Upon arrival, we found the staff to be extremely un helpful as many of them struggled with English and simply could not be bothered to give advice or assist us. The only staff member at the reception desk was a trainee at one point.
However, in saying this the room itself and hotel facilities were as advertised on the website. Everything was clean and modern. Particularly pleasing was the shower. The range of cable TV channels and the large display was great at night to relax.
The gym did not provide adequate equipment as advertised, which was disappointing.
- Official Description (provided by the hotel):
- Sanouva is a newly established hotel, at the heart of Ho Chi Minh City, one block away from Ben Thanh market, the most famous traditional market in Saigon. Our 53 elegant rooms are all equipped with center air-conditioning system, cable LCD TV, IDD Telephone, and free Wireless Broadband Internet at your fingertips. Each room also has its own bathroom with shower and built in hair dryer, a well stocked mini-bar, safety box to guarantee comfort during guest’s stay. Our hotel provides our guests with a luxurious restaurant with professional chefs to deliver you the finest cuisine. We put our very best effort to ensure guest stay at our humble establishment, Sanouva, a pleasurable, comfortable and enjoyable one. We wish to make guest’s experience with us as mesmerizing as their visit to our city. ... more less
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