps the neighbouring Sheraton when it comes to service and modernity as well. From check-in you're given a really warm welcome, with an escort leading you up to your room. The residence is a picture-perfect modern apartment, with a well equipped kitchen, washer/dryer, large living room, bedroom and bathroom. It comes with some fancy touches such as airconditioner units built into the ceiling, an iHome, home theatre system, BluRay player, etc. And I was pleasantly surprised to find that internet is complimentary for Residence guests for multiple devices.

Because I had an early flight to catch the next day, I decided to skip the breakfast buffet and have them deliver breakfast to my room. I'm glad to report that they delivered my meal right on the dot at the time I wanted it.

If you consider the location, I would probably say that the Intercontinental hotel has the best location in Saigon, regardless of whether you're a business or leisure traveler. I was there on business and I found most of the large companies in my industry are in buildings located within a short drive or even walk from the hotel. For tourists, Saigon offers up a smorgasbord of great food and entertainment, and they're all very close to the hotel. If you're into live bands, Hard Rock cafe is right downstairs, though there are many other cheaper places to be found as well.

It's a real shame I only got to stay there for 1 night. One could argue that the Intercontinental Asiana Saigon provides the newest and nicest accommodations in Saigon, and both the Residence and hotel definitely get my full recommendation. Five stars.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miami
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

I love the Intercontinental residences. Everything was more than I had expected. Very moderned but, yet felt so homey. Superb service, very clean , perfect location, and very safe. A true 5 star. We booked a three bedroom. Which is perfect for our family. We stayed here more than a week. The kitchen and wash/ dryer was so handy. Got everything w/ hotel ammenities. Made our trip to Vietnam even more special. I will recommend it to anyone traveling to HCMC . I visited many other 5 star hotel in HCMC and this is by far the only place I will stay while I'm there. Believe me, it is worth every penny. I can't wait to go back.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2012

Easy location to all the main landmarks. As IHG ambassadors were upgraded to corner room with great views which was nice. The bed and bed linen were absolutely wonderful! And the rooms were quiet despite HCMC being a very noisy city. Didn't eat at the restaurant as there are many wonderful places to eat around HCMC.. The club intercontinental lounge is a fairly nice place to have an afternoon tea after a long hot day in the city if you have access.
Room service and turn down all to a high standard. Unfortunately we were overcharged (albeit by $4USD). If we were to return to HCMC would probably stay here again.

Room Tip: Corner rooms are great. Higher floor is better for sound insulation
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Asiana Saigon Residences

Address: Corner Nguyen Du St. & | Hai Batrung St., Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Ho Chi Minh City
#15 Luxury Hotel in Ho Chi Minh City
#16 Romantic Hotel in Ho Chi Minh City
#21 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Asiana Saigon Residences 4.5*
Official Description (provided by the hotel):
The Intecontinental Asiana Saigon Residences is conveniently located at the Kumho Plaza, which is a walking distance to Saigon Tower , Saigon Trade Center and foreign consulate offices. It is a leisurely 10 minute walk to city parks, zoo and Reunification palace.InterContinental Asiana Saigon Residences offers premium residential services and facilities. Other than offering panoramic views of the city on the residences, it offers first- class health club and spa. Live the InterContinental life at Saigon s premier address, where discerning international residents can experience distinctive contemporary living in the city s finest integrated complex. ... more   less 
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Also Known As:
Intercontinental Asiana Saigon Residences Hotel Ho Chi Minh City

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