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“Great, central location” 5 of 5 stars
Review of Norfolk Mansion

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Norfolk Mansion
17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Dubai
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Great, central location”
5 of 5 stars Reviewed August 20, 2012

We had a nights stay here and really enjoyed it. Breakfast was good. Air con was great. Apartment was a good size for a family of four. Location was very central and within walking distance to lots of tourist sites. Vincom shopping mall was close by and had a great food court. Breakfast was nice and they had great Pho too. There is a small supermarket directly next door which is good for bread, milk, drinks etc. Norfolk Mansion is in a nice, leafy area of Ho Chi Minh City.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Perth, United Kingdom
Top Contributor
61 reviews 61 reviews
40 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 19, 2012

Stayed in the Norfolk Mansion Apartments for one week. Had a two bedroom apartment all to myself. Apartments are an excellent size and would certainly recommend them for a traveling family. The apartment I was in had one room with a double bed and ensuite, and a single bedroom with access to the 2nd shower/bathroom. Good sized kitchen, if you where ever to get the urge to cook and a good sized living area to sit in.

The sound proofing in the rooms is excellent. There is a busy road directly in front of the hotel and you wouldn't have known about it - possibly a combination of the double glazing and my 13th floor location

Facilities in the hotel "looked" fine, never used the swimming pool, but could look down on it from above and people where using it.

Staff where very friendly and helpful, although very quick to come into the apartment to clean it up in the morning if the "Do Not Disturb" sign is not on your door!!!

Breakfast was included -actually nice to not be looking at a massive spread off food, more than enough of a choice for my liking.

Free WiFi was included.

The only complaint I would have is the pillows in the room. They do exist, but they are so soft as they are next to useless.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dengkil
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 11, 2012

We stayed in this apartment on 7-9 July in a group of 5. The apartment had 2 rooms and 2 bathrooms. The master bedroom had a king bed and a bathtub in the bathroom. The other room came with a double bed. Another bathroom outside the 2nd room had a free standing shower and a washing machine. The living hall was huge it could fit 12 people at one time. Although the kitchen was too small compared to the size of the apartment, but the amenities were excellent, complete with a microwave, an oven and a kitchen stove. There were also plates, bowls, mugs, glasses, knife, cutleries and kitchen utensils as well as a kitchen sponge for cleaning. All you need to bring/buy is soap for washing clothes and dishes.

My mother loved this place so much that she refused to follow us on a trip to Cu Chi! My sister who is known to be picky and petty on almost everything also gave thumbs up for this place.

What I liked about the place:
1) It's super clean, it's literally spotless!
2) Service was top notch. We asked for extra bed and when we got to our apartment, they were already hotel staffs waiting outside the apartment to install the bed for us. Hotel staffs were eager to help us with directions and getting a cab throughout our stay.
3) Check in was fast. We had earlier asked for early check in, and when we arrived at the hotel at about 12.30pm, our room was ready for us.
4) We also asked for late check out since our flight home was at 9.00 pm and we wanted to leave by 5.00pm. At first, the front desk only allowed us to stay until 2.00 pm but later extended it to 5.00pm without extra charge!
5) The hotel gave free city map but we took some time to get used to it since the map left out a few hotel landmarks such as Caravelle Hotel, Park Hyatt, Rex Hotel etc (I think they purposely leave out other hotels and only keep the city landmarks).
6) The swimming pool looked clean but we didn't get to take a dip though.

The drawbacks:
1) The location is a bit out of the way from the city attractions although it's still within walking distance. It took us about 10-15 minutes to get to the Central Post Office.
2) There's no view from our room except for a construction site.
3) Breakfast spread was small for vegetarians.
4) We first wanted to book directly from the hotel so I emailed them to enquire about the hotel but only received a reply days later. When I emailed them again, I had to wait for another 3 days before receiving a reply. Since it was nearing travel time, we decided to book via Agoda, which was a big mistake. We initially paid USD350 for 2 nights stay but had to top up another USD210 for the other 3 guests when we checked in, since Agoda only quoted rate for 2 guests. If the hotel had replied to my emails earlier, I'm sure that the confusion wouldn't have happened.
5) The bed was too hard for my liking I had trouble sleeping but my sister liked the bed. However, all 5 of us unanimously agreed that the pillows were too soft.
6) One of my sisters had rashes after the 1st night. We were not sure whether it was bed bug or the rain outside (it could be acidic, you never know).

Room Tip: Rooms at the back (the ones not facing road) ensures a good night sleep
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 10, 2012 via mobile

We stayed for two days in July with our kids in an executive appartment.
It was excellent:
- two separate bedrooms
- two bathrooms
- one kitchen
- one large living room with balcony
- a nice large swimming pool with jacuzi
- fast wifi
- very good isolated windows
- very good breakfast
- very clean
- good location
- ...
Recommended

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saigon
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 1, 2012

These are serviced apartments. After 2 weeks in the Renaissance Hotel the Norfolk Mansions was a big improvement. The 2 bedroom apartments are large, spacious and comfortable with excellent amenities and kitchen. Bed is very comfortable. I did not find the internet particularly slow - The Renaissance was much worse!

Staff are friendly and helpful. We have not used the restaurant - one of the best french restaurants in Saigon, Le Jardin, is just round the corner and the streets nearby are clogged with eateries. Pizza Hut is a block away!

Room Tip: The one bedroom apartments are quite pokey, but the 2 beds are big and airy.
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOKYO
Top Contributor
93 reviews 93 reviews
72 hotel reviews
Reviews in 22 cities Reviews in 22 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed February 29, 2012

Basically, this is the serviced apartment for businessmen working in Ho Chi Minh City.
You can see many Western and Korean residents there.

The Internet access was terribly slow and I gave up to work in the room.
Breakfast was very poor considering the price.
Hotel staff are very friendly and helpful.
The room is enough big and well furnished.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway
Top Contributor
81 reviews 81 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed January 28, 2012

The hotel has BIG rooms (appartments) which should be suitable for a family with 2-3 kids. We had a room with two big bedrooms with separate bathrooms, a living room and a small kitchen. Breakfast, wireless network, swimming pool, sauna, fitness center and so on was included in the deal. The hotel seems to have a central location, but we did not have sufficient time to experience HCMC. We recommend this hotel if you just need a place to sleep for a couple of nights. The hotel has no charm/atmosphere, it is more like a big appartment building.
It took around 30 min from the airport with a private taxi (500 000 VND).

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Norfolk Mansion

Also Known As:
Norfolk Mansion Hotel
Norfolk Mansion Hotel Ho Chi Minh City
Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Hotel Style:
Ranked #4 of 135 Specialty lodging in Ho Chi Minh City
Price Range (Based on Average Rates): $$
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