My travel was part of the company 3D/2N trip. Prior to the trip, our agent has arranged us in specific rooms as some of us, like me, brought their families or spouse. Yet, despite having the list of names, the hotel seemed to messed up everyone's room. It was total chaos given the limited English the hotel staffs understood.
The hotel was made up of 3 inter-connected buildings and hence, have different lifts to the rooms. I was asked to take this particular lift to mine, but upon reaching the desinated floor, my room couldn't be located. Apparently, it's situated in the other building. Was then asked to take a different lift in the other building. Again, they managed to point me to the wrong lift! It was on the 3rd attempt and 3rd lift that i finally located my room - only to find they gave me twin beds when i requested for double. Returned to the lobby, changed the room, tried to open the door with the new key but didn't work. Went down again and they told me they accidentally gave me the wrong key!
The room was small, looked clean but was a bit dark to actually tell. There's no window in our room (Room 302), stuffy and smell of cigarettes. After all the trouble and as my colleagues are still struggling to get their rooms downstairs, we decided to just accept this room. Some of my colleagues later complained of bed bugs and moldy smell in theirs. Slippers and basic toiletries like toothbrush, toothpaste, shower cap, head and body shampoos provided. Most of the other rooms have a window that look directly to the wall of the next building.
Breakfast was ok if you're not too fussy - western bread, butter, jam, pho, fried rice/noodes, dishes of pork, fish, vegetables...etc. The staffs are not very friendly, helpful or attentive. There's an uncomfortable feeling whenever i asked for something as though i'm troubling them to move a mountain for me. Of my local currency changed with the hotel, I received only 90% worth in Dong.
The foot and body massage at 425,000 Dong (we took the 'Lavender' package at the hotel's Mimosa Spa) was a joke and hardly enjoyable. My massuere was inexperience, merely stroking my feet but at times, applied pressure at the wrong places. Instead of relaxing, I was more afraid he'd hurt me in that 90 mins. Before the massage, our eyes were covered with a cold towel to help us 'relax'. Halfway through and after they removed the cold towel, my partner was shocked that a male massuere had been attending to her while the female massueres were chatting in the staff room!!! Our massueres even openly asked for a tips after the service!
Also learnt that 2 other colleagues have paid USD500 for 3 hours of karaoke the night before!
Apart from the above, the hotel is directly opposite the New World Hotel and about 7 minute walk to Ben Thanh market - good access to shopping and local eateries. Do bargain as much as possible at the market but if you do not buy after that, you're sure to get that irritated look on the seller's face.
Also, a short note on food in the market: We ordered 2 bowls of pho, 2 springrolls and a pancake. The vendor insisted (i was tempted to use the word 'forced' here) we order the huge river prawns but we declined. When the food came, so did two grilled crabs. The vendor claimed we ordered them and asked us to pay since they are already cooked. We refused and it wasn't a pleasant thing sitting at her stall finishing what we actually ordered.
I had a great experience in Hanoi, Sapa and Halong Bay in May (see my reviews on all these trips) and really looked forward to returning to VN. But unfortunately, HCMC has been a really huge disappointment. We can't help but to feel that everyone is either not welcoming you or trying their best to cheat you in every way possible. Guess we won't be back to HCMC anytime soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.