We stayed at the Hanoi Street Hotel for three nights at the beginning of our Vietnam holiday. Family run by some lovely friendly people, the hotel is in a great location, on a laneway full of great little food places and Puku Bar nearby for an early evening cocktail or nightcap. It's an easy 10 minute walk to the lake.
Our room was on the top floor so it didn’t have a small balcony like the ones on the other floors. The place was spotless and the beds comfortable. We had a family room with three single beds which we reconfigured into a double and single. Bathroom was again spotless.
Noise wasn’t too much of an issue for us, but there are a few things to look out for: the hotel is near the train line so you get the occasional loud diesel train passing by. On the top floor we could hear the water pump on the roof from time to time, although after the first night we barely noticed it. If you are sensitive to noise I suggest you ask for a room on a lower floor, although then you might get a bit more street and traffic noise. The hotel is actually next door to a huge karaoke place but we never heard a peep from that. Every morning a loudspeaker system gets going around 7.30am, with a public announcement in Vietnamese that goes on for quite a while. But I can’t imagine any of this would be any better elsewhere.
Breakfast was served from 7.30-9am downstairs on the street, or in the lobby if it is raining. A mixture of Vietnamese and Western food is available – I highly recommend the pork noodles (“my tron”), a delicious breakfast including dumpling soup which will set you up for the day. They get most of the breakfasts from the little eatery across the street, but they make the coffee and tea themselves. Their coffee was pretty much the best I had in Vietnam!
You can arrange tours at reception. We shopped around quite a bit and found that the hotel prices were pretty good, so we organised a couple of tours through them. It’s also a bit more convenient because you can put the tours on your bill and pay for everything at the end.
Service was fine – it is family run and they are all friendly and cheerful. There were a few minor things like forgetting top sheets for the bed one morning, but that was fixed quickly and with a smile.
The free airport transfer if you stay five nights or more is only applicable if you book the hotel directly, and not through Agoda, Expedia etc. However they will arrange a pickup for you at a reasonable rate, and you can also book your taxi back to the airport with them and put that on your bill too.
When we were checking out we had a bit of a problem as they said they could not take our credit card and asked us to go out and get cash from an ATM instead. When we insisted, it turned out that they had just run out of paper in the credit card machine so we waited until they went and got some. Just give yourself an extra ten minutes on checkout in case the same thing happens!
- Official Description (provided by the hotel):
- Hanoi Street Hotel just opened on March 1st, 2007. It is one of the most beautiful and luxurious hotels in the center of Hanoi's Old Quarter. Surrounded by the central business district, major non - governmental offices, temples and shopping areas. Coming to Hanoi Street you will be satisfied with the best services provided by our professional staff. ... more less
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