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“Excellent and very friendly small central hotel” 5 of 5 stars
Review of Oriental Suites Hotel

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Oriental Suites Hotel
3.0 of 5 Hotel   |   58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)   |  
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Ranked #4 of 506 Hotels in Hanoi
Rio de Janeiro, RJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent and very friendly small central hotel”
5 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights in December in Hanoi. We enjoyed the very warm and welcoming attitude of the staff. Our room was about 20 sqm (small) but very nicely decorated. Though It is centrally located (old quarter) and close to the night market it is very calm. Overall great value for Money.

Room Tip: Choose room with Windows
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  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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63 reviews from our community

Traveler rating
    62
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5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

New and clean place, with friendly and helpful staff. Close to everything, and easy to get back to from the little lake in the old quarter. Very relaxing stay. Staff helpful in organizing a trip to Ha Long Bay. Good Value for money hotel.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were sent here when sister hotel Oriental Central was fully booked. We are so glad we did because we loved our stay at this hotel. The rooms and bathrooms felt big and luxurious and the breakfast was so delicious. You really can't get better value for money here, also the location is perfect for anyone wanted to be right in the center of the action.

Stayed December 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

You will never be treated better. The modest rooms were excellent value and deserve a solid 4star rating, but the service is 5star all the way. I would return to Hanoi just for the experience as my brother (who had his own room) and I both agree we've never been treated better. We even took photos of the staff to remember the experience.

Room Tip: Get a room with a view or balcony
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  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
5 of 5 stars Reviewed 5 days ago NEW

During e-query to choosing the hotel, Kathy has been very prompt and proactive in suggesting packages that meet our needs.
Upon arrival at airport, Oriental Suites driver was punctually there to receive us.
At the hotel, we were warmly greeted and welcomed by a team of friendly staff, with face towel and complimentary fruit juice to freshen us up!
Check-in was very smooth and fast even for our requested early check-in before 12noon.
Room was better than best, and we were totally in awe by the beautifully decorated room using balloons, flower pedals and towels that were folded into a pair of swans!
Jimmy's service is tip-top, and he is very good in suggesting yummy local food shops. Not forgetting staff like Hana, Alice, David who are always friendly and approacheable!
If you are looking for reasonably priced Hotel with excellent location (we walked to most local areas of interests including HCM museum, prison, Literature temple etc, weekends night market is right at the hotel door step) and tip-top service, Oriental Suite is defintely the one! (Oops, not forgetting the complimentary daily breakfast buffet is rather yummy too) We will defintely return to this hotel in our next stay at Hanoi :)

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Impeccable service provided by everyone in the hotel, Hana, Alice, Isabel, Kathy, jimmy and the ladies servicing breakfast and the staff who made up my room! Good value and excellent location to main attractions in the city! Definitely worth trying!

Stayed December 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

On the journey to the airport to leave Hanoi I said to my travel companion that we must leave an excellent review for the staff and hotel. We have both traveled far and wide and stayed in many styles of hotels and hostels from 2 star to 5 star.

This is the first time we have felt compelled to write a review for any of them.

Oriental Suites rooms are clean, attractive and pleasant to be in. The staff service is second to none and on this occasion we would like to make a particular mention of Alice, David and Jimmy for making our stay so pleasant and organizing a wonderful trip to Halong Bay for us.

We would highly recommend this hotel to our closest friends.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oriental Suites Hotel

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#11 Business Hotel in Hanoi
#11 Romantic Hotel in Hanoi
#35 Family Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oriental Suites Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 
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Also Known As:
Serenade Hotel Hanoi

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