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“Handy to Airport” 4 of 5 stars
Review of PARKROYAL Saigon

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PARKROYAL Saigon
4.0 of 5 Hotel   |   309B - 311 Nguyen Van Troi Street | Tan Binh District, Ho Chi Minh City, Vietnam   |  
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Ranked #47 of 369 Hotels in Ho Chi Minh City
Brisbane, Australia
Top Contributor
59 reviews 59 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
“Handy to Airport”
4 of 5 stars Reviewed May 16, 2013

We stayed here as an overnight stopover. The hotel is very convenient to the main airport. The staff were friendly and helpful. The food was typical hotel type food. The sea food buffet was quite good value and quality. The room we had is getting to the stage where it needed refreshing; having said that it was clean. The double glassing kept the street noise down as our room face a very busy street.

Room Tip: Ask for a room away from the busy street and lift.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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315 reviews from our community

Traveler rating
    112
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27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Hong Kong, China
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 8, 2013

Great Location to get to airport only 10 minutes even in traffic. the hotel is more of a business hotel but has a nice pool centrally located just of the ground floor breakfast room area. The rate including breakfast is approximately 2.6 million Dong or around US$115 dollars. the rooms are clean and beds very good and comfortable.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

Recently stayed for our honeymoon for two nights before traveling up Vietnam .Found the staff very friendly and the seafood buffet dinner magnificent.good selection and pay bit more for all u can drink beers awesome value I thought

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chinatown, Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2013

We stayed 5 nights in the end of march , beautiful quiet room with extra large bed, great breakfast. All the staff were so friendly especially Ms Hien at tour desk who was very helpful. I have never stayed in a hotel with such friendly and helpful staff anywhere else in Asia. i would stay there again...

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casale Monferrato, Italy
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2013

Being traveling quite extensively in Saigon during last two years I have almost always booked in PARKROYAL for 3-4 nights each time.
Perfect position for business travellers, very close to airport with easy connection and complementary transfer depending on the package you book.
If you have early departure flights you save at least one/half an hour sleeping in the morning!

Hotel main facilities have been renovated recently, poolside is very suggestive despite not so big (just unavailable on Saturday and Sunday evenings for wedding party that Hotel is hosting on constant basis)
Lotus Bar is nice and relaxing place after a business day, main restaurant comfortable, with good food presentation and maily excellent Sushi buffet section and Italian Parma ham.
Same as Breakfast buffet selection: definitely fine (suggestions fruit and cakes sections)

A little bit overrated 10th floor Lounge, quite nice but as well little boring (definitely good for small business meeting, but for breakfast or a drink much better restaurant and Lotus Bar).

Gym and training facility a little too small, while perfect welcome and great relaxing at Spa, with very good level treatment and professional staff and enviroment.

Rooms average level very satisfactory (talking about Orchid Club), good furniture and cleanliness, comfortable bed and excellent WiFi connection (complementary). Just little bit noisy air conditioning.
Bathroom amenites and service according to expectations.

Final positve statement for staff approach, absolutely one of the "plus" of this Hotel.
Almost always friendly, smiling and helpful, specially Front Desk operators and Bar and Restaurant Staff.

tested last time on April 2013

Room Tip: if possible upgrade for Orchid Club rooms.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this review, May 8, 2013
Dear Valued Guest,

Thank you for your patronage of our hotel, it is indeed a pleasure having you as our valued guest. Reading your very comprehensive feedback on our facilities and services brings us to a realm of fulfillment and extreme delight.

We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight even more guests in future.

Again, thank you very much for your patronage and look forward to welcoming you back again soon.

Sincerely,


Grace Agatep
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karratha, Australia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

We stayed two nights in a superior room at the end of our Vietnam holiday. We chose the hotel purely on proximity to the airport and because it is part of the GHA group. The hotel is clean and modern and the staff are very professional with good English. I had a massage in the hotel spa (which was very hard to find with no clear signage) unfortunately it wasn't the best massage I've had, in spite of my "ouching" I ended up with quite a few bruises the next day. The spa staff were very nice but my masseuse was a bit rough.
Food in the hotel is really good, we sampled an evening buffet, breakfast, room service dinner and a bar meal, all were very nice.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this review, May 8, 2013
Dear Valued Guest,

Thank you for taking time to post your nice comments on your recent stay with us. It is great to know that you particularly enjoyed our food and we are proud to say that our food offering is one the best in the city.

We regret that the massage was not up to your expectation. We have discussed this matter already with our masseuse to be more gentle and to avoid discomfort.

We look forward wo welcoming you again on your next visit.

Sincerely,


Grace Agatep
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 3, 2013

Due to a delayed flight, we had an unplanned night in Ho Chi Minh city. This hotel was recommended by Vietnamese Airlines as it's close to the airport. We stayed in a premier king room which was nicely decorated in a contemporary style, spacious & comfortable. These rooms are in a quiet, upper floor, overlooking the pool, no traffic noise. Room service was efficient & delicious. As we had a 4.30am start, the hotel provided us with a comprehensive prepacked breakfast to take away with us on checkout. We used the hotel's car service to and from the hotel, clean and air conditioned. Recommended if you need to be close to the airport.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this review, May 8, 2013
Dear Valued Guest,

Thank you very much for your nice comments and we are glad that you had a pleasant stay with us. We understand your needs so we make sure that everything turns out even better than your expectations.

We hope to have back with us again on your next visit to Ho Chi Minh City.

Sincerely,


Grace Agatep
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Saigon

Address: 309B - 311 Nguyen Van Troi Street | Tan Binh District, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Ho Chi Minh City
#25 Luxury Hotel in Ho Chi Minh City
#45 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Saigon 4*
Number of rooms: 186
Official Description (provided by the hotel):
PARKROYAL Saigon is a 186-room hotel, the first atrium-style hotel in Ho Chi Minh City, conveniently located five minutes away from Tan Son Nhat International Airport. It is also within easy reach to Tan Binh Exhibition and Convention Centre (TBECC) and shopping areas such as Saigon Super Bowl, Parkson and Big C. PARKROYAL Saigon is the practical alternative to business and leisure travellers. All rooms from Superior to Suites offer complimentary high speed and wifi internet access. The Orchid Clubrooms offer Orchid Club Lounge access for complimentary afternoon and evening cocktails. Aside from the convenience of its location, PARKROYAL Saigon also offers guests a dining experience of both Asian and Western cuisines at the Garden Brasserie restaurant with a cool and refreshing view of our outdoor pool garden. Other facilities include a 300-seat ballroom, function rooms, Lotus Bar offering signature cocktails and wines for a relaxing evening and St. Gregory to indulge in a healthy lifestyle. ... more   less 
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Also Known As:
Parkroyal Saigon Hotel Ho Chi Minh City

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