We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decidedly average!” 3 of 5 stars
Review of Kangaroo Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Kangaroo Hotel to your Saves list
Kangaroo Hotel
2.0 of 5 Hostel   |   71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam   |  
Hotel amenities
Ranked #7 of 156 Specialty Lodging in Hanoi
Milton Keynes, UK
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
“Decidedly average!”
3 of 5 stars Reviewed January 3, 2014

We booked here based on the Tripadvisor reviews and although it was by no means bad, we were a bit confused as to where all the excellent reviews came from.

After checking in, our room was very large but in need of a makeover, very run down and rustic. But clean at least. The stairwell smelt pretty bad on the way up too, noise from the street was pretty bad.

Location wise, it's only a 10 minute walk to the lake and backpacker street (Cathedral) but its a 10 minute walk along a very busy street with no footpaths. Not exactly pleasant, made worse by it raining when we were there! We moved after one night for this reason.

However the staff were very friendly, and we booked our Ha Long Bay tour through them with 4 others and it was excellent and good slur for money from speaking to others on the same trip also.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

241 reviews from our community

Traveler rating
    156
    55
    22
    5
    3
See reviews for
7
54
36
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 30, 2013

I am not sure why the review is so good about this hotel but we will given the highest level room and the condition was not what we expected. The walkway up was packed with stuffs and the room was not up to standard. Our bathroom have issue with the handle and the TV couldn't be on. The trip they offered the price is higher than what you can find in the street. I feel that the stuffs should communicate more as there were confusion on the available of rooms therefore we have to shift to another place after coming back from our trip.

Room Tip: Do not choose the highest floor room.
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoi An, Vietnam
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed December 27, 2013

The rooms are fine, there wasn't any problms with the shower, but I woke up every moring because the noise from the street.
Don't book through the hotel the open bus tickets to the south, at least not the Hung Thang company - really bad company.
The bottom line - it's cheap and comfortable and there is a good atmosphere

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehovot, Israel
1 review
5 of 5 stars Reviewed December 14, 2013

The hotel is nice and the staff are amazing. We felt just like home and came back any time we wanted. Mai helped us a lot and organized for us good trips in good prices. Even when we just waited there for taxi to airport they ofered us free tea and fruits. Have fun!!!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Vietnam
1 review
4 of 5 stars Reviewed December 14, 2013

The hotel is very friendly and useful. we landed in Hanoi and we had a soft landing with a pick up taxi 15 USD from the hotel. May, the receptionist, Helped us book trips for Sapa and Halong Bay and was honest with us about the prices. the best thing is that after you come back from the trips (like coming back from Sapa night train in 6 AM) you can land in the hotel and decide what's next or book a taxi for the airport from there (you can even shower before). Have fun!

Room Tip: the place doesn't have an elevator so try a lower floor and make sure to ask for another blanket...
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
1 review
4 of 5 stars Reviewed December 13, 2013 via mobile

Very good location, right in de middle of the old quarter. Nice and helpful staff. They will help you with anything. The room was spacious and was cleaned properly every day. Nothing to complain about!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tramore, Ireland
1 review
5 of 5 stars Reviewed December 9, 2013

Staff couldnt have been more helpful in anyway for us. They booked tours to halong bay and sapa which were great value. Rooms were cleaned daily and well maintained.
Would recommend as a base for cheap accomodation and great location!

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Kangaroo Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kangaroo Hotel

Address: 71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #7 of 156 Specialty Lodging in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Kangaroo Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
Warmly welcome to Hanoi Kangaroo Hostel!The Hanoi Kangaroo Hotel is located in the old quarter of Hanoi and is situated close to all of the popular attractions like:Hoan Kiem Lake, the Daily market( Dong Xuan market) and night market. All rooms have modern facilitiesThe guests may chose single room, triple room, double or twin room with the very good price. Super Promotion: Free taxi pick up airport for all bookings at least 2nights staying in out hotel.For the convenience of our guests, we also offer tourism services on demand and our knowledgeable staff can provide no-obligation information on tour options and make booking arrangements for Halong Bay, Sapa, Hoalu, Tamcoc, the Perfume Pagoda, City tours, Mai Chau, Hoa Binh or customized private tours to most regional destinations. Our staff can also help our guests with flight, train and bus bookings as well as visa extensions. All the rooms are clean, comfortable and spacious. They have hot water 24 hours, cable TV, and clean bathrooms.All rooms feature air conditioning, with free wifi throughout, and free internet computers in the Lobby.Our friendly staff always willing to help you with any travel request and recommend to you the good service to beyond your expectaions.With all friendly and enthusiam, We hope you have the most sweet memories and unforgetable trip in Viet Nam! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, HostelWorld, Despegar.com, HostelBookers, Hotels.com, Agoda, Venere, Odigeo and Tingo so you can book your Kangaroo Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Kangaroo Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.