We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed feelings but still good” 4 of 5 stars
Review of Norfolk Mansion

Save Saved
You added Norfolk Mansion to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Norfolk Mansion
17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Dengkil
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
63 helpful votes 63 helpful votes
“Mixed feelings but still good”
4 of 5 stars Reviewed July 11, 2012

We stayed in this apartment on 7-9 July in a group of 5. The apartment had 2 rooms and 2 bathrooms. The master bedroom had a king bed and a bathtub in the bathroom. The other room came with a double bed. Another bathroom outside the 2nd room had a free standing shower and a washing machine. The living hall was huge it could fit 12 people at one time. Although the kitchen was too small compared to the size of the apartment, but the amenities were excellent, complete with a microwave, an oven and a kitchen stove. There were also plates, bowls, mugs, glasses, knife, cutleries and kitchen utensils as well as a kitchen sponge for cleaning. All you need to bring/buy is soap for washing clothes and dishes.

My mother loved this place so much that she refused to follow us on a trip to Cu Chi! My sister who is known to be picky and petty on almost everything also gave thumbs up for this place.

What I liked about the place:
1) It's super clean, it's literally spotless!
2) Service was top notch. We asked for extra bed and when we got to our apartment, they were already hotel staffs waiting outside the apartment to install the bed for us. Hotel staffs were eager to help us with directions and getting a cab throughout our stay.
3) Check in was fast. We had earlier asked for early check in, and when we arrived at the hotel at about 12.30pm, our room was ready for us.
4) We also asked for late check out since our flight home was at 9.00 pm and we wanted to leave by 5.00pm. At first, the front desk only allowed us to stay until 2.00 pm but later extended it to 5.00pm without extra charge!
5) The hotel gave free city map but we took some time to get used to it since the map left out a few hotel landmarks such as Caravelle Hotel, Park Hyatt, Rex Hotel etc (I think they purposely leave out other hotels and only keep the city landmarks).
6) The swimming pool looked clean but we didn't get to take a dip though.

The drawbacks:
1) The location is a bit out of the way from the city attractions although it's still within walking distance. It took us about 10-15 minutes to get to the Central Post Office.
2) There's no view from our room except for a construction site.
3) Breakfast spread was small for vegetarians.
4) We first wanted to book directly from the hotel so I emailed them to enquire about the hotel but only received a reply days later. When I emailed them again, I had to wait for another 3 days before receiving a reply. Since it was nearing travel time, we decided to book via Agoda, which was a big mistake. We initially paid USD350 for 2 nights stay but had to top up another USD210 for the other 3 guests when we checked in, since Agoda only quoted rate for 2 guests. If the hotel had replied to my emails earlier, I'm sure that the confusion wouldn't have happened.
5) The bed was too hard for my liking I had trouble sleeping but my sister liked the bed. However, all 5 of us unanimously agreed that the pillows were too soft.
6) One of my sisters had rashes after the 1st night. We were not sure whether it was bed bug or the rain outside (it could be acidic, you never know).

Room Tip: Rooms at the back (the ones not facing road) ensures a good night sleep
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

55 people have reviewed this hotel

Traveler rating
    31
    21
    2
    1
    0
See reviews for
27
4
1
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Brussels
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 10, 2012 via mobile

We stayed for two days in July with our kids in an executive appartment.
It was excellent:
- two separate bedrooms
- two bathrooms
- one kitchen
- one large living room with balcony
- a nice large swimming pool with jacuzi
- fast wifi
- very good isolated windows
- very good breakfast
- very clean
- good location
- ...
Recommended

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saigon
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 1, 2012

These are serviced apartments. After 2 weeks in the Renaissance Hotel the Norfolk Mansions was a big improvement. The 2 bedroom apartments are large, spacious and comfortable with excellent amenities and kitchen. Bed is very comfortable. I did not find the internet particularly slow - The Renaissance was much worse!

Staff are friendly and helpful. We have not used the restaurant - one of the best french restaurants in Saigon, Le Jardin, is just round the corner and the streets nearby are clogged with eateries. Pizza Hut is a block away!

Room Tip: The one bedroom apartments are quite pokey, but the 2 beds are big and airy.
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOKYO
Top Contributor
94 reviews 94 reviews
73 hotel reviews
Reviews in 22 cities Reviews in 22 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed February 29, 2012

Basically, this is the serviced apartment for businessmen working in Ho Chi Minh City.
You can see many Western and Korean residents there.

The Internet access was terribly slow and I gave up to work in the room.
Breakfast was very poor considering the price.
Hotel staff are very friendly and helpful.
The room is enough big and well furnished.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway
Top Contributor
85 reviews 85 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed January 28, 2012

The hotel has BIG rooms (appartments) which should be suitable for a family with 2-3 kids. We had a room with two big bedrooms with separate bathrooms, a living room and a small kitchen. Breakfast, wireless network, swimming pool, sauna, fitness center and so on was included in the deal. The hotel seems to have a central location, but we did not have sufficient time to experience HCMC. We recommend this hotel if you just need a place to sleep for a couple of nights. The hotel has no charm/atmosphere, it is more like a big appartment building.
It took around 30 min from the airport with a private taxi (500 000 VND).

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawthorn, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2012

A perfect home away from home for a family of 3+. We initially looked at 4.5-5 star hotels but when an extra bed is included it makes a (40sqm) room looks a like a small shoebox. This is when we looked at Norfolk Mansion Apartments. We booked a 2 bedrooms executive, 109Sqm for less than $180 per night. We were assigned with a 2 bedrooms on level 6 (newly renovated and refurbished). Our initial reactioins when stepped into the apartment were "jaws dropped, WOW!".
There was nothing we can comment after that. This is a true home away from home! no noise at all. Everything was nice and spotless. All the facilities and amenities were available. We frequently holiday around the asia region hence our experience and expectations are non-bias. This experience is memoriable and with noting for other family travellers.
Room boast of;
1. massive main bedroom with ensuite.
2. 2nd bedroom was also spacious, with 2 single beds.
3. washer, dryer, clean towels everyday.
4. kitchen
5. cable tv, free internet!
6. Delicous Breaky.
[slight comment - king size bed was a little hard, although new]

All other facilities comes standard like any other 5 star hotels; swimming pool, jacuzzi, sauna, gym.
Highly recommended all travellers!

Room Tip: The building currently undergo renovation (the workmen were very discreet and quiet), hence ask for...
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 9, 2009

These serviced apartments are very nice, I checked out many others and these were some of the best ( although not the cheapest)
We got an two bedroom apartment with a western oven and found it to be very confortable, the gym and pool area are kept well cleaned and fully attended.
In the surrounding area there are many various restaraunts and bars with only a 15 minute walk to the centre of the city.
The only down side is that I have noticed street noise at night due to I think that the windows are not double glazed.
Would reccomend this to both single couples and familys

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Norfolk Mansion? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Norfolk Mansion

Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 190 Specialty lodging in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and BookingOdigeoWL so you can book your Norfolk Mansion reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Norfolk Mansion Hotel Ho Chi Minh City

Owners: What's your side of the story?

If you own or manage Norfolk Mansion, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.