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“Great sincere service from the hotel team!” 5 of 5 stars
Review of Icon 36 Hotel

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Icon 36 Hotel
3.0 of 5 Hotel   |   19 Cua Dong Street, Hanoi 844, Vietnam   |  
Hotel amenities
Ranked #59 of 513 Hotels in Hanoi
Certificate of Excellence 2014
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
“Great sincere service from the hotel team!”
5 of 5 stars Reviewed April 11, 2013

We were 2 Singaporeans travelling in Hanoi and simply loved our stay at Dong Thanh Hotel! The team, whether it's the pleasant ladies behind the reception, the service staff at the door, the breakfast team in the kitchen, they were friendly, cheerful and extremely helpful in making our stay pleasant and comfortable! The wonderful service staff helped us arrange our last minute changes of room extension, early check-in when we were back from Sapa at 5am, and other services superbly! Hotel's location was also great, with eating places and shops everywhere. The room was clean, comfortable, and really value for money. I certainly recommend this hotel and have no qualms to stay at Dong Thanh again!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    178
    56
    16
    5
    1
See reviews for
32
91
39
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2013

We stayed there 3 nights, although we booked superior room we got upgrade to deluxe room with no additional charges.

Hotel is in a very good location, ideal for shopping.

Very clean, good breakfast! Great value for money!

Staff speaks perfect English and is very friendly and helpful!

Many thanks to Anna who provided us with all tourist info and was extremely helpful!

Highly recommended!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

We were 3 Americans traveling in Vietnam and it was our pleasure to stay at Dong Thanh hotel in the old quarter in Hanoi. This is a family run hotel and we were treated as an extension of their family! They helped us sort out our Halong Bay Cruise when our tour was canceled due to bad weather and we managed to get on another boat to experience Halong's beauty. They helped us with our Laos Visa, provided ice to our room every night for our ritual cocktail before dinner, and in general, assisted us with every request. Thank you Anna (and you too, Charming) for a wonderful stay in Hanoi. I highly recommend this hotel. And by the way, we arrived in Hanoi at 5:00am on a train fromn Hue and were greeted with smiles.....even at this hour!!! Also, we had an upgrade in room!!!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2013

We had a really great stay here. Really good location for Old Quarter and exploring the rest of Hanoi. The rooms were clean, modern and comfortable. The breakfast was great, good choice and fresh. Good wifi available along with a PC in reception. Flat screen TV with good same of channels. Some noise from the street, but really no problem. We were able to check-in early for free and arrange late checkout for a cheap rate. Anna and staff have great info, hints and tips for our stay in Hanoi that really helped us. All in all we had a great stay at great value. We would recommend and stay again if in Hanoi.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 6, 2013 via mobile

i found the deals on their official websites and made a last minute reservation! Generally,this was a pretty great hotel. Room is modern and immaculately clean.The staff is professional and accmmondation with your request!
They even planned our trip from Halong Bay Excursion,Sapa ,to bus transport from Hanoi to Hue and everything went just smoothly.They took care our bags for the whole time and when we returned from Halong Bay, they ordered a taxi to train station in a minute! For the budget hotel like this,you cannot expect more!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 3, 2013

We were booked into the Dong Thanh by a travel agent, and were on a budget. The place was just what we needed. The staff were the highlight; very helpful, friendly, and even booked a tour for us. The room was basic, but somewhere to come home to was all we were after. Breakfast every morning was lovely. This would suit anyone who is looking for a nice, affordable place to stay, but would want to spend most of their day exploring Hanoi.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, Rhode Island, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 18, 2013

We stayed here for a total of three nights at the recommendation of our travel agent. The first two nights we were in Hanoi itself and the third was after a cruise to Halong Bay, just before our return to the US. The rooms were adequate, clean and had wifi. The rooms on the street were noisy, but those on the back were quieter. Our family party had a total of three rooms. I think there were four rooms per floor, with 7 floors total. The breakfasts were pretty western style, but the staff provided pho each morning, very quickly, upon our request. The staff was very gracious and helpful and were the best part of the hotel.

Room Tip: Ask for a room not on the street.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Icon 36 Hotel

Address: 19 Cua Dong Street, Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #59 of 513 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Icon 36 Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
Icon 36 Hotel is centrally located in Hanoi's Old Quarter, a 10-minute walk from Hoan Kiem Lake. It offers comfortable rooms with a laptop and free WiFi access. Local attractions such as Dong Xuan Market are a 5-minute walk away. Noi Bai International Airport is a 45-minute drive away. All rooms at Icon 36 Hotel are air-conditioned and feature a private bathroom. They have an electronic safety box, a minibar and tea/coffee making amenities. A hairdryer and an electric kettle are also provided. Icon 36 Hotel provides car rental and massage services. Airport transfer and tour arrangement services are also provided. ... more   less 
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