I booked for 2 nites but upon arrival, was told that hotel was overbooked and offered me their boutique hotel instead for the 1st night. The boutique hotel was less impressive with no window view & location is not so centralized. On the 2nd day, the staff brought us back to their Spa hotel, we were offered an upgrade to deluxe room but the bathrm jacuzzi was malfunction & there was no water supply at 12.15am. I had to call for housekeeper to turn on the water supply....unacceptable! We were given complimentary foot massage but Spa staff who attended to us were very rude & blackfaced! If the hotel management is sincere in compensating for our inconvience, they should have done more. Disappointing hotel management!