The location is excellent, facilities decent (hotel next door is better), but the quality of the staff terrible. Day-to-day experience is fine, but anything beyond carrying bags or opening doors sends staff into confused chaos. I had endless problems with arranging parking (conflicting statements, numerous visits to the front desk and eventually the manager), refund of deposit (5 different versions of the same forms had to be filled in, and then it took months), routine for their mistakes to cost me time and money - plenty of empty apologies, but with no compensation. A genuine shame that execution of service was so poor, and staff are so poorly trained.
- Also Known As:
- Intercontinental Asiana Saigon Residences Hotel Ho Chi Minh City
- Intercontinental Asiana Saigon Residences Hotel
- Official Description (provided by the hotel):
- The Intecontinental Asiana Saigon Residences is conveniently located at the Kumho Plaza, which is a walking distance to Saigon Tower , Saigon Trade Center and foreign consulate offices. It is a leisurely 10 minute walk to city parks, zoo and Reunification palace.InterContinental Asiana Saigon Residences offers premium residential services and facilities. Other than offering panoramic views of the city on the residences, it offers first- class health club and spa. Live the InterContinental life at Saigon s premier address, where discerning international residents can experience distinctive contemporary living in the city s finest integrated complex. ... more less
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