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“Don't stay here” 1 of 5 stars
Review of Elizabeth Hotel

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Elizabeth Hotel
No 30 Nguyen Huu Huan, Hanoi, Vietnam   |  
Hotel amenities
Ranked #464 of 513 Hotels in Hanoi
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Don't stay here”
1 of 5 stars Reviewed October 9, 2013

Although this place is cheap there are other places around much nicer for the same price. Manky rooms, mouldy and just plain dirty. Can't believe we stuck the night. Staff were unhelpful and didn't even chance the breakfast because I value my life!

  • Stayed October 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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94 reviews from our community

Traveler rating
    2
    10
    19
    11
    52
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3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 26, 2013

Have read some of the horror stories on other reviews here. My experience was not that bad but he hotel was ok, cheap and aimed at backpackers/budget travellers. Would agree with the opinions of staff, vey nice and helpful to get you in, afte that forget about it.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 23, 2013

Save yourself the pain and just avoid it altogether. At first glance it looks reasonable, $12 for a double room in the heart of the old quarter. But at closer inspection we found bed bugs in the sheets! We were checked out within minutes. I don't mind slumming it but this was just unacceptable. Don't stay here.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Piestany
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 27, 2013

After waiting for 3hours for 3 double rooms we found out that there will be only one room for 4people and one double room. Room was not in bad condition but we had to pay each one same price as if we were in double room. Staff is the other story, firstly they are kind and willing to help for only one reason - to sell you their very expensive trips (eg. one day trip to Halong Bay for about 42€, we went to this trip for 19 by other agency 100m far from hotel). Than every single day they bother you many times with trips and your program, if you say that you go with different agency in better situation you will hear some swearwords, in worse they will kick you out of the hotel !!! We experienced this situation with girl who acoomodated there but staff threw her out after they realized that she bought the trip somewhere else...

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Manchester, United Kingdom
1 review
1 of 5 stars Reviewed August 22, 2013

This place is infested with rats. Sadly the staff of this hotel are even worse than the presence of vermin.

We had been in our damp, mouldy room for under an hour when we first heard, and then saw rats run across our room. The hotel refused to give us a refund despite the fact that the room was in pristine condition. The staff also accused us of being "terrible people".

Elizabeth Hotel are also in connection/operate with tour companies such as "Elizabeth Tours", "Joy Tours/Joy Travel", "White Pearl Cruises", "Dragon Pearl Cruises" and "Gold Pearl Cruises".

We booked a tour to Halong Bay through this company(ies), without knowing the affiliation with Elizabeth Hotel. The cruise was absolutely dire. We were told that we would be picked up at 8am by minivan. Half an hour later a young girl showed up and lead us on a 20 minute walk through Hanoi with all our luggage. The bus was over an hour late and broke down along the way.

This meant that we were over three hours late in boarding the boat. The staff made no attempt to apologise for this and we were rushed through the days activities. I was also not allowed to check into my room in order to change into my swimsuit for the very brief kayaking portion of the afternoon.

The food was awful at best and drinks, particularly water, were extortionately priced. We were allowed one small cup of tea for breakfast and when the pot ran out, the staff flat out refused to make more.

In true Elizabeth Hotel style, the boat was also full of rats and cockroaches.

We payed 115 dollars for a three day cruise in which we were treated like animals and felt as though the staff actually enjoyed ruining our trip.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 20, 2013 via mobile

we were dropped off in front of elizabeth hotel and decided to stay there as the price of 12 usd for a double room including breakfast seemed reasonable. our room was ok at first sight. however the a/c was leaking, so that the bed was soaking wet after a few minutes. additionally, the bathroom door couldnt be closed as well as the walls were full of mould.

we booked a trip to the halong bay at the hotel as well as the transportation to sapa, both of which worked out ok.

once we came back from sapa, we decided to staying at elizabeth hotel again, due to our budget restrictions. the receptionist told us we could get the same room (as this was apparently one out of two rooms with a window) for the same price as soon as it was cleaned. we were thus waiting from 6am to 8.45am, before he told us that the room wasnt available, but he could offer us one for 15 usd instead. even though we tried to bargain and discussed with him, he kept on insisting on this price. consequently, we left and booked ourselves into apple hotel, which was a great choice. even more, as one of our friends who stayed at elizabeth hotel with us in the first place got bed bucks there!

do not stay at this hotel, as they are only friendly when it comes to paying the bill or booking trips for you. the only positive things about this place are its location as well as the breakfast. there are much better options in hanoi!!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed August 12, 2013

Honestly the worst hotel I've ever been in. Rooms stank, air com broken and leaking. We decided to leave due to the conditions. This hotel truly reminded me of something out of a horror film - avoid at all costs.

Stayed August 2013, traveled with friends
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Additional Information about Elizabeth Hotel

Address: No 30 Nguyen Huu Huan, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #464 of 513 Hotels in Hanoi
Number of rooms: 44
Official Description (provided by the hotel):
Elizabeth Hanoi hotel is placed in the Hanoi Old Quarter. That is an ideally location in the heart of Hanoi's Ancient Streets, just one minute’s walk you can reach to the famous Hoan Kiem Lake (Restored Sword Lake- The most attractive place for travelers in Hanoi), Elizabeth Hanoi Hotel offers a modern and diverse range of facilities and services ... more   less 
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Also Known As:
Elizabeth Hotel Hanoi

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