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“Great Value” 4 of 5 stars
Review of Northern Hotel Saigon

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Northern Hotel Saigon
4.0 of 5 Hotel   |   11 Thi Sach St, BenNghe Ward, Dist.1, Ho Chi Minh City 00848, Vietnam   |  
Hotel amenities
Ranked #133 of 383 Hotels in Ho Chi Minh City
Certificate of Excellence 2014
Bozeman, Montana
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Value”
4 of 5 stars Reviewed April 11, 2013

Solid stay. Room is clean, I feel safe there, and the staff are friendly. Great bed and bedding. Very low key - I get what I need without the swarming over-attentiveness of other hotels in the area. Breakfast is decent for being included. The fitness room leaves a bit to be desired. It's passable, but I've been going for runs outside (good luck with the scooters) or climbing the stair wells. The neighborhood is fantastic. The restaurants around the corner on Le Tahnh Tron street are great - crepe place, Le Bahn Mi and dozen others. There's a natural foods store around the corner that is pretty great. You can't beat the location and price.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, May 6, 2013
Dear Dave D D,

Xin Chao
Thank you for your positive message here on TripAdvisor!
I am so happy to hear that the Hotel looked after your needs well. It is surely our endeavor to ensure each Guest has a relaxing and memorable stay with us.
We do hope to be able to welcome you back again soon and please feel free to email personally and we shall ensure your booking is all in good order

Best regards
Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
  • Italian first
  • Japanese first
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English first
Boulder, Colorado
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 2, 2013 via mobile

My husband comes to Ho Chi Minh frequently and this is his hotel. They are always welcoming. The service, the breakfasts, the Vietnamese coffee's! Always great! Great value for you money. Really good location in district one!
Upon our return from traveling north, not only did they upgrade us to a suite, but they upgraded our friends, as well! See why we love them? Highly recommend.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tranduongtan, Director of Business Development at Northern Hotel Saigon, responded to this review, April 11, 2013
Dear Insfavorite,

Xin chao!
Good afternoon from sunny Saigon!
My Team joins me in thanking you for staying at Northern for your recent trip to Ho Chi Minh City. I am very happy to hear that the Hotel looked after all your expectation. It is surely our endeavor to ensure each Guest has a relaxing and memorable stay with us.
We do hope to be able to welcome you back again soon and please feel free to email personally and we shall ensure your booking is all in good order.
With warmest regards,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2013

We stayed at the Northern Hotel as the last stop of our trip. Firstly we had to change the date of the booking as my partner had had an accident elsewhere in Vietnam so we had to change our flights - the hotel were very accommodating and did not incur any extra fees. When we arrived we were greeted by a very warm welcome and excellent English speaking staff. Our room, the Northern Suite was immaculate and huge!!! Almost bigger than my flat at home! The quality of the finishes was the best of all the places we had stayed in Vietnam, we even had a jacuzzi in the bathroom.
I can not compliment the staff enough. It was quite tricky with crutches however the staff carried all our bags to our room and shortly after knocked on the door and brought us a wheelchair so that we could try and see some of the sights of HCMC.
We have stayed in a few 4 star hotels already in Vietnam including 1 in HCMC and can't believe the Northern is only 3 stars. The Northern was a cut above the others by a long way. Very good value for the money. Thank you Mr Nguyen Tran Thang and the rest of the staff.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, March 29, 2013
Dear Julianne D,

Xin chao!
First of all, we would like to thank you for selecting Northern Hotel Saigon as your choice of accommodation while visiting Ho Chi Minh City. It was our pleasure to serve you during your stay. I am very happy to read your lovely comment on Tripadvisor.

Your kind comment is much appreciated and we are so delighted to know how much you satisfied with our property. We are glad you enjoyed your stay and happy with our accommodation and especially the service from our staff.

We can’t be any happier to hear that our service standard is measured up to guests’ expectations. Your satisfaction is our reward. Thank you very much for mentioning my colleague - Mr. Nguyen Tran Thang. We’ve delivered your messages to him to let all staffs know that they are doing something right and to support them to continue delivering such an excellent service to all distinguished guests.

Last but not least, thank you for considered us as a comfortable and good value place to stay. Your thought of returning stay at Northern Hotel is much impressive, we are more than happy to welcome you back here one more time.

Kindly let me know if I would be of your any further assistance.

Tan
Tran Duong Tan
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 26, 2013

Booked a room here as the following night it was the starting point for our two week cycling trip through SE Asia. Opted for a suite on our own the first night, which was only 20USD more than a standard room. I thought we would be able to hold onto the suite for the second night but front desk asked us to move. Turned out a blessing since the standard room was nicer. Hotel is quite a distance from the airport and is next to a disco. Saturday night was tough to sleep, between the thumping of the music and the rooster crowing to us from across the street (this in the middle of the city). A few blocks walk from the hotel there are high end shops and an air conditioned mall. No bargains. Walking out to the right of the hotel at night was off-putting, as the area was dark and dreary. Desk staff was grumpy. Breakfast was fine, no complaints.

Room Tip: Unless you are soothed by thumping bass, try to get a room that faces the rear and is on the opposit...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, March 29, 2013
Dear RobertnNYC,

Xin chao!
Warmest greetings from Northern Hotel Saigon!
Thank you for taking the time to write about your constructive comment regarding to our location and noise neighbor areas on Tripadvisor. I am sorry that your experience did not meet your expectations but please rest assured that your feedback is very important to us.
After having meeting with front office staffs, I would like to clarify your issue regarding to room change as followed:

You and your group have booked 1 night at Northern Hotel (standard room), and the pre-night you come to enjoy the free time, you agreed to pay US$20 more to stay at Northern Suite. After the first night, your group checked in with standard room, and of course you will join in your group with same category, unless you pay more US$20 to keep your Northern Suite. But in this case, you do not want to spend more, that is the reason why our reception changes your room to standard one, kindly understand us for this situation.

My valued guest, please be aware that we are now upgrading our property by changing the decoration in the corridors, room amenities…etc so I am more than happy if the Hotel has one more chance to welcome you back in the near future.

Kindly let me know if I would be of your any further assistance.
Tan
Tran Duong Tan
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 14, 2013

Centrally located hotel, says it's a premier boutique hotel - Mmm! We reported a leaking bath at least 3 times and nothing was done so we had to dam the side of the bath wih several towels. Not recommendable!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, March 20, 2013
Dear ScreenName55,

Xin chao!
Greetings from sunny Saigon and thank you very much for taking the time to publish a review on TripAdvisor. It is through these comments that we are able to aim for a high standard of quality and service.
I would like to apologize for not being able to provide you with the efficient yet pleasurable experience you may expect, and I am sure that your feedback will be raise up to the next staff meeting to be improved.
Once again, thank you again for sharing your experience with us and should you have any plans to return to Ho Chi Minh City, please do let me know if there is anything I can assist with.

Yours sincerely,
Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 11, 2013

Lovely home away from home, with convenient bar, restaurant and complimentary breakfasts, and a well run tour desk. The staff are so friendly and treat you beautifully as though you are family. Nicely situated close to everything in district 1, walking distance easily! But amazingly quiet of street noise being off one of the main streets. Well done staff, we would certainly come again and recommend you highly!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, March 13, 2013
Dear Girl-travelbug,

Xin chao!
Good morning from sunny Saigon.
It is great to read your lovely feedback on Tripadvisor. My Team joins me in thanking you for staying at the Northern Hotel for your recent trip in Ho Chi Minh City. I am very happy to hear that the hotel looked after your expectation, and your comments in regards to our staffs, nice location and buffet breakfast.
We do hope to be able to welcome you back soon and please feel free to email personally and we shall assure your booking is all in good order
Yours sincerely,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Top Contributor
328 reviews 328 reviews
48 hotel reviews
Reviews in 114 cities Reviews in 114 cities
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed March 9, 2013

A very nice central hotel. Deluxe room was spacious, clean and had all the necessary supplies and amenities.We also liked its restaurant where we had dinner the 2 nights we stayed there. A large variety of food in breakfast.Many shops and restaurants pn the back street of the hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tan-Northern, Director of Business Development at Northern Hotel Saigon, responded to this review, March 11, 2013
Dear Jimtraj,
Xin chao!
Warmest greetings from Northern Hotel Saigon!
Thank you very much for your kind review and so pleased that the Hotel looked after your every need.
We would be more than happy to welcome you back here when visiting to Ho Chi Minh City in the near future.
Kindly let me know if I would be of your any further assistance.
Best regards,

Tan
Tran Duong Tan Mr.
Director of Business Development
dobd@northernhotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Northern Hotel Saigon

Address: 11 Thi Sach St, BenNghe Ward, Dist.1, Ho Chi Minh City 00848, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #133 of 383 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Northern Hotel Saigon 4*
Number of rooms: 99
Official Description (provided by the hotel):
Located in Saigon’s central business district, we are just a short walk from the major entertainment and shopping districts including Opera House, War Remnants, Reunification Palace, Notre Dame Cathedral, Central Post Office… Take a stroll and explore! ... more   less 
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