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“Sanouva Hotel – Hands down the friendliest hotel in Saigon” 5 of 5 stars
Review of Sanouva Saigon Hotel

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Sanouva Saigon Hotel
3.0 of 5 Hotel   |   177 Ly Tu Trong Street | Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #52 of 390 Hotels in Ho Chi Minh City
Certificate of Excellence
Pattaya, Thailand
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Sanouva Hotel – Hands down the friendliest hotel in Saigon”
5 of 5 stars Reviewed December 12, 2012

This is my fourth stay at the Sanouva Hotel in Saigon and I must say the hotel is the same way as the first time I stayed there. I arrived on both occasions and check in was flawless. (verify/add credit card/check passport)

The reception staff welcomed me and made sure I was well taken care of from the minute I arrived to delivering my bags to the room.

It is simply a gem of a boutique hotel and a personal favorite of mine simply because of the welcoming/friendly nature of the staff. The hotel staff: Reception Staff, Bell Boy, Security, Maid Service and Kitchen are extremely friendly and helpful with any request.

On both visits to the hotel I was booked into a Sanouva Deluxe Room DBL for my gf and myself. The room was spotless and remained so for my entire stay. I do recommend booking a higher room floor if possible because the view is better and it is much quieter than lower level floors. The room itself has a large comfortable king size bed, large window, chair, stocked mini fridge, satellite LCD TV, AC, electronic safe and free wifi. The bathroom consists of nice standup shower with strong water pressure and ample hot water.

The room also included free buffet breakfast. The breakfast is limited with choices but what they do well is simply make good Asian/Western food. There is limited space for seating so if you rise early for tours I would suggest you hit breakfast before everyone else. If you are flexible I’d suggest waiting until after 9AM to avoid the rush and then you will have plenty of seating to choose from. Once breakfast is complete then all of the extra seating is removed. The rest of the afternoon/evening tables are reserved for the restaurant. I haven’t eaten there yet, but will do so next stay. (didn’t realize food was served other times until noticed people eating in the evening)

Other amenities the hotel offers is a tour book so you can book tours directly from the hotel, they also have a small gym, business center, laundry service and 2 pcs in the lobby for internet use. The hotel is located around the corner from Ben Thanh market and is in a very central location with easy access to many bars, restaurants, hair salons, and tourist attractions.

Positives:
Safe/Secure
Strong Wifi
Friendly/Welcoming staff
Strong AC
Limited but delicious breakfast buffet
Free motorbike parking for my gf

Negatives:
Still no coffee/tea service

Again what makes this hotel special is the top notch staff and this is the same staff I first encountered 3 years ago. I think this alone tells you much about the hotel – they keep their staff so it must be a very good place to work. I would like to personally thank Thu and Anh who work the front desk as reception staff. These two are stars and I highly recommend a promotions since these two go out of their way to make your stay a very nice one.

Room Tip: Pick a Sanouva Deluxe Room on a high floor.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Dubai, United Arab Emirates
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 11, 2012

I stayed there 2 night with my wife.Overall we were very happy with the service.All the major attraction of HCMC is walking distance from the hotel. Rooms were clean and medium in size.Breakfast was average.Only drawback its bit costly.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSanouvaHotel, Director of Sales at Sanouva Saigon Hotel, responded to this review, December 12, 2012
Dear sir/ madam,

Warmest greetings from Sanouva Hotel,

Thank you very much for choosing our hotel for your stay recently in Ho Chi Minh City trip. Your highly appreciation is the great support to our team to keep on delivering the best service to our guests.

Regarding to our room price, you will have our best price when book directly with us through our website or send email to our sales department for the best promotion and offer. We guarantee to answer any request within 10 minutes in working hours and within 10 hours in the weekend and night time. We always have special promotion program and offer that is especially made for our guests.

We hope that Sanouva hotel will be your choice for next visit to Ho Chi Minh City and we will have another chance to welcome and serve you at Sanouva hotel.

With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 11, 2012

Stayed for 3 nights in Nov in a Deluxe room. Hotel is ideally located in the middle of District 1 very close to Ben Thanh Market, very convenient for sight seeing.
The room was a good size, modern, very clean with comfortable bed. Good Wifi.
Breakfast was adequate (great coffee) but could get crowded at peak times.
If you want a good no frills hotel as a base for sightseeing – recommended

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSanouvaHotel, Guest Relations Manager at Sanouva Saigon Hotel, responded to this review, December 12, 2012
Dear sir/ madam,

Warmest greetings from Sanouva Hotel,

Thank you very much for choosing our hotel for your stay recently in Ho Chi Minh City trip.

We are very proud to receive your high appreciation feedback. It is our great support to our hotel to keep on delivering better and better service to our guests.

We are looking forward to welcoming you back to stay with us in the nearest future.

MERRY CHRISTMAS AND HAPPY NEW YEAR!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 8, 2012

We stayed in a deluxe room for one night and loved it. Super comfortable beds and nice views of the street below. Breakfast was really good but a bit chaotic (not enough tables for everyone so some people had to wait by reception to be seated). The hotel is situated in a convenient part of town, a few blocks from the backpacker area and close to some great restaurants and sightseeing.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 4, 2012

I'm giving this hotel a very bad rating mainly because of the unwelcoming attitude of their receptionist. You see, the room that I booked was intended to accommodate 2 pax but due to some reason, I chose 1 pax. And their unreasonable policy states that I will be charged an additional USD $15 per night for having an extra guest.

They told me the room rates are different according to the number of guest but since I book through Expedia, this rates doesn't apply to me. So, I decided to confront them and show them the room rates quoted on Expedia. The price Expedia quoted turns out to be the same even if you choose 1 nor 2 pax. In the end, they still insist to charge me.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSanouvaHotel, Director of Sales at Sanouva Saigon Hotel, responded to this review, December 5, 2012
Dear Sir/ Madam,

Warmest greetings from Sanouva Hotel management team,

Thank you very much for your choosing our hotel as your accommodation in Ho Chi Minh City.

We are very sorry to hear that you are not happy with our front desk officer due to room rate price difference.

In fact, our price is different between single and double occupant and it always appear clearly on Expedia. However, we charge only USD5 more instead of USD15 as your information. There was a possibility that you requested to upgrade to higher category with twin or double occupation and we will charge USD15 more accordingly.

This problem will not happen again if you take a little of your time to study carefully before making a reservation or book directly with us for the best price, promotion and assistance from our professional sales team.

We hope that Sanouva hotel will have another opportunity to serve you and your family in your next visit to Ho Chi Minh City.

MERRY CHRISTMAS AND HAPPY NEW YEAR!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 1, 2012 via mobile

Stayed for 3 nights. No complaints about the location or rooms. Rooms are a decent size and are clean and comfortable. Wifi is occasionally weak.

Location is good for walking to main tourist spots.

Customer service is okay - not the friendliest.

Breakfast could be improved. Western food consists of white bread, pre-made fried eggs and bacon. Brown bread would be a nice addition. Otherwise there is some fresh fruit, fried rice and a few other local items. Coffee is yummy.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSanouvaHotel, Director of Sales at Sanouva Saigon Hotel, responded to this review, December 8, 2012
Dear Sir/ Madam,

Warmest greetings from Sanouva Hotel management team,

Thank you very much for choosing our hotel as your accommodation in Ho Chi Minh City.

Your feedback is our hotel's valuable property that help us to improve our service as well as stimulate us to work harder to make guest’s experience with us as mesmerizing as their visit to our city.

We will add brown bread into our breakfast list as your recommendation to make our breakfast more various.

We hope that Sanouva hotel and its all staff will have an very soon opportunity to serve you again and again in your next trip to Ho Chi Minh City.

MERRY CHRISTMAS AND HAPPY NEW YEAR!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 1, 2012

My girlfriend and i stayed here for 1 night while in transit in ho chi minh. Location was good only 1 minute walk to ben thanh market and only 10 minutes to the main part of district 1 (park hyatt) breakfast was great, staff were amazing so helpful, rooms were clean, modern and comfortable, great size

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSanouvaHotel, Director of Sales at Sanouva Saigon Hotel, responded to this review, December 8, 2012
Dear Sir/ Madam,

Warmest greetings from Sanouva hotel,

It is very proud of us to receive your wonderful feedback through Tripadvisor after your stay in our hotel.

Your highly appreciation is our priceless spirit property that energize Sanouva Hotel team to keep on delivering good quality service to our current and future guests.

We hope that Sanouva hotel will still be your choice for next visit to Ho Chi Minh City.

MERRY CHRISTMAS AND HAPPY NEW YEAR!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanouva Saigon Hotel

Address: 177 Ly Tu Trong Street | Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #52 of 390 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sanouva Saigon Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
Sanouva Saigon is a newly established hotel, at the heart of Ho Chi Minh City, one block away from Ben Thanh market, the most famous traditional market in Saigon. Our 53 elegant rooms are all equipped with center air-conditioning system, cable LCD TV, IDD Telephone, and free Wireless Broadband Internet at your fingertips. Each room also has its own bathroom with shower and built in hair dryer, a well stocked mini-bar, safety box to guarantee comfort during guest’s stay. Our hotel provides our guests with a luxurious restaurant with professional chefs to deliver you the finest cuisine. We put our very best effort to ensure guest stay at our humble establishment, Sanouva, a pleasurable, comfortable and enjoyable one. We wish to make guest’s experience with us as mesmerizing as their visit to our city. ... more   less 
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